Nina Hotel Kowloon East

Nina Hotel Kowloon East Reviews

Nina Hotel Kowloon East

No.38 Chong Yip Street, Kwun Tong, Kwun Tong District, Hong Kong, ChinaView Hotel Details
Nina Hotel Kowloon East
Nina Hotel Kowloon EastNina Hotel Kowloon EastNina Hotel Kowloon East
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Nina Hotel Kowloon East Guest Reviews

4.3/5
Very Good
1682 review
Verified reviews
Location4.3
Amenities4.2
Service4.3
Cleanliness4.4
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All reviews(1682)
Positive reviews(1586)
Reviews with photos/video(422)
Easy to get around(159)
Large rooms(102)
Close to metro(96)
Friendly front desk staff(35)
Stayed multiple times(19)
Nice sea view(13)
Great swimming pool(13)
Negative reviews(96)
Anonymous User
Blissful Zone
Stayed in Dec 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 5, 2025
After arriving at the hotel, check-in was smooth. Got the room quickly. The staff took the initiative to upgrade us to an executive floor suite. Very good experience The room is large and there are TVs in the bedroom and living room The bathroom is also very spacious Opening the curtains, I could vaguely see part of Hong Kong's seascape. The sheets are very clean Television also has different international channels. Can watch HBO etc. About 10 minutes from the subway station Transportation is 10 minutes convenient
Response from Property: Thank you very much for your kind feedback.We were delighted to learn that you had a wonderful stay with us, from our heartfelt services to the thoughtful room amenities. We will certainly share your compliments with the team, as it is what encourages us to perfect our services.Thank you again for your patronage of Nina Hotel Kowloon East and we hope to have the pleasure of welcoming you back in the near future.Ringo PoonGeneral Manager
Mr Ie
Blissful Zone
Stayed in Nov 2024
Business travelers
18 review
4.5/5
Great
Posted on Jan 3, 2025
Location of the hotel is close to the Ngau tau kok mtr station , only have to go up and down the stairs, no escalator or lift, difficult in carrying heavy things . In industrial area , night time dark , nothing there . there’s one fruit seller selling fruit with very good prices , from hotel exit to left , nearby Mc Donald. One station further kwun tong MTR station a lot of activities, though nothing busy compared to Tsim Sha tsui or Causeway Bay .
6/7
Response from Property: Dear guest, Thank you for your patronage of Nina Hotel Kowloon East and we hope to have the pleasure of welcoming you back in the near future. Ringo Poon General Manager
Anonymous User
Suite -Exclusive Access to Nina Communal
Stayed in Nov 2024
Couples
129 review
4.5/5
Great
Posted on Dec 30, 2024
Everything is fine there but I do think service can still improve a bit.
Response from Property: Dear guest,Thank you for your patronage of Nina Hotel Kowloon East and we hope to have the pleasure of welcoming you back in the near future.Ringo PoonGeneral Manager
Si
Blissful Zone
Stayed in Sep 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Oct 3, 2024
Thanks so much again for the great hospitality by Holly and the upgrade to suite! I’ve always loved staying at Nina Hotel Kowloon East since its inception, been coming back here for more than 10 years now. The services are always excellent and the rooms are clean, highly recommend!
Response from Property: Dear Si,Thank you very much for your kind feedback.We were delighted to learn that you had a wonderful stay with us, from our heartfelt services to the thoughtful room amenities. We will certainly share your compliments with the team, as it is what encourages us to perfect our services. We hope that you enjoyed your stay and would appreciate if you could take a few moments to review your stay on Trip Advisor.Thank you again for your patronage of Nina Hotel Kowloon East and we hope to have the pleasure of welcoming you back in the near future.Ringo PoonGeneral Manager
Anonymous User
Blissful Zone
Stayed in Aug 2024
Business travelers
55 review
2.7/5
Posted on Oct 1, 2024
Couple years ago this hotel (elan L hotel) used to be in tip top condition, but after Covid when it’s changed name to Nina, the quality dropped pretty drastically. Hotel room seems quite minimally maintained, especially the toilet where mould stains are quite obvious. Suggest to bring your own toiletries, the toothbrush toothpaste looks like some super cheap chemical paste, no longer using Colgate anymore. Staffs were not smiling most of the time, probably under staff or something. Do not recommend unless you’re there for the low price.
Response from Property: Dear guest,Thank you very much for sharing your recent experience whilst staying with us.We are sorry to hear that you did not enjoy your stay to the fullest. All your feedback will be carefully taken into account and will be passed over to the related departments for improvement. Regarding in room toiletries, due to in compliance with the Hong Kong Government's Product Eco-Responsibility Ordinance, the distribution off disposable plastic toiletries is prohibited, therefore we have replaced some of these items with non-plastic alternatives as our standard guest supplies. We hope to have another opportunity to show you with marked improvement at your next stay in Nina Hotel Kowloon East. Thanks again for your candid feedback and we look forward to welcoming you back to Nina Hotel Kowloon East. With warmest regards,Ringo PoonGeneral Manager
David
Blissful Zone
Stayed in Jul 2024
Business travelers
5 review
4.0/5
Very Good
Posted on Aug 15, 2024
This is the second time I stay at Nina and it's a great place, rooms are big and comfortable. The pool while small, has a great view of the bay!
