Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.6
Amenities9.5
Service9.6
Cleanliness9.6
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All reviews(4374)
Positive reviews(4339)
Reviews with photos/video(991)
Friendly front desk staff(357)
Large rooms(286)
Fantastic river view(179)
Convenient parking(104)
Delicious breakfast(92)
Close to metro(51)
Nice bathtub(24)
Negative reviews(35)
johnwen888
Fashionable Elegant Room (Double Bed)
Stayed in Mar 2025
Business traveler
14 review
10/10
Outstanding
Posted on Apr 20, 2025
The best hotel for your traveling Changsha. Great location definitely coming back again.
Response from Property: Dear guests, thank you for your strong support to the Nelson Hotel. The hotel is close to the Xiangjiang River and is located in a bustling business district. There are Guangguanghui, Yinpenling Wanda, Fisherman's Wharf nearby. In addition, there is a Changsha specialty milk tea shop Cha Yan Yue Se on the second floor. The hotel's comfortable, quiet, warm and simple accommodation space is the lifestyle that our hotel staff is committed to creating for you. We look forward to your frequent visits and waiting for you to come home!
Cheburek
Fashionable Elegant Room (Double Bed)
Stayed in Jun 2025
Solo traveler
73 review
9.5/10
Amazing
Posted on Jul 24, 2025
Nice modern hotel, great views. It is not central but subway nearby
Very nice night view of the river, close to many night spots
Response from Property: Dear Guest, Hello! I am so excited to see your review, thank you very much for staying and appreciating! I guess you must have accidentally trembled your hands and didn't point all five points! It's a pleasure to have a great time on your outing. Your appreciation is a great encouragement to the hotel and the driving force for our progress, we will continue to be enthusiastic and committed to making every guest feel at home, and look forward to welcoming you again! Welcome back to experience and have a good life!
Guest User
Special Queen Room
Stayed in Nov 2023
Business traveler
6 review
10/10
Outstanding
Posted on Jan 31, 2024
vrey good
Response from Property: Dear guests: Hello! Thank you for your perfect review. Your support and encouragement are our greatest motivation to move forward. Nelson Hotel takes "a clean guest room" as its concept and constantly strives to create a warm and comfortable living environment for guests. In addition, you can go directly to the tea room from the second floor of the lobby. We will meet the requirements of different guests with the highest cost performance. . Looking forward to your visit again!
Yangyang@Y
Special Queen Room
Stayed in Apr 2025
Business traveler
15 review
10/10
Outstanding
Posted on May 24, 2025
The front desk service is very good, the room is clean and tidy, the large floor-to-ceiling windows have a wide view, the surrounding environment is very good, and there is free parking, which is very convenient. I was not disappointed with my stay. I recommend staying here
The room is very clean and spacious. It's my first time to this hotel. I'm very satisfied with it as a whole. The service staff are very friendly. The hotel is near Fisherman's Wharf. There is also a Sam's Club within walking distance. You can also take a walk along the Xiangjiang River at night. It's convenient for travel. I will come again next time.
Original TextTranslated by Google
Response from Property: 看到客官您的點評酒店小夥伴們萬分開心。很榮幸我們的服務得到您的評價,酒店力求為每位客官提供最為貼心細緻的服務, 為每位客官帶來超值的體驗,尼爾森酒店以“一間乾淨的客房”為理念,不斷的為客人營造温馨舒適的居住環境而努力, 我們將以最高的性價比滿足不同賓客的要求。酒店臨近湘江江畔,位於繁華的商業圈,附近有銀盆嶺萬達,漁人碼頭,另外在我們二樓還有不用排隊的茶顏悦色哦期待和您的下次相遇
Guest User
Special Queen Room
Stayed in Apr 2025
Business traveler
3 review
10/10
Outstanding
Posted on May 16, 2025
I booked this hotel because I saw the good ratings. I was very satisfied with it overall. The room arranged by the front desk clerk was very clean and comfortable. The view from the 31st floor was also beautiful. There is a convenience store and free parking downstairs. I recommend staying here.
