Holiday Inn Express Chengdu Tianfu Square (Kuanzhai Alley) Reviews
Holiday Inn Express Chengdu Tianfu Square (Kuanzhai Alley)
No.52 Jindun Road, Qingyang District, Chengdu, Sichuan, ChinaView Hotel Details
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Holiday Inn Express Chengdu Tianfu Square (Kuanzhai Alley) Guest Reviews
4.5/5
Good
1471 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.4
Service4.6
Cleanliness4.5
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All reviews(1471)
Positive reviews(1431)
Reviews with photos/video(288)
Delicious breakfast(286)
Friendly front desk staff(202)
Large rooms(145)
Has rooms for families(46)
Perfect for kids(42)
Located downtown(42)
Tasty restaurant(34)
Tasty coffee(10)
Negative reviews(40)
David BuffyMeaty
Standard Queen Room
Stayed in Oct 2024
Couples
8 review
4.7/5
Amazing
Posted on Dec 19, 2024
I had a wonderful experience when I stepped into this Chengdu TianFu Holiday Inn Express when I was in panicky and desperate mode seeking someone at this late hour checking in and found out that I had left my files and important documents at TianFu Intl Airport when I just arrived about 2 hours ago!
Am so glad your front desk staff by the name of Justin who’s on night shift then, calmly picked up the phone and called the airport personnel in charge, helping me to locate and track if anyone were to have seen my belonging at the airport Arrival Hall Customer Service Desk. Justin was so kind assuring me it’ll be taken care of and as true to his words, the airport staff handed over to courier service and had my lost belonging ready for pick up the next day. The hotel helped me to pay for the courier service 1st while I had to be away next day on a day trip outside the city. That’s so so wonderful and I can’t thank Holiday Inn staff and Justin for that kind gesture!
Response from Property: Dear guest, Thank you for staying at our hotel. It is our honor to be able to assist you. Here, we strive to be professional and humane, from patient answers at the time of booking to warm welcome upon check-in, to prompt response and proper resolution during your stay, so that you can feel the warmth and care of home. Looking forward to your next visit.Sincerely, IHG Social Listening Team
jia hui wong
Standard Queen Room
Stayed in Jan 2025
Couples
2 review
5.0/5
Outstanding
Posted on Feb 22, 2025
Great location with good breakfast
Response from Property: Dear guest,Thanks so much for your awesome review. We are very happy you were so pleased with location and the breakfast we offer. We work hard to provide all our guests a memorable experience and its always nice to hear when we have. We look forward to seeing you again on your next visit. IHG Social Listening Team
Connie Chew
Superior Queen Room
Stayed in Feb 2025
Couples
2 review
5.0/5
Outstanding
Posted on Mar 14, 2025
Staff very friendly and helpful when we ask for directions to place of interest. We were upgraded to a big spacious deluxe room. Amenities inside the room is of 5 star standards. Toilet have automatic bidet and it was useful for us. I am very impressed with this hotel and definitely recommend friends to stay here.
Response from Property: Dear Guest, Thank you for choosing to stay at our hotel and we are delighted to learn that the staff showed a friendly and helpful attitude when you asked for directions to the attractions. We always endeavour to provide courteous service and assistance to our guests to ensure that they have an enjoyable experience during their stay. Facilities are also equipped with full consideration of the habits and usability of our guests, imported brand mattresses with soft and hard double pillows, casual sofa seating, a sufficient number of charging sockets, the bathroom also has a smart toilet, brand bathroom, etc. We hope that you will enjoy our well-decorated rooms and enjoy a warm, comfortable stay. We look forward to your next visit. IHG Social Listening Team
Anonymous User
Standard Queen Room
Stayed in Aug 2024
Couples
1 review
5.0/5
Outstanding
Posted on Sep 7, 2024
Super helpful and friendly counter staffs. Enjoyed the stay very much. Will surely be back to the same hotel when i come ChengDu. Good breakfast spread too.
