No. 478 Section 1 of Furong Middle Road (Yunda International Plaza), Kaifu District, Changsha, Hunan, 410005, ChinaView Hotel Details
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Sheraton Changsha Hotel Guest Reviews
9.7/10
Excellent
7964 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location9.7
Amenities9.5
Service9.7
Cleanliness9.7
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All reviews(7964)
Positive reviews(7895)
Reviews with photos/video(2389)
Delicious breakfast(746)
Friendly front desk staff(417)
Perfect for kids(193)
Located downtown(189)
Great swimming pool(135)
Tasty coffee(75)
Negative reviews(66)
Guest User
Superior Double Room
Stayed in Mar 2025
Couples
1 review
9.5/10
Amazing
Posted on Apr 4, 2025
Nice hotel with polite and helpful staff
Response from Property: Dear Guest,On behalf of the entire hotel team, I want to say thank you for staying at Sheraton Changsha and taking the time to do comments. I'm glad you have a good experience during you stay, because your review is the best affirmation and encouragement for our service. We will continue to work hard with your encouragement and support, I believe we will do better and better.Once again, I appreciate you taking the time to share your feedback. It was truly a pleasure to serve you, we hope to welcome you again soon.Sincerely,
Guest User
Deluxe Double Room
Stayed in Sep 2024
Business travelers
1 review
10.0/10
Outstanding
Posted on Oct 28, 2024
Very nice stay, comfortable hotel, excellent service, thanks Smile for your support. Very tasty food , I would recommend open buffet 288 rmb , seafood so delicious
Response from Property: Dear Guest, On behalf of the entire hotel team, I want to say thank you for staying at Sheraton Changsha and taking the time to do comments. We will continue to work hard with your encouragement and support, I believe we will do better and better. Once again, I appreciate you taking the time to share your feedback. It was truly a pleasure to serve you, we hope to welcome you again soon.
Wisdom90
Superior Room (2 Beds)
Stayed in Feb 2025
Business travelers
5 review
10.0/10
Outstanding
Posted on Mar 16, 2025
We have a wonderful stay in Sheraton Hotel in Chang Sha. Their service is warm and polite. The food is nice.
Sophie from Singapore
Response from Property: Dear Guest,On behalf of the entire hotel team, I want to say thank you for staying at Sheraton Changsha and taking the time to do comments. I'm glad you have a good experience during you stay, because your review is the best affirmation and encouragement for our service. We will continue to work hard with your encouragement and support, I believe we will do better and better.Once again, I appreciate you taking the time to share your feedback. It was truly a pleasure to serve you, we hope to welcome you again soon.Sincerely,
Guest User
Deluxe Double Room
Stayed in Jan 2025
Solo travelers
9 review
8.5/10
Very Good
Posted on Feb 18, 2025
Overall is great experience. Special thanks to front counter staff Xiao Hu and Xiao Li for their excellent service.
Response from Property: Dear guest, I am glad that you and your friends had a wonderful holiday at the hotel. Your comments are an affirmation and encouragement of our service. This time is not full score, but also hope to put forward suggestions oh, we will humbly accept and promote, welcome you to visit again!
Suk Ling
Superior Room (2 Beds)
Stayed in Mar 2025
Couples
2 review
10.0/10
Outstanding
Posted on Apr 26, 2025
The stay was very nice and everyone is very friendly and helpful.
Nish
Deluxe Twin Room
Stayed in Oct 2024
Family
12 review
9.5/10
Amazing
Posted on Nov 2, 2024
Before our arrival the hotel staff called to confirm our stay. Thereafter they contacted via WeChat to ask if we needed any help, they recommended places to eat and sites to visit. They were super helpful. The room was very spacious and comfortable.
Response from Property: Dear Guest, We are delighted to have been your chosen hotel during your recent stay in Changsha. It was truly a pleasure to serve you. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Sheraton Changsha Hotel and we hope you choose to create more memories with us whenever your travels bring you back to Changsha.
Gagash
Deluxe Twin Room
Stayed in Aug 2024
Travel with friends
10 review
9.5/10
Amazing
Posted on Sep 21, 2024
Although not the best value for money, it's a very clean and spacious hotel.
The only negative I'd say would be noisy air-conditioning which makes it difficult to sleep and the view from the 21st floor (room 2122) wasn't good.
Response from Property: Dear guests, thank you for choosing Sheraton Changsha. Your sincere evaluation is the driving force for our hotel's continuous improvement, and we look forward to your return to provide you with a better and more satisfying experience, so that you can feel our sincerity and let you see the hotel's continuous pursuit of improvement.
