Verse Luxe Hotel Wahid Hasyim Reviews

Response from Property: Dear Zura Kadershah,Thank you for sharing your feedback. We are glad you found our location convenient. However, we sincerely apologize for the negative experience you had with our staff. We take your concerns seriously and will investigate the matter thoroughly to improve our service. We hope you might consider giving us another chance in the future.Best regards, Patar David H. Hotel Manager

Response from Property: Dear Valued Guest,Thank you for your detailed feedback. We sincerely apologize for the multiple inconveniences you encountered during your stay in our Executive Jacuzzi Room. Your comments regarding maintenance issues, amenities, and overall service have been forwarded to the respective departments for immediate attention and improvement.We are glad the location was convenient for you, and we truly hope we can better serve you in the future.Best regards, Central Reservation Agent on behalf of Patar David H, Hotel Manager

Response from Property: Dear Valued Guest, Thank you for taking the time to share your feedback. We truly appreciate your kind words about our customer service and are glad that our team was able to make a positive impression during your stay.We’re sorry to hear that the location did not fully meet your expectations and that the amenities, particularly the provision of small towels, were lacking. Your comments about luggage storage are also noted, and we understand how important flexibility can be, especially with late flights. We will review these points carefully to improve our services and guest convenience.We hope to have another opportunity to welcome you back in the future and provide a more seamless and enjoyable experience.Warm regards,Mada KusumahHotel Manager

Response from Property: Dear Epul Aziz,Thank you for sharing your first solo travel experience with us. We're glad to hear you enjoyed our hospitality and convenient location. Your feedback means a lot, and we look forward to welcoming you back for