Response from Property: Dear guest,Thank you for your support and kind review. Our service staff always strive to provide enthusiastic and professional service, and we are committed to discovering opportunities to provide better and more comfortable rest environment for our guests. Your satisfaction is our pursuit. We especially focus on our breakfast offerings, which combine Chinese and Western dishes with a variety of delicious options, including local noodle dishes that are both warm and filling, and can be prepared in several different styles. We hope to open the door to a great day for you. We sincerely look forward to your next visit.Best regards, IHG Social Listening Team
Guest User
Standard Queen Room
Stayed in Jan 2025
Business travelers
1 review
4.7/5
Amazing
Posted on Mar 3, 2025
Good services, good breakfast, complete facility, and affordable price. Ame and Amy served me well.
Response from Property: Dear Guest, Thank you for staying at our hotel and for recognizing our service, breakfast, facilities and value for money. Your affirmation is a great encouragement to us, we will continue to work hard to improve the quality of service, to provide you with a better accommodation experience. We look forward to meeting you again. IHG Social Listening Team
Anonymous User
Standard Queen Room
Stayed in Nov 2024
Travel with friends
5 review
3.5/5
Posted on Jan 2, 2025
Good hotel good location
Response from Property: Dear guests, thank you for choosing to stay at our hotel. The hotel is located in Chengdu's Tianfu Square business district, opposite People's Park and backed by Tianfu Square. Whether you are travelling to Kuan Narrow Alley to experience the old Chengdu, Wuhou Ancestral Temple to enjoy the charm of the Three Kingdoms culture, or Tianfu Square and Chunxi Road to experience Chengdu's modern urban atmosphere, it is extremely convenient. It is a 5-minute walk from Line 2 and Line 1, providing great convenience for your travelling. We will continue to work hard and look forward to serving you again. Sincerely. IHG Social Listening Team
Guest User
Superior 2-bed Room
Stayed in Jan 2025
Solo travelers
2 review
3.2/5
Posted on Feb 27, 2025
Room without safe, fridge and wardrobe.
Location is not preferred, more to residential area
Response from Property: Dear Guest, We are very sorry for not being able to bring you a 100% satisfactory experience. We are Holiday Inn Express under the IHG, which advocates a simple and wise traveling experience, with fewer facilities compared to luxury hotels, but we have always been committed to ensuring that the rooms are clean and comfortable, as well as providing thoughtful and detailed services to meet the basic needs of our guests. Any comments and suggestions during your stay, we welcome you to communicate with us, which will also help us continue to improve and perfect. We sincerely look forward to your visit again. IHG Social Listening Team
Guest User
Deluxe Family Room
Stayed in Dec 2024
Booked for others
4 review
5.0/5
Outstanding
Posted on Jan 17, 2025
Thanks Amy for helping my wife and company throughout their stay. Amy was very kind and offered great help as my wife was traveling with a baby. At the end of the stay, she even offered an extension of check-out time to 3PM, to accommodate my family as they have a flight out in the evening. Thank you Amy!!!
Response from Property: Dear guest,Thank you for writing a review about your stay.We have always been committed to providing every guest with a warm and comfortable environment and thoughtful service, to ensure that every guest can enjoy a value-for-money accommodation experience. It is our greatest honour to be able to solve your late check-out needs and make you feel at home.We hope to see you back with us again soon. IHG Social Listening Team
MOKHTAR LAHLIL
Standard Queen Room
Stayed in May 2024
Solo travelers
47 review
5.0/5
Outstanding
Posted on Jul 1, 2024
Really nice hotel in center city, clean rooms and staff very helpful, also taxis in front of the hotel , breakfast was delicious and good . I recommend this hotel
Response from Property: Dear guest, We are very happy to provide you with a comfortable and convenient stay. We are honored to hear your high praise for our cleanliness, location, and breakfast. At the same time, we strive to provide sincere and thoughtful service to every guest, so that your body and mind can be fully rested during your journey. We look forward to your frequent visits.Best regards, IHG Social Listening Team
NJY
Standard Queen Room
Stayed in Nov 2024
Couples
3 review
5.0/5
Outstanding
Posted on Jan 2, 2025
My first day at chengdu and check in quite late but front desk help me go through everything very smoothly and even gave free drinks!
Toilet comes with auto bidet and is very clean!
Even though room is slightly small but it was comfortable for a rest!