The room is spacious and clean, and the cleaning lady is responsible. The big bed is very comfortable to sleep on, and the city view outside the window is also beautiful. Through the large floor-to-ceiling windows, you can see the vast sky and sunset. The front desk staff is also very friendly and the stay experience is pleasant.
Original TextTranslated by Google
Response from Property: 看到客官簡單而又深厚的好評真的是好激動呢,而且還這麼認可我們的服務,我們大堂二樓還有長沙特色奶茶店茶顏悦色哦,酒店力求為每位客官提供最為貼心細緻的服務, 為每位客官帶來超值的體驗,尼爾森酒店是一個富有年輕活力的酒店, 以簡約的風格、温馨體貼的服務向客官展示酒店的獨特魅力。客官的鼓勵是對酒店最大的支持和鼓勵, 我們會用心服務好每一位家人, 期待和您的下次相遇
Guest User
Special Queen Room
Stayed in Apr 2025
Couple
1 review
10/10
Outstanding
Posted on May 16, 2025
The room is so comfortable! Auntie comes to clean on time every day and replaces supplies in time! ! The front desk service attitude is also very good, and I feel the enthusiasm of the people of Changsha ✌🏻 The whole river view is very comfortable, the view is wide, and the mood is very good!
Original TextTranslated by Google
Response from Property: 尊敬的賓客您好,感謝您對尼爾森酒店的大力支持,酒店臨近湘江江畔,位於繁華的商業圈,附近有銀盆嶺萬達,漁人碼頭,在我們二樓有長沙特色奶茶店茶顏悦色哦,感謝您選擇長沙尼爾森酒店並對我們酒店表示肯定,我們非常高興看到您對此次入住十分滿意。您對酒店的認可與表揚我們已經分享給到酒店同事,相信有您的鼓勵,我們會更加努力將完美的入住體驗帶給每一位像您一樣尊貴的客人。另外酒店為每位客官帶來超值體驗,還有生活必需品,如洗面奶,髮膠,暖寶寶,蒸汽眼罩等...期待您的使用,滿意衹有起點、沒有終點, 我們會用真心、誠心、用心、愛心期待您的下次光臨。祝您天天好心情!
Guest User
Special Queen Room
Stayed in Apr 2025
Solo traveler
5 review
10/10
Outstanding
Posted on May 16, 2025
I came to Changsha for a trip and stayed in this hotel for a few days. I was very satisfied. The front desk lady was nice and kind and would help me solve any problems I needed. The auntie was also very clean and thoughtful. The service was excellent and I was very satisfied.
The Hilton is holding an event, and Nelson is in the same building as the Hilton, which is very convenient. The room overlooks the river, and the night view is beautiful at night. The room is very clean and the price-performance ratio is very high. The restaurant is well decorated, and breakfast is delivered to the room. There is a Cha Yan Yue Se restaurant downstairs that is worth checking in. It is recommended to choose
Original TextTranslated by Google
6/7
Response from Property: 尊敬的賓客您好!非常感謝您的入住與讚賞!我猜客官您一定是不小心手抖沒有點全五分哦!很高興此次能為您的出遊帶來美好的時光。您的讚賞給予酒店很大的鼓舞, 也是我們進步的動力, 我們會繼續保持熱忱, 致力讓每一位賓客享有賓至如歸的入住感受, 熱切期待您的再次光臨! 歡迎您再回來體驗, 祝生活愉快!
