Changsha Qintian·Yue Hotel Reviews

舒适卫生设施齐全hhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhhao

The hotel has great facilities. Everything was clean. The staff was not the most friendly, for a 4* hotel: I would expect to be greated with a smile. If the customer has a backpack, offer him to sit, as the verification took more than 10m. But besides that a great experience.

Aunt Huang has a good service.And help wash clothes.

Facilities: The room facilities and equipment are pretty good, but the mattress is a bit hard, but everything else is pretty good. Hygiene: As soon as I came in, I saw hair on the sink, and I didn’t know what the white flakes on the slippers were. The bottle of hand sanitizer looked a bit dirty. I just entered the room and went to the bathroom to check that the floor was stained and not dry. I guess it might be You just finished cleaning, right? Environment: The environment is okay and not far from the subway station. Service: Let’s talk about check-in first. It’s good to check in without a deposit, but the hotel has breakfast. I also had breakfast. The front desk didn’t tell me which floor the breakfast is on and what time it starts and ends. Anyway, It is also a four-star hotel. According to SOP standards, this should be informed to guests when checking in. I was not mentioned about the complimentary coffee in the room. I had to call to ask. After asking, they said that the coffee shop was closed. Can you see me off tomorrow? Let's go into the room. I saw hair when I entered the room. I called the front desk to tell me that I wanted to change rooms. The front desk told me to take me to see the room. I saw two rooms. One was similar but not the one I wanted. I was not very satisfied with one of the rooms I saw in the pictures online. Later, the front desk told me to show me a better room type. If I liked the better room type, the front desk asked me to place a new order for the better room type. , I feel uncomfortable. The hotel room is hygienic and the guest wants to change the room. Why can't he just change it to someone else? I have to ask someone else to cancel the order and place a new one. I feel it is very troublesome, but I am also online. After looking at the picture of the better room type, I still liked the room type I ordered. Later, I was told that the room type I ordered was no longer available, and only these two rooms could be exchanged. I said forget it, no. I changed it, and I added the customer service WeChat message later. I asked if I could skip the coffee and get a breakfast. The customer service WeChat message said, I’ll give you one. Please give me a good review. I really think it’s just like you. Does a breakfast deserve a good review? Breakfast: I really think it’s better not to have him deliver breakfast. The fried noodles are all hard, there aren’t many varieties, and they’re not tasty. Overall: The room facilities and equipment are quite good, but the service needs to be improved. The breakfast can only be said to be a bit of a relief, and the environment is okay.

The hotel is aiming at the standard of a star hotel, but it is really unsatisfactory when it comes to implementation. The customer service at the front desk is indifferent, the room cleaning is not active, the tea bar in the lobby has an empty kettle, and the welcome fruit in the room seems to be leftover. , I can only say that they have everything they should have, but the quality is far from satisfactory. For example, the welcome fruits, which are just three melons and two dates, are just like the leftovers from the previous day in the cafeteria downstairs. They are all insect-eaten. Why is your hotel so green and pollution-free? I also found an interesting fact. In the hotel reviews, whenever there are negative reviews for the hotel, the hotel will reply with a weird response, which shows its service attitude. Instead of trying to irritate customers, it is better to think about how to improve the service quality. Okay, that's all. I am a guest of Changsha Qintianyue Hotel. Your hotel customer service can blame me.

This is the first time I have given a negative review as a Ctrip user. When I checked out and issued the invoice, the service attitude of a man and a woman at the front desk was extremely poor. I asked several times for relevant information to be noted and asked repeatedly. I showed them a sample with my mobile phone and they still refused to take a photo. I remind you, it has been a long time since I have seen such a bad front desk. There was no smile the whole time. When giving the invoice, they just muttered something. Very bad, very bad, very bad. I feel really offended to stay in such a hotel.

1. There was a smell of cigarette smoke in the hotel room. At first I thought it was the smell of new decoration, but later I found that the sheets and duvet covers that I brought with me were stained with cigarette smoke, so the smell in the hotel room must be the smell of cigarette smoke. I didn't like this very much. Sisters who are sensitive to the smell of the room should be careful. 2. The breakfast is quite rich. I haven’t compared it to other hotels in Changsha, so I can’t comment. 3. The geographical location is average. Although it is 400 meters away from the subway station, it is not far away. However, when traveling to Changsha, I will definitely go shopping. My feet hurt when I walk. It is also very tiring to walk 400 meters. Even Chayanyuese is not very close. , walk about 1km. There is a delivery fee of 2.8 yuan for takeout. Although the delivery fee is nothing compared to queuing, it also proves that the beauty of the tea is not close. But the hotel is relatively cheap compared to other hotels. On such a popular day as the National Day, all the hotels of the same price range in the surrounding Wanjiali Plaza were sold out, and it was the only one with empty rooms, which shows how it is like among the surrounding hotels. 4. The hotel elevator is too slow. 5. But there are also advantages: it is newly renovated, so the decoration is good. In Changsha, it is convenient to take the subway, and there is a subway nearby. The room is quite big.

There is no heating. I called the front desk. I came twice and it was not fixed. I added two quilts. I still caught a cold. I told the front desk twice when I checked out in the morning. There was no response and I just ignored the past. The service is too bad, no It is recommended to stay!

Inconsistent price and service, bad attitude, unsatisfactory hygiene

The Wangwang Hospital next door is being renovated, and the sound is loud; there is no hand sanitizer and soap in the restroom, so I called the front desk and the male waiter actually said that the body wash is enough, 6

Normal Tell me to clean the bedding after check-out. For service, if you want good service, you can place an order from Ctrip. The room is full on the first night, and there is a room at the front desk. The next day, Ctrip checks in. There is a big gap~

這次來長沙出差，選擇了這家酒店，位置很方便，地鐵搭乘出門右邊很近，到機場很快。 特別提出的是住店期間，特別温暖，衞生很好，房間乾淨，舒適，空調效果不錯。這幾天長沙冷，服務員黃領班給我送了暖寶寶，開心！感覺他家服務做得很好，就是保潔都會給你打招呼，一下就上升了品質，暖心。退房的時候還有客房成經理幫我提了行李箱，送到大堂，十分禮貌友好，真心推薦這家哦！

重點説一下酒店的服務：人還沒到酒店就電話聯繫，各種噓寒問暖的，到了以後又是提行李的又是送茶水的。説實話這個價格能享受到這個服務真的物超所值。前台小妹妹説話很甜很耐心的給我們介紹長沙的旅遊和美食。外賣有機器人送到房間這點很好。酒店居然還有比外面還要好吃的臭豆腐，點贊[強]

前廳毛毛姐很温柔啊幫我拿行李 前台服務接待很到位 設施很很齊全 客房的黃領班也會來送水果 真的是又商務又高級 愛慘了 4樓還有足浴，我勒個神仙酒店 來玩的這幾天很開心 最最最主要的是酒店大廳很出片！！！真的很美啊！！！推薦大家連住 ！！！