Response from Property: Dear guest,Thank you very much for your kind feedback.We were delighted to learn that you had a wonderful stay with us, from our heartfelt services to the thoughtful room amenities. We will certainly share your compliments with the team, as it is what encourages us to perfect our services. We hope that you enjoyed your stay and would appreciate if you could take a few moments to review your stay on Trip Advisor.Thank you again for your patronage of Nina Hotel Kowloon East and we hope to have the pleasure of welcoming you back in the near future.Ringo PoonGeneral Manager
Anonymous User
Blissful Zone
Stayed in Sep 2024
Family
1 review
4.0/5
Very Good
Posted on Oct 26, 2024
Good services, tidy and convenient.
Response from Property: Dear guest,Thank you very much for your kind feedback.We were delighted to learn that you had a wonderful stay with us. We will certainly share your compliments with the team, as it is what encourages us to perfect our services.Thank you again for your patronage of Nina Hotel Kowloon East and we hope to have the pleasure of welcoming you back in the near future.Ringo PoonGeneral Manager
Guest User
Comfy Zone Corner Room- Exclusive Access to Nina Communal
Stayed in Nov 2024
Family
2 review
3.0/5
Posted on Dec 31, 2024
Hotel is good, but service - awful, ION staff and reception staff are not experts in hotel services
Response from Property: We understand that your experience may not have fully met your expectations on this occasion. While it's unusual for us to receive comments like yours, we apologise for any inconvenience you experienced. However, the information provided is not sufficient for us to fully address your concerns. We kindly request that you share additional details with our Guest Engagement Manager. Your insights will help us improve and ensure a better experience during your next stay.Sincerely,Ringo PoonGeneral Manager
Cherylhw
Blissful Zone
Stayed in Apr 2024
Couples
1 review
4.2/5
Very Good
Posted on May 19, 2024
The service from the concierge and reception staff were excellent. They were cheerful, helpful, detailed and patient. Provided good recommendations. Very happy with their service.
Response from Property: Dear Cherylhw,Thank you very much for taking the time to share your wonderful experience with us!We were delighted to learn that you had a comfortable stay at Nina Hotel Kowloon East and you enjoyed the services we provided. It's our pleasure to create a relaxing experience for your stay. We look forward to serving you again soon!Ringo PoonGeneral Manager
LorenzoWUH
Blissful Zone
Stayed in Sep 2024
Business travelers
20 review
4.0/5
Very Good
Posted on Dec 5, 2024
Best hotel in Kowloon Tong area. But I miss the great breakfast buffet of pre-covid times, now it’s just average.
Response from Property: Dear guest,Thank you for your patronage of Nina Hotel Kowloon East and we hope to have the pleasure of welcoming you back in the near future.Ringo PoonGeneral Manager
Guest User
Blissful Zone
Stayed in Aug 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Sep 30, 2024
Though were thoroughly wet walking from MTR to Hotel. Front counter had received us warmly. Love the bed linen - nice and clean. Will come back again.
Response from Property: Dear guest,Thank you for your 5-star review! Your appreciation meant a lot to us. We always strive to deliver excellent experiences to our guests, and we are proud that our spacious rooms and thoughtful service have impressed you and your family! We will surely share your incredible comments with the team.Look forward to welcoming you back very soon!Ringo PoonGeneral Manager
Kah Hong
Blissful Zone
Stayed in Aug 2024
Solo travelers
3 review
4.2/5
Very Good
Posted on Oct 27, 2024
Good location which is near mrt and 7 eleven. Limited food or restaurant choices nearby but one station away you can visit APM mall for your needs
Response from Property: Dear Kah Hong,Thank you so much for sharing your stay experience with us.We will certainly share your feedback with the team, as it is what encourages us to perfect our services.Thank you again for your patronage of Nina Hotel Kowloon East and we hope to have the pleasure of welcoming you back in the near future.Ringo PoonGeneral Manager
Guest User
Blissful Zone
Stayed in Feb 2024
Business travelers
4 review
3.5/5
Posted on Mar 20, 2024
Location is ok, it is near a metro station, in a office/industrial area. The ventilation system a bit noise. It is clean. Staff very efficient with the checkin and check out process.
Response from Property: Thank you very much for sharing your recent experience whilst staying with us.We are sorry to hear that you did not enjoy your stay to the fullest. All your feedback will be carefully taken into account and will be passed over to the related departments for improvement.Once again, thank you for your time in sharing the comments and we do hope that we will have the opportunity to welcome you back.With warmest regards,Ringo PoonGeneral Manager
Guest User
Blissful Zone
Stayed in Sep 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Oct 18, 2024
Good facilities and breakfast, feels like a hotel one could spend more than 1 night in ;)
Response from Property: Thank you so much for sharing your stay experience with us. We will certainly share your feedback with the team, as it is what encourages us to perfect our services. Thank you again for your patronage of Nina Hotel Kowloon East and we hope to have the pleasure of welcoming you back in the near future. Ringo Poon General Manager
Guest User
Blissful Zone
Stayed in Aug 2024
Business travelers
29 review
5.0/5
Outstanding
Posted on Oct 1, 2024
Fastest of stay. Will definitely stay again. Lovely staff and super clean and comfortable
Response from Property: Dear Guest,Thank you so much for sharing your stay experience with us. We will certainly share your feedback with the team, as it is what encourages us to perfect our services.Thank you again for your patronage of Nina Hotel Kowloon East and we hope to have the pleasure of welcoming you back in the near future.Ringo PoonGeneral Manager