Guest User
Special Queen Room
Stayed in Mar 2025
Business traveler
2 review
10/10
Outstanding
Posted on Apr 26, 2025
Came to Changsha on a business trip and chose the Nelson Hotel which is close to work. The hotel facilities are relatively new. The service staff are very enthusiastic. It is also very convenient to travel. It is very close to Orange Island. Recommended
Original TextTranslated by Google
Response from Property: The hotel partners are very happy to see your comments. It is an honor for our service to receive your evaluation. The hotel strives to provide the most considerate and meticulous service to every guest, and bring a super value experience to every guest. The Nelson Hotel takes "a clean room" as its concept and constantly strives to create a warm and comfortable living environment for guests. We will meet the requirements of different guests with the highest cost performance. The hotel is close to the Xiangjiang River and is located in a prosperous business district. There are Yinpenling Wanda and Fisherman's Wharf nearby. In addition, there is a tea-colored Yuese on the second floor without queuing. Looking forward to meeting you next time.
Guest User
Fashionable Elegant Room (Double Bed)
Stayed in Mar 2025
Business traveler
20 review
10/10
Outstanding
Posted on Apr 20, 2025
The room is large, with a desk, chair and sofa, and you can enjoy the beautiful view of Xiangjiang River.
The front desk lady was very enthusiastic and told me in detail how to get to Juzizhou. Thank you
The floor is very high, above the 30th floor
Original TextTranslated by Google
Response from Property: 尊敬的賓客,您好!感謝您對我們服務的認可,在最美的時節相遇,是我們最大的默契,尼尼會給您不一樣的體驗,我們時刻為您準備着一百項增值物品,如:啫喱水,洗面奶,指甲刀,橡皮筋,暖身貼,蒸汽眼罩,雨傘。化粧棉,隱形眼鏡液等等一百項,期待您的使用,酒店距離橘子洲頭,五一廣場,嶽麓山都很近的,我們已經為您準備好了遊玩路線,尼尼致力於為每一位客人帶來完美的體驗,有您的肯定,我們會走的更遠更好,感恩有您
This stay at the Nelson Hotel Changsha was very good. From the moment I stepped into the lobby, I felt at home. The staff was warm and thoughtful, especially the front desk Xiao Liu! Not only did he check in efficiently, but he also carefully recommended nearby delicacies. He was very considerate!
The river view in the room is very good. You can see the scenery of the Xiangjiang River from the room. When the lights come on at night, the bright city night view is matched with the sparkling river surface, and the atmosphere is directly full! The room facilities are complete and clean.
Whether it is the professionalism of the service or the level of hardware facilities, they are very good! Recommended to friends who come to Changsha for tourism or business trips.
Original TextTranslated by Google
Response from Property: 看到客官您的點評酒店小夥伴們萬分開心。很榮幸我們的服務得到您的評價,酒店力求為每位客官提供最為貼心細緻的服務, 為每位客官帶來超值的體驗,尼爾森酒店以“一間乾淨的客房”為理念,不斷的為客人營造温馨舒適的居住環境而努力, 我們將以最高的性價比滿足不同賓客的要求。酒店臨近湘江江畔,位於繁華的商業圈,附近有銀盆嶺萬達,漁人碼頭,另外在我們二樓還有不用排隊的茶顏悦色哦期待和您的下次相遇
The hotel is satisfactory. The room is very clean and large. There is a Meiyijia convenience store downstairs where you can heat up your meals, and there is also a coffee bar. The room is elegant and comfortable, and the equipment is high-end and smart. I decided to stay for another night.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you for your high score review. Your support and encouragement are the greatest motivation for us to move forward. With the concept of "a clean and tidy guest room", the Nelson Hotel constantly strives to create a warm and comfortable living environment for guests. There is also a Changsha specialty milk tea shop Cha Yan Yue Se on the second floor of our lobby. The hotel strives to provide the most considerate and meticulous service to every guest and bring a super value experience to every guest. The Nelson Hotel is a young and vibrant hotel. It shows the unique charm of the hotel to guests with a simple style and warm and considerate service. The encouragement of guests is the greatest support and encouragement for the hotel. We will serve every family member with our heart and look forward to meeting you next time.