Holiday Inn Express Changsha Shifu(Hexi Wangfujing Store)

Holiday Inn Express Changsha Shifu(Hexi Wangfujing Store) Reviews

Holiday Inn Express Changsha Shifu(Hexi Wangfujing Store)

No. 72 Xianjia Lake West Road, Yuelu District, Changsha, Hunan, 410004, ChinaSee Hotel Details
Holiday Inn Express Changsha Shifu(Hexi Wangfujing Store)
Holiday Inn Express Changsha Shifu(Hexi Wangfujing Store)Holiday Inn Express Changsha Shifu(Hexi Wangfujing Store)Holiday Inn Express Changsha Shifu(Hexi Wangfujing Store)
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Guest Reviews

9.2/10
Very Good
824 review
Verified reviews
Location9.2
Amenities9.1
Service9.3
Cleanliness9.2
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All reviews(824)
Positive reviews(800)
Reviews with photos/video(143)
Delicious breakfast(108)
Friendly front desk staff(87)
Easy to get around(64)
Classy environment(52)
Perfect for business trips(27)
Close to metro(18)
Stayed multiple times(7)
Negative reviews(24)
Anonymous User
Superior Queen Room
Stayed in Dec 2024
Business traveler
6 review
9.0/10
Great
Posted on Feb 25, 2025
Good hotel, taste breakfast, clear rooms. Air conditioning may be better. We stay here with college, one room was cleary another one smells oversmoked.
Response from Property: 尊敬的賓客，感謝您對酒店的點評！對於您在酒店入住期間的經歷，我們深表遺憾。另外對於此次入住體驗，請聯繫我們告知詳細的事情經過，您的寶貴意見對我們非常重要，我們會將意見告知相關部門以提高服務質量。若您下次至此，希望能再次預訂本酒店，給我們一個機會致歉。期待再次光臨！
Lilly T
Deluxe City View Big Bed Room
Stayed in Sep 2023
Family
6 review
10/10
Outstanding
Posted on Oct 23, 2023
This my second time staying in this hotel. Everything meets my expectations: non smoking rooms, quiet, comfortable beds, washer and dryer and etc..
Response from Property: Dear guests, Changsha Municipal Government Express welcomes you. We are committed to providing you with first-class logistics, clean and tidy rooms, refreshing bathing experience, nutritious and healthy dining, and a variety of entertainment facilities, so that you can forget your troubles and fully relax your body and mind. We invite you to come back and have a great trip. Holiday Express Guest Care Team
Chourunlaodou
Deluxe City View Big Bed Room
Stayed in Oct 2023
Business traveler
24 review
10/10
Outstanding
Posted on Nov 30, 2023
^qUxJg$cc25eb7a17f39128f22fda01a5295b495988df548 服务：很好
Response from Property: 歡迎您入住小智家。熱情高效的服務是我們對酒店每一位服務人員最基本的要求，希望能夠給您帶來家人般的問候和親切感，能夠獲得您的肯定小智倍感榮幸。期待您的再次蒞臨！祝您生活愉快，工作順利！智選假日賓客關懷團隊
Drazen
Superior King Room (Giant Screen Audio And Video)
Stayed in Aug 2023
Family
1 review
10/10
Outstanding
Posted on Oct 1, 2023
Very good hotel. Very friendly stuff
Response from Property: Dear guest, thank you for choosing to stay at Changsha shifu Holiday inn express Hotel. Since its opening, we have attached great importance to the quality and connotation of our services, committed to providing every guest with warm, thoughtful, accurate and efficient professional services, so that you can be treated kindly every moment you stay. There are famous scenic spots around the hotel: Wuyi Square, Wenheyou Stinky tofu Museum, Huangxing Road Pedestrian Street, Tianxin Pavilion and other places, 1 km away from Jinxing Road of Metro Line 2, 10 minutes' drive from Juzizhoutou and Yuelu Mountain in Changsha, which is very convenient. At the same time, the hotel also offers local specialty breakfast varieties and Chinese and Western buffet breakfasts. We hope you are satisfied with everything Holiday Inn has done. Looking forward to your next beautiful encounter, all hotel staff hope you can come back again.
