Hampton by Hilton Chengdu Shuangliu Airport Guest Reviews
4.8/5
Excellent
2102 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.8
Amenities4.8
Service4.8
Cleanliness4.8
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All reviews(2102)
Positive reviews(2077)
Reviews with photos/video(176)
Offers pick-up/drop-offs(291)
Close to airport(252)
Convenient location(244)
Easy to get around(242)
Delicious breakfast(216)
Large rooms(149)
Friendly front desk staff(126)
Perfect for business trips(58)
Negative reviews(25)
Andy Pedersen
Superior Double Room
Stayed in Mar 2024
Business travelers
36 review
4.5/5
Great
Posted on Mar 22, 2024
Great hotel near the airport. Clean and with a shuttle bus.
Response from Property: Dear friend, thank you very much for choosing Hampton by Hilton Chengdu Shuangliu Airport. I feel very guilty for not receiving your five-star praise. I look forward to bringing you a different stay experience next time. I wish you a happy life~ Very sorry, Xiaopeng Huan
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Anonymous User
Cozy Double Room
Stayed in Aug 2024
Business travelers
21 review
5.0/5
Outstanding
Posted on Sep 12, 2024
The place and service have an excellent location . Hotel staff is very friendly and kind .
Response from Property: 尊敬的賓客您好!感謝您對成都雙流機場希爾頓歡朋酒店如此的厚愛,酒店全體員工一直堅持“賓客至上、温馨似家”的服務精神。看到您的讚許,真的讓每一位員工倍感欣喜。正是有越來越多和您一樣不斷支持我們的朋友,才有今天酒店的持續進步和成長,希望您將您愉悦的入住體驗分享給親朋好友,期待您的再次光臨!
Gia Chua
Cozy Double Room
Stayed in May 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on May 18, 2024
The room is big and the service at the reception was efficient. Shuttle bus was also convenient with advance booking available. Only 5 min away.
Response from Property: Dear friends, thank you very much for your recognition, your support and encouragement are the driving force for our continuous development and progress, we look forward to your visit!, wish you have good day!
Guest User
Cozy Double Room
Stayed in Mar 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on Mar 30, 2024
the room is very clean and the staff are all friendly and ready to help especially the front office manager Mr 罗黎。He actually remembered my last name after a period of 6 months. Very impressive indeed. This hotel is also close to a mall and within walking distance. This will be my hotel of choice whenever i visit chengdu.
Response from Property: We will continue to surpass through dedicated service so that you can feel our progress every day. Thank you very much for your sincere evaluation, dear. The greatest happiness for a person is that his efforts are recognized by others. Now Huan Xiaopeng is like He is that happy and lucky person, as long as you like Xiaopeng, he will always be there! Huanxiaopeng partners will continue to work hard----waiting for your Huanxiaopeng
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Ulla Marketta
Cozy Double Room
Stayed in Mar 2024
Business travelers
18 review
4.0/5
Very Good
Posted on May 15, 2024
I only had one night. Facilities were good. There was even a night club and a bar in the hotel, although I didn't have time to use them. Good location with plenty of services around.
Response from Property: 尊敬的賓客您好:沒有得到您的全五分好評,酒店非常遺憾,我們相信一定是我們沒有做好,我們很想知道我們還有哪些不足,若您方便,煩請您致電前台,告知我們的不足, 歡小朋夥伴會再接再厲,期待您的見證----等待你的歡小朋
Thomas
Superior Double Room
Stayed in Feb 2024
Business travelers
2 review
3.7/5
Posted on Feb 27, 2024
The room was very quiet, slept very well . If you like to walk a bit just 30 min from airport, easy to find.
Response from Property: Dear friends, I'm sorry that I didn't get your full five points review, and I look forward to satisfying you next time。
Ng Tuan
Cozy Double Room
Stayed in May 2024
Business travelers
1 review
4.5/5
Great
Posted on May 26, 2024
Friendly ànd helpful staffs. Good location and cleanness.
Response from Property: Dear friends, I am very glad that Hampton by Hilton has been recognized by you, and your support and encouragement are the driving force for us to continue to develop and move forward. I hope Huan Xiaopeng can leave you a memory worth cherishing! We will continue to provide cost-effective, high-quality and comfortable experience. Wishing you a good night's sleep! We look forward to seeing you again! We look forward to seeing you all over the place
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Stella
Superior Room (2 beds)
Stayed in Nov 2023
Travel with friends
4 review
5.0/5
Outstanding
Posted on Dec 7, 2023
Like the self service Laundry, breakfast is good. Near the airport but the shuttle bus stops at1:00 am, not good for travellers arriving at that time, I was accused by the taxi driver for short distance.
Response from Property: Dear friends, thank you very much for choosing to stay in our hotel. The hotel is currently adjusting the problem of the shuttle vehicle you mentioned, and the operation time of the hotel vehicle will be readjust soon. We look forward to your stay again。I wish you happiness every day
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Jacqueline Li Hwee
Cozy Double Room
Stayed in Sep 2023
Solo travelers
3 review
3.0/5
Posted on Sep 13, 2023
Staff at the front desk need a bit more training. Stayed for 2 days and realised the front desk was not very helpful or lacked the willingness to help. Halfway thru my stay, room temperature kept rising, and i called the front desk. I expect the front desk to at least update the status but none bother to until I went downstairs cos i cannot stand the heat and then only I was told "oh the aircon broke down, you mean you called earlier?" Maybe I didn't, my soul did.
