Theme Care U Well Hotel (Chengdu East Railway Station 468) Reviews

Response from Property: Dear guest: Thank you for choosing to stay in our hotel and sharing your valuable feedback! We are glad to know that you recognize the room hygiene, breakfast quality and bedding comfort. We are honored that the convenient transportation and quiet environment around the hotel can bring you a good stay experience. Regarding the facility maintenance issue you mentioned, we attach great importance to it and have recorded and fed back to the engineering department for comprehensive maintenance as soon as possible. In the future, we will gradually upgrade and optimize the aging facilities to ensure that we provide guests with a better accommodation environment. We deeply apologize for the inconvenience caused by the privacy design of the bathroom. Your suggestions have been included in the improvement plan. The balance between practicality and comfort will be fully considered in the subsequent renovation. Your satisfaction is our driving force for progress, and the shortcomings are the direction of our improvement. We sincerely look forward to you choosing us again on your next trip and giving us the opportunity to present you with better services! I wish you a happy life and good health!

Response from Property: Dear guest: Hello, first of all, welcome to Chengdu for your trip. I am also very happy to accompany you on your journey. Xiaokai received your inquiry call on the same day and immediately dispatched staff to guide you, who was taken to the wrong destination by taxi, to the hotel to check in and take you to your room. If you have any questions during your stay, you can call the front desk. Although language communication may not be smooth, we will do our best to serve you as soon as possible. Your peace of mind and happiness during your stay in the hotel are our top concerns, and we are very grateful for your recognition of the front desk staff. We hope your trip to China is pleasant and look forward to seeing you again. We will welcome you with better service and wish you good luck!

Response from Property: Dear guest: Hello, thank you very much for choosing to stay at Kaiyou Hotel and sharing your stay experience with us. Xiaokai is really happy to serve you. Xiaokai is themed with ginkgo, and all the rooms are located on the 21st to 22nd floors of the hotel. It only takes 10 minutes by taxi to get to the East Railway Station, and the transportation is very convenient. Moreover, the downstairs of the hotel is the commercial creative mountain food street, which is extremely convenient for eating, shopping, checking in, and taking photos. Next to it is the largest municipal park in the east of the city, and the leisure and walking environment is quiet and comfortable. It has always been our wish to provide every customer with a good experience during their stay. Your peace of mind and happiness during your stay have always been our goal, and we look forward to your next stay. Wishing you a happy New Year!

Response from Property: Dear customer: Thank you for your praise and recognition. Xiaokai has always adhered to the service philosophy of "caring for you everywhere". Your happiness and peace of mind during your stay are our top concerns. We look forward to meeting you again and wish you a pleasant journey. Good luck!

Response from Property: 尊敬的客人：您好！感謝您選擇入住我們酒店，並抽出寶貴時間分享您的入住體驗。我們非常高興得知您對房間的寬敞整潔、高樓層視野以及周邊便利的配套感到滿意。為每一位客人提供舒適貼心的服務是我們的宗旨，能為您免費升級房型並送上早餐，讓您的旅程更添温馨，我們深感榮幸。關於您提到的噪音問題，我們深表歉意。酒店一直重視客人的休息質量，後續我們將進一步加強樓層巡查及隔音優化工作，避免此類情況影響客人體驗。同時，對於投影儀設備的問題，感謝您的及時反饋與理解，我們會加強設備維護檢查，確保設施始終處於最佳狀態。您的肯定是我們前進的動力，真誠期待您的再次光臨，讓我們有機會為您帶來更完美的入住體驗！祝您生活愉快，萬事順意！

Response from Property: Thank you for choosing our hotel again and sharing your stay experience! Your trust is the greatest recognition for us. It is our honor to provide you with a comfortable environment and considerate service. Regarding hygiene and service, we always hold ourselves to high standards, and the front desk team will continue to work hard to solve problems for every guest with enthusiasm and efficiency~ We are very pleased that you like breakfast and hot drinks, and we look forward to bringing you more surprises when we meet next time! I wish you a happy journey and you are always welcome to come home! 🌟

Response from Property: Thank you for your recognition of the hotel space! We have been committed to providing guests with a spacious and comfortable accommodation environment to make your journey more relaxed and comfortable. Some room types in the hotel are also equipped with panoramic floor-to-ceiling windows. I hope that the wide view can add a good mood to your journey. I look forward to continuing to create a better accommodation experience for you next time.