Breakfast is very comfort too! (not too heavy as first day in chengdu!)
Response from Property: Dear guests, welcome to stay in our hotel. From the clean and hygienic environment to the smiling service of our staff to the nutritious and tasty breakfast, it is a great encouragement and affirmation for us that every item is recognised by you. We will keep up the good work and look forward to your next visit.Sincerely, IHG Social Listening Team
Guest User
Standard Queen Room
Stayed in May 2024
Solo travelers
8 review
1.5/5
Posted on Jun 14, 2024
Not clean at all, carpet full of rubbish, sick filthy and smells of cigarettes.
Very noisy.
I would not recommend it at all.
Response from Property: Dear guest,We are sorry to hear that your room was not really clean.We will certainly review our cleanliness and do an extra cleaning work on it. We sincerely hope it did not mar your experience at our hotel.We hope to see you back with us again soon.Best regards, IHG Social Listening Team
Jane O
Superior Queen Room
Stayed in Oct 2024
Other
1 review
5.0/5
Outstanding
Posted on Jan 16, 2025
Had a lovely few days stay at HI Express Chengdu Tianfu Square. The staff was very friendly and helpful. I arrived early and the staff went out of their way to give me a room as early as possible. Especially appreciated the self-service laundry service, that was so convenient The breakfast was very good too. Loved the location, very central, easy walk to the park, museum, theatre and eateries. They had drinks and little snacks at the lobby, a nice touch, this is more than what most hotels provide.
Response from Property: Dear Guest, Thank you for staying at our hotel and giving us high recognition for our location, breakfast and service. We look forward to continuing to provide you with great service and experience for many years to come. We look forward to welcoming you back.Sincerely,IHG Social Listening Team
Guest User
Superior 2-bed Room
Stayed in Mar 2024
Family
3 review
5.0/5
Outstanding
Posted on Apr 16, 2024
I’m extremely satisfied with this hotel! The location is easy to access, the room is clean and big! Big thank you for Xiao Chen(小陈) and Xiao Zhou(小周) for their warm welcome! I got cute welcome gift, and they upgraded my double single bed to queen bed and single bed for free! I feel blessed!
The breakfast is also really good, the serve both Chinese and Western food style! Sadly, I didn’t have time to eat breakfast as i need to catch my train. I asked Xiao Chen and Xiao Zhou to prepare a takeaway breakfast for me early in the morning, and they did it nicely, the other guy in the Reception also let me to take any food I want while they were preparing for the breakfast, what a pleasant stay!
I feel so sad to stay here too short, definitely will be back again in the future!
Response from Property: Dear guest, Thank you for taking the time out of your busy schedule to write such a detailed and heartfelt review for us. Our hotel's excellent location is one of our features and also one of the reasons why most guests choose to stay with us. We believe that you have personally experienced the convenience of our hotel. Every guest's needs are the direction we sincerely strive for, and we will always insist on providing warm, thoughtful, and meticulous service. We look forward to your next stay!Best regards,IHG Social Listening Team
Guest User
Superior 2-bed Room
Stayed in Nov 2024
Business travelers
9 review
5.0/5
Outstanding
Posted on Jan 2, 2025
Convenient location, good amenities, English-speaking reception.
Response from Property: Dear guests, welcome to our hotel. We are very happy to learn of your positive comments on our location and facilities. The attentive service and warm attitude of the front desk is the pursuit of our hotel service team all the time. We are committed to making every guest feel the warmth and comfort of home during their stay. We look forward to your next visit. Sincerely.IHG Social Listening Team
Jesyca Tashii
Standard Queen Room
Stayed in Dec 2024
Other
12 review
5.0/5
Outstanding
Posted on Jan 11, 2025
Jennifer, amy and all front desk girl are very helpful
Response from Property: Dear guests, thank you very much for leaving a positive feedback share in your busy schedule. We are adhering to the true way of hospitality to serve every guest, from the beginning of your shop, every one of our partners are always concerned about what you need, seriously listen to the guests' voices, think what you want, go all out to do for you to be ready for everything, so that you can feel at home in the long journey in the general sense of cosiness, Shuai, at ease. We look forward to serving you again.Sincerely,IHG Social Listening Team