Nagendra
Deluxe Double Room
Stayed in Feb 2025
Business travelers
8 review
10.0/10
Outstanding
Posted on Mar 15, 2025
Hotel is located in City. Hotel service is good .
Response from Property: Dear Guest,On behalf of the entire hotel team, I want to say thank you for staying at Sheraton Changsha and taking the time to do comments. I'm glad you have a good experience during you stay, because your review is the best affirmation and encouragement for our service. We will continue to work hard with your encouragement and support, I believe we will do better and better.Once again, I appreciate you taking the time to share your feedback. It was truly a pleasure to serve you, we hope to welcome you again soon.Sincerely,
Epibatidine
Superior Double Room
Stayed in Oct 2024
Solo travelers
5 review
9.5/10
Amazing
Posted on Dec 5, 2024
No so convenient location wise, but everything else is excellent.
Response from Property: Dear Guest, On behalf of the entire hotel team, I want to thank you for sharing about your accommodation experience. We appreciate your business and value your honest feedback. Your comments have been shared with the hotel team as a critical way of understanding how we can continue to deliver exceptional service to guests like you. Thank you for staying at the Sheraton Changsha Hotel and we hope you choose to create more memories with us whenever your travels bring you back to Changsha.
Saputra
Deluxe Twin Room
Stayed in Nov 2023
Couples
3 review
9.5/10
Amazing
Posted on Dec 16, 2023
A very well kept established hotel with large room , clean, impressive toiletries ( Appelles brand ), excellently located to main tourist spots.Though Changsha is a place full of wonderful food ( chilli drenched fish head), there is a McDonald next door (just in case). The hotel staff also very polite and very kind in giving us free goodies bag ( full of local famous Hunan snacks) and by booking with Trip.com, was offered free most famous Local Bubble tea Cha Yan Yue Se 茶颜悦色 delivered to room. Thank you
Response from Property: Dear guests, thank you for your praise, your recognition is our greatest honor, but also give us a great motivation, let us continue to improve in the future service, innovation, looking forward to your visit again, we will be happy to serve you ~
Dr Johnson
Superior Double Room
Stayed in Nov 2024
Couples
6 review
10.0/10
Outstanding
Posted on Dec 29, 2024
good location, cute Christmas decorations
Response from Property: Distinguished guest, we are delighted to have been your chosen hotel during your recent stay in Changsha Had a wonderful Christmas and we hope you choose to create more memories with us whenever your travels bring you back to Changsha.
Valencia Novia Lie
Executive Room
Stayed in Jan 2025
Business travelers
1 review
9.5/10
Amazing
Posted on Feb 25, 2025
Good hotel, great services
Response from Property: Dear guest, hello! Thank you for taking time out of your busy schedule to review the hotel. The failure to get a full score indicates that we still have many shortcomings to improve. We will follow up your comments to make rectification and improvement, and look forward to your next stay to bring you a new experience. Wish you a happy life
Guest User
Deluxe Twin Room
Stayed in Sep 2024
Family
8 review
9.5/10
Amazing
Posted on Nov 3, 2024
A bit far from the central by walking.
Response from Property: Dear Guest, I want to thank you for sharing about your accommodation experience. Hotel is located in Changsha CBD, convenient geographical location, facilities good. It's the good choice for your travel. Hotel attaches great importance to the guest service experience, to provide warm and comfortable to each guest, cordial and professional service is our goal and requirements, hotel staff is committed to create surprise for the customer. Thank you for staying at the Sheraton Changsha Hotel and we hope you choose to create more memories with us whenever your travels bring you back to Changsha.
Guest User
Superior Double Room
Stayed in May 2024
Business travelers
86 review
10.0/10
Outstanding
Posted on Jun 4, 2024
the location is perfect, and breakfast is really fantastic!
Response from Property: Dear guests, thank you for your positive feedback, your recognition is our greatest honor, but also gives us great impetus, so that we will continue to improve and innovate in the future service, looking forward to your visit again, we will be happy to serve you~!
Lu
Deluxe Double Room
Stayed in Sep 2024
Solo travelers
43 review
10.0/10
Outstanding
Posted on Oct 10, 2024
Excellent hotel, highly recommend.
Response from Property: Dear Guest, On behalf of the entire hotel team, I want to thank you for sharing about your accommodation experience. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with management layer as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.