S.Phoenix Holiday Hotel Chengde Reviews

Response from Property: Dear guest, Thank you very much for your support to our hotel. We still feel a little lost when we didn't get all 5 points from you. Maybe there is something wrong with our hotel. I hope your next arrival can give us our shortcomings, we will strive to do better, we will serve attentively, so that every guest to the store can feel the warmth of home, I hope our service can bring you more surprises and moved, look forward to your next arrival! Hotel General Manager: May

Response from Property: Dear valued guests of Zhaofeng Hotel, thank you for your sincere feedback. Our greatest wish is to bring you wonderful moments during your journey. Your encouragement is our driving force for continuous improvement. We will continue to provide warm and enthusiastic service. The hotel is located near the East Bus Station in Shuangqiao District and has convenient facilities such as a supermarket, Japanese cuisine, KTV, Chinese cuisine, hotpot, bars, grills, and saunas. The location is superior and the transportation is convenient. There are Wanda Shopping Plaza, banks ATM, and various local restaurants nearby. It is the best choice for business travel. Attentive service will help you escape the hustle and bustle of the city and enjoy the wonders of travel. We strive to create a home-like stay for every guest. Looking forward to seeing you again and enjoying a pleasant time together! Wishing you a good mood every day ⌓‿⌓

Response from Property: Dear guests, it is a great honor for you to choose to stay at Chengde Zhaofeng International Hotel and be satisfied with your stay. Thank you for your affirmation and praise of the hotel, the hotel is strategically located, close to the Wulie River, sitting on the mountain and river scenery, and enjoying the private sky pool. We sincerely look forward to your return to Chengde Zhaofeng International Hotel, we hope that you can bring surprises to you during your next stay, and we are always welcome to welcome you and your family and friends. Sincerely!

Response from Property: Dear guest, hello: We are deeply sorry and guilty for the many problems that occurred during this stay. 1. Regarding the unclear signs inside the hotel, we have realized that this has caused great inconvenience to you and your family. At present, we have arranged for the team to re-plan and add clear signs, especially for the lack of breakfast signs in the elevator room, which will be handled expedited to ensure that subsequent guests can easily find the relevant areas. We are very sad about the incident of people being caught in the elevator door. We have urgently contacted the maintenance team to comprehensively investigate the safety hazards of the elevator, strengthen equipment maintenance and safety monitoring, and conduct safety operation training for relevant staff to avoid such dangerous situations from happening again. 2. The confusion in the purchase and use of breakfast was caused by the error in the information connection between our front desk and the restaurant. We have thoroughly investigated the process loopholes and optimized the management. In the future, we will strengthen information verification and communication. As an apology, the cost of your separate purchase of breakfast has been fully refunded. Thank you for accepting it. 3. We also attach great importance to the poor sound insulation problem you reported. We will inspect and upgrade the sound insulation facilities in the guest rooms and try our best to create a quiet and comfortable rest environment for guests. Once again, we sincerely apologize for the bad experience we brought you. We hope you can give us a chance to serve you again and look forward to welcoming you with a better appearance! In the hot summer, may the breeze blow away the heat for you, the cicadas accompany you to sleep leisurely, the sweetness of watermelon and the coolness of ice cream fill every day, and the days are comfortable and shining!

Response from Property: Dear guest, thank you very much for your support to the hotel. We are a little disappointed that we did not receive your full 5-point praise. It may be that the hotel still has some shortcomings. I hope you can point out our shortcomings next time you come. We will try our best to do better. We will serve with our heart so that every guest who comes to the store can feel the warmth of home. I hope our service can bring you more surprises and touches. I look forward to your next visit!

Response from Property: Dear guests, we are very honored that you have chosen to stay at Chengde Zhaofeng Holiday Hotel and are satisfied with your stay. First of all, thank you for your affirmation and praise of the hotel. The hotel has a superior geographical location, close to Wulie River, with mountain and river views, and a private sky swimming pool. We hope that Chengde Zhaofeng Holiday Hotel can become your first choice in Chengde; secondly, we have seen your small suggestions. We will feedback the issues you mentioned to the relevant departments. We will continue to provide thoughtful and meticulous services. We sincerely hope that you can continue to support us and sincerely look forward to your return to Chengde Zhaofeng Holiday Hotel. We hope to bring you surprises when you stay next time. We also welcome you and your family and friends at any time. Sincerely!