Response from Property: Dear guests:First of all, thank you for choosing to stay at Chengdu Hampton by Hilton Chendu Shuangliu Airport. On behalf of the hotel, I would like to apologize to you for the problems that occurred during your stay. We didn't do a good job. The hotel will strengthen staff training and equipment inspection. Look forward to your visit again, witness our changes, I wish you a happy life
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Guest User
Cozy Room (2 beds)
Stayed in Sep 2023
Travel with friends
2 review
5.0/5
Outstanding
Posted on Sep 6, 2023
sukey echo
Very nice
Excellent
Response from Property: 親愛的朋友,您好,能夠得到您的認可是我們莫大的榮幸,歡小朋一直以承“友善、可靠、關懷、周全”的服務理念,帶給客人温暖貼心的入住體驗,我們會更加努力做到更好,期待您的下次入住!-----呆萌可愛的歡小朋
Guest User
Deluxe Queen Room
Stayed in Nov 2023
Business travelers
2 review
5.0/5
Outstanding
Posted on Nov 29, 2023
sukey、Nancy、Elaine
Response from Property: 人生好比一首詩,您的每一個話語都是那片片詩意,點點情意,願您與歡朋的每一次邂逅都充滿詩情畫意——真誠的歡小朋
Guest User
Deluxe 2-bed Room
Stayed in Nov 2023
Business travelers
23 review
5.0/5
Outstanding
Posted on Nov 26, 2023
cookie rainbow
Response from Property: 人生好比一首詩,您的每一個話語都是那片片詩意,點點情意,願您與歡朋的每一次邂逅都充滿詩情畫意——真誠的歡小朋
AnBlues
Cozy Double Room
Stayed in Dec 2024
Business travelers
7 review
5.0/5
Outstanding
Posted on Dec 19, 2024
From check-in to check-out, all aspects of the experience exceeded expectations. I could feel the sincerity and kindness of the front office lady in receiving guests. I also borrowed maintenance tools (small screwdrivers) from the hotel engineering department master to solve my actual demands. The original intention of the handsome guy in the engineering department to serve guests exquisitely and perfectly has never changed. There is also a special car pick-up service, which is in place and efficient, and the driver is skilled and experienced. I also met two foreign guests, which shows that everyone is smooth in simple communication in foreign languages. I believe that under the guidance of hotel management and the skillful combination of grassroots employees practicing service actions, all service personnel have the quality of silently providing everyone with unexpected services in the quiet time of accompanying domestic and foreign tourists to Chengdu for tourism and business trips. Wish Chengdu Shuangliu Airport Hilton Hampton Hotel: Keep up the good work! Chengdu Chuxiu! Chengdu is a land of abundance. After all, there is an old saying that goes "Happy and forgetful", which is obvious. At the same time, the streets and alleys of this ancient city are full of couplets and paintings on the red-tiled walls, and the rich cultural heritage is so refreshing. The name of the anti-Japanese revolutionary force "Sichuan Army" is known to everyone.
In short, let everything be said...
Come on💪💪💪💪💪💪💪💪💪💪💪💪💪
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Original TextTranslated by Google
6/12
Response from Property: A gentle smile, a satisfactory comment, like the warm sun in winter and the cool breeze in summer, gives us hope and motivation. Every favorable comment carries our tireless patience and expectation for you. Your praise really gives us great encouragement. We are glad that the hotel can bring you a wonderful time during your trip. We will continue to work hard and welcome you to come back often! ——Always happy little friend
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Guest User
Cozy Room (2 beds)
Stayed in Jan 2025
Travel with friends
9 review
5.0/5
Outstanding
Posted on Jan 6, 2025
The hotel front desk service is very enthusiastic, the free airport pick-up service is very considerate, the room is clean and tidy, all with windows, the waiter is also very enthusiastic, the breakfast variety is very rich, there is a free gym and laundry room. I will choose to continue to stay next time.
Original TextTranslated by Google
Response from Property: Thank you very much for your recognition of Huan Xiaopeng and your praise for us. For every guest, the hotel team always tries its best to provide perfect hospitality and provide a perfect stay with more perfect details. Your recognition is the most precious compliment to us! We will continue to work hard to create a more comfortable accommodation experience, so that you can wipe away the fatigue of the journey and start again with energy! We look forward to meeting you again in the near future! Thank you very much for your support! ——Huan Xiaopeng who is always improving
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Yuanye1977
Deluxe Business Twin Room
Stayed in Nov 2024
Solo travelers
43 review
5.0/5
Outstanding
Posted on Nov 20, 2024
The hotel is very new and close to the airport, about 8 minutes by taxi, and the surrounding living facilities are also good. The room is large, very clean, and the sound insulation is good. There is already a heater at this time, which is very powerful. The service is also good. The only thing I would like to suggest to the hotel is that the water pressure of our shower is too low. I thought it was a problem with the peak hours at first, but it was still the same at 4 o'clock in the evening. It was sparse, and this problem must be solved.
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Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your good comments on our hotel. We will continue to work hard to live up to your praise. We have reported your valuable suggestions to the relevant departments for inspection and rectification. Thank you for your opinions and suggestions. We will continue to optimize the details of the service and strive to bring you a better experience. Looking forward to your visit again, wish you a pleasant journey!