Guest User
Superior 2-bed Room
Stayed in Feb 2024
Business traveler
2 review
10/10
Outstanding
Posted on Apr 1, 2024
Judy good. Nice
Response from Property: 尊敬的客人您好，長沙市府智選歡迎您的光臨，非常感謝您對我們酒店的好評。無論您何時到來，小夥伴温情服務始終如一。我們從細節出發致力於為您提供一流的後勤保障，乾淨整潔的客房，舒爽的沐浴體驗，營養健康的餐飲，種類豐富的娛樂設施，非常感謝您的建議！誠邀您再次蒞臨，祝您旅途愉快。智選假日賓客關懷團隊
Haky
Stayed in Jul 2022
Business traveler
60 review
10/10
Outstanding
Posted on Aug 25, 2022
Always recommend to stay in this hotel peaceful and friendly environment
Response from Property: Dear guests, thank you for staying at Holiday Inn Express Changsha. The perfect check-in experience and intimate service have made many people remember Xiaozhi and become our old friends. We hope that the attentive service of our friends will bring comfort to our guests on their hard journey and be as warm and considerate as the rising sun. I look forward to your coming again. I wish you good health and a happy life! Smart choice holiday guest care team
Guest User
Superior 2-bed Room
Stayed in May 2025
Traveling with friends
7 review
9.7/10
Amazing
Posted on Jun 10, 2025
When we checked in, Real at the front desk and the lady who worked with him were very friendly and upgraded our room. The environment and sanitation were good, but the air conditioner was a bit loud.
Original TextTranslated by Google
Response from Property: 非常感謝您對酒店的支持和各方面的認可，我們所做的一切都衹為給每一位客人帶來不一樣的入住體驗，看到您的滿意和肯定，我們真的是非常的感動，衹為給您提供更加舒適温馨的入住體驗，希望小智會是您回憶裏最温馨最獨特的那個！常回小智看！
Xiaojiumama111
Superior Queen Room
Stayed in Apr 2025
Other
5 review
10/10
Outstanding
Posted on May 27, 2025
The front desk service is great, the room is spacious and bright, the layout is elegant and warm, the breakfast is rich and varied, the experience is very good, the front desk raven is very warm and enthusiastic. Next time I will choose Holiday Inn Express.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your visit. It is the constant care and supervision of guests like you that enables us to constantly discover problems in our work, make corrections and make continuous progress. Good opinions and suggestions are a great wealth for us, helping us to discover our shortcomings and improve ourselves better. We are grateful and humbly accept the shortcomings pointed out to us. We hope that you can stay in our hotel again to witness our progress!
Guest User
Boutique Suite
Stayed in May 2025
Traveling with friends
15 review
8.2/10
Very Good
Posted on Jun 7, 2025
The location is very convenient, with developed businesses around, and many places to eat and play. The hotel facilities are a little old, but the service attitude is very good, and the hygiene can be improved a little.
Original TextTranslated by Google
Response from Property: If a good comment represents a recognition, all the staff of Holiday Inn Express Changsha City Hall will defend this responsibility. If a cloud represents a burst of laughter, Xiaozhi wants to give you the whole sky! Your satisfaction is the driving force for our continuous progress and development. The hotel is located on Xianjiahu West Road, close to Wangfujing Commercial Plaza, with convenient transportation, convenient food and accommodation, and convenient shopping. If you have any questions, suggestions, praise (Xiaozhi likes it the most), you can tell us, welcome to come home often.
1186326449
Superior Queen Room
Stayed in May 2025
Business traveler
4 review
10/10
Outstanding
Posted on Jun 5, 2025
I have stayed here many times and I am used to it. I am a little reluctant to leave. Thanks to the REAL CHEN at the front desk. The service of the whole hotel is nice, warm, and responsive. The rooms are clean and tidy. The only shortcoming: the sanitation of the public area, corridor carpet, and elevator cabin needs to be improved.
Original TextTranslated by Google
Response from Property: The most beautiful words in the world are not vows of eternal love, but when I need you the most, you can say to me warmly: "Always". Xiaozhi is very warm to have your company, and I like you to come often. Time flies, but our original intention remains unchanged. I wish you a happy life!