Response from Property: Hello, thank you very much for choosing to stay at Kaiyou Hotel and sharing your stay experience with us. Xiaokai is really happy to serve you. Xiaokai is a ginkgo-themed hotel. The guest rooms are located on the 21st and 22nd floors of the hotel. It takes only 10 minutes by taxi to the East Railway Station and 60 minutes to Tianfu Airport. The transportation is very convenient. There is a commercial building downstairs of the hotel, which is extremely convenient for dining, shopping and parking. Next to it is the largest municipal park in the east of the city. The environment for leisure walking and dog walking is quiet and comfortable. Thank you for your praise of our hotel. From the moment you entered the lobby to check in, all of our colleagues have been working hard to make your stay happy and at ease. It has always been our wish to give every customer a good experience. We will continue to work hard and look forward to your stay again. I wish you a happy life

Response from Property: Dear guests: Hello, thank you for choosing Kaiyouwell (468 flagship store at Chengdu East Railway Station) and sharing your stay experience with us. Your recognition of our hotel is the greatest encouragement to us. It is also our wish to give every customer a good experience. From the moment you enter the hotel, we will pay close attention to your stay in the store. The front desk lady is on call 24 hours a day to serve you as soon as possible. If you need anything, please call the front desk in time. Xiaokai is still a growing hotel and has been making continuous progress. We look forward to seeing you again. By the way, I wish you a happy New Year!

Response from Property: We are honored to see your recognition of the room facilities, environmental hygiene and service experience! Providing every guest with a comfortable home-like accommodation environment and a value-for-money travel experience has always been our original intention. Your satisfaction is the greatest encouragement to the team. We will continue to maintain quality and strive for excellence! Looking forward to meeting you again next time, I wish you a happy life~

Response from Property: Hello, thank you very much for choosing to stay at Kaiyou Hotel and sharing your stay experience with us. I am really happy that Xiaokai can serve you. Xiaokai is a ginkgo-themed hotel. The guest rooms are all located on the 21st and 22nd floors of the hotel. It only takes 10 minutes by taxi to the East Railway Station and 60 minutes to Tianfu Airport. The transportation is very convenient. There is a commercial building downstairs of the hotel, which is extremely convenient for eating, shopping and parking. Next to it is the largest municipal park in the east of the city. The environment for leisure walking and walking the dog is quiet and comfortable. Thank you for your praise of our hotel. From the moment you entered the lobby to check in, all of our colleagues have been working hard to make your stay happy and at ease. It has always been our wish to give every customer a good experience. We will continue to work hard and look forward to your stay again. I wish you a happy life

Response from Property: 尊敬的客人：您好!非常感謝您選擇入住我們酒店並抽出寶貴時間留下反饋。我們非常重視您的意見，並對您在入住期間的不便深感抱歉。1.關於空調外機噪音問題:我們已安排工程團隊檢查空調設備，並採取措施減少噪音。同時，我們會在夜間為客人提供耳塞，以確保更好的睡眠體驗；2.關於衞生間無門設計:我們理解您的困擾。酒店的部分房間採用了開放式設計，目的是營造更寬敞的空間感，但我們也意識到這可能不符合所有客人的習慣。未來我們會提前告知客人房間設計特點，並在預訂時提供更多選擇。您的反饋對我們非常重要，我們將持續改進服務，力求為每一位客人提供更舒適的入住體驗。期待您再次光臨，我們將竭誠為您提供更好的服務!祝您生活愉快!

Response from Property: 您好，非常感謝您選擇入住凱優酒店，並且與我們分享您的入住體驗。小凱能服務於您真的很開心.小凱是以銀杏為主題風格的酒店，客房均位於酒店21-22樓高層，打車到火車東站也衹需10分鐘，到天府機場也衹需要60分鐘，交通特別方便，並且酒店樓下就是商業體，吃飯購物停車極其方便，旁邊就是城東最大市政公園，休閑散步遛狗環境清幽舒適。謝謝您對咱家的謬讚，從您進入大堂辦理入住那一刻，我們全體同仁就為了讓您入住的開心及安心而努力着，能讓每一位顧客入住有一個好的體驗一直是我們的願望，我們一定會繼續努力，期待您的再次入住。順祝您生活愉快！

Response from Property: Hotel reply: Hello, thank you very much for choosing to stay at Kaiyou Hotel and sharing your stay experience with us. Xiaokai is really happy to serve you. Xiaokai is a ginkgo-themed hotel. The guest rooms are located on the 21st and 22nd floors of the hotel. It only takes 10 minutes to get to the East Railway Station by taxi, and it only takes 60 minutes to get to Tianfu Airport. The transportation is very convenient. There is a commercial building downstairs of the hotel, which is extremely convenient for eating, shopping and parking. Next to it is the largest municipal park in the east of the city. The environment for leisure walking and dog walking is quiet and comfortable. Thank you for your praise of our hotel. From the moment you enter the lobby to check in, all of our colleagues have been working hard to make your stay happy and at ease. It has always been our wish to give every customer a good experience. We will definitely continue to work hard and look forward to your stay again. I wish you a happy life!