Response from Property: Dear guests, thank you very much for choosing to stay at Chengde Zhaofeng Holiday Hotel and sharing your stay experience! Thank you especially for your recognition of Xiao Zhang, an employee of the reservation department. Your satisfaction is the best affirmation and encouragement for us. We will continue to work hard to provide you and all guests with better services! We sincerely look forward to your visit again!

Response from Property: Dear guest: Thank you for staying at Chengde Zhaofeng Holiday Hotel and posting beautiful pictures. We are still a little bit disappointed that we did not get your full 5-point praise. Your evaluation gives us the motivation to move forward every day. From the first time to every time, our intentions are always the same. The hotel will do its best to provide perfect service. Hospitality, we are very happy to see your praise for the hotel staff's service. We hope that every stay you have will leave you with good memories! May the sunshine add happiness and surprise to your trip! I hope you will work well, May all your wishes come true!

Response from Property: Dear Mega Guest: We are very sorry that we could not bring you a perfect stay experience. Regarding the issue of outdoor blower noise you mentioned, we sincerely apologize for the inconvenience this issue has caused you. Your feedback is very important for us to improve and enhance the quality of our services. We have given your feedback to the relevant departments in order to improve and optimize our services and facilities. We will seriously consider your suggestions and strive to improve our guests' stay experience. If you are willing to give us another chance, we hope to improve these issues and bring you a better stay experience. If you have any further questions or needs, please feel free to contact us. Thanks for your feedback and have a nice day.

Response from Property: Dear guest: Thank you for staying at Holiday Inn Chengde Zhaofeng and posting beautiful pictures, and for taking your precious time to give us feedback on your recent stay experience. Thank you very much for your affirmation of the hotel staff's service and hotel environment. However, when I carefully read your feedback, I found that the facility of not sensing the elevator door did not meet your expectations. Please accept my sincere apology on behalf of the hotel. You expectations and feedback are important to us. The hotel has carefully investigated and repaired the elevator problem, and hopes to welcome you back to the hotel in the near future. The hotel also has convenient facilities such as supermarkets, Japanese food, KTV, Chinese food, hot pot, bars, barbecues and bathing facilities. We look forward to seeing you next time and enjoying a pleasant time together! If you have any needs, please feel free to contact us at any time Contact us and the Mega team will serve you wholeheartedly! I wish you a good mood every day⌓‿⌓

Response from Property: Dear guest: Thank you for staying at Holiday Inn Chengde Zhaofeng! I am very happy to know that you have given five-point praise for the hotel's location, hotel facilities and service quality. The hotel has a strategic location, close to Wanda Plaza, with complete surrounding facilities, including everything you need to eat, drink, and have fun. At the same time, the Rehe Spa in the hotel can relax your body and mind and wash away your fatigue. We look forward to your next experience. I wish you always smile and look forward to seeing you soon!

Response from Property: Dear guest: Thank you for staying at Holiday Inn Chengde Zhaofeng and giving us a five-star rating. We are very glad to know that you had a wonderful travel time in our hotel. Your affirmation is a great encouragement to us. We will continue to uphold the principle of "providing thoughtful and comprehensive services and perfect products to provide business travel services". , leisure vacation guests create an efficient, secure and comfortable stay atmosphere", providing you with a perfect and comfortable stay experience, and quietly tell you a little surprise that you may not have discovered. The twin beds can be pushed together~ As you check in If you encounter any questions or problems during this period, you can consult our service staff or service center at any time. We are dedicated to serving you and look forward to your visit again. I wish you a happy life!

Response from Property: Dear guest, thank you for staying at Chengde Zhaofeng Holiday Hotel and posting beautiful pictures. Your good comments are as warm as the sun, giving us the motivation to move forward every day. From the first time to every time, our intentions are always the same. The hotel will do its best to provide perfect hospitality. We are very happy to see your praise for the staff's service. I hope that every time you stay, you will leave a good memory! May the sun add a bit of happiness and surprise to your journey! I hope you work smoothly and all your wishes come true!

Response from Property: Dear guest, thank you for staying at Chengde Zhaofeng Holiday Hotel and posting beautiful pictures. Your good comments are as warm as the sun, giving us the motivation to move forward every day. From the first time to every time, our intentions are always the same. The hotel will do its best to provide perfect hospitality. We are very happy to see your praise for the hotel. I hope that every time you stay, you will leave a good memory! May the sun add a bit of happiness and surprise to your journey! I hope you work smoothly and all your wishes come true!