Guest User
Deluxe City View Big Bed Room
Stayed in Apr 2025
Business traveler
6 review
3.5/10
Posted on May 18, 2025
I feel like I stayed at a fake Holiday Inn Express. There are other things. I arrived in the early morning. The hotel was pitch black. There was no light at the door. If I hadn't entered the lobby, I would have thought I had walked into the wrong place. The carpet in the corridor was really not good. The floor of the room was also spotty. I booked for two days, slept for two hours, got up and checked out. The breakfast dishes were also incomplete. The experience was really bad.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying with us. After reading your review, Xiaozhi feels guilty. We have analyzed deeply that we have many areas that need improvement. In the next work, we will pay more attention to the details of room hygiene, improve the hygiene level of our hotel's guest rooms and the hygiene of public areas, and compensate for the inconvenience caused by the lack of breakfast staff in a timely manner, so that all guests staying in the hotel can feel the cleanliness of the guest rooms. First-class accommodation environment and high-quality service are our consistent goals and pursuits. Please believe that the unexpected situation you encountered was just accidental, and we also believe that this accident will not happen again. I hope you can give us a chance to make up for it and patronize us again. Holiday Inn Express Guest Care Team
Guest User
Deluxe City View Twin Room
Stayed in Apr 2025
Family
1 review
3.0/10
Posted on May 4, 2025
The sanitation is very poor, the service response is very slow, the floor is not cleaned, there is dirt in the corners, it seems that no one has lived there for a long time, some parts of the wall are also black, and it is very far from the subway station
Original TextTranslated by Google
Response from Property: Dear guest, thank you for staying with us. After reading your review, Xiaozhi feels guilty. We have analyzed deeply that we have many areas that need improvement. We have started to investigate and verify the situation. At the same time, we will pay more attention to the details of room hygiene and improve the hygiene level and sanitation maintenance of our hotel's guest rooms again, so that guests staying in the hotel can feel the cleanliness of the guest rooms. First-class accommodation environment and high-quality service are our consistent goals and pursuits. Please believe that the sudden situation you encountered was just an accident, and please believe that this accident will not happen again. I hope you can give us a chance to make up for it and patronize us again. Holiday Inn Express Guest Care Team
asaちゃん
Superior Queen Room
Stayed in Aug 2024
Solo traveler
81 review
9.5/10
Amazing
Posted on Oct 1, 2024
Personally, I thought the breakfast was delicious. The bus stop is right in front of the hotel, so it's convenient to take the bus. It's a bit of a walk from the subway station.
Original TextTranslated by Google
Response from Property: Thank you for choosing our hotel. Your satisfaction is our greatest pursuit. We will continue to focus on providing you with quality service and a comfortable accommodation experience. We appreciate your support and trust. We look forward to welcoming you back.
Xinyuetaipingyang
Superior 2-bed Room
Stayed in Aug 2024
Business traveler
9 review
4.5/10
Posted on Sep 8, 2024
The sixth floor is full of foot bathers. The rooms are old and in poor hygiene. The floor attendants are indifferent and very disappointing.
Original TextTranslated by Google
Response from Property: Dear guest, hello, this encounter is fate and we cherish it very much. We are very sorry that this stay could not leave a good impression on you. The hotel building is a mixed business. The 2nd to 6th floors are not part of the hotel business area. The main entrance of the merchants on the 2nd to 6th floors is not through the hotel lobby. The 7th to 16th floors of the hotel require a room card to go upstairs. Therefore, other merchants will have no impact on hotel guests. There have been many group guests staying recently. We are very sorry if it has impacted your stay. In addition, we will actively investigate and deal with the situation of the floor attendants you described. Thank you very much for your comments. We hope you can give us a chance to make amends and patronize us again.
Guest User
Superior Queen Room
Stayed in Aug 2024
Traveling with friends
27 review
10/10
Outstanding
Posted on Sep 27, 2024
The room was very clean and comfortable. I will stay here again next time I come.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay at Holiday Inn Express Changsha City Government. The hotel has always been focused on creating a comfortable and convenient business travel experience for guests. In the guest rooms, the thoughtfully configured beds face the LCD TV, allowing you to enjoy the embrace of the bed and exciting TV programs at the same time; the intelligently designed shower system, fast constant temperature hot water, dry and wet Separate bathroom to wash away the hard work during the journey; a dual-purpose sofa seat that can be used for working and resting, and a movable table board to relax, rest or work, and get twice the result with half the effort; sufficient and convenient charging jacks and USB interfaces to satisfy one person and multiple devices Mobile device needs; electronic safes and electronic access control systems are your solid backing. We sincerely invite you to stay here again. I wish you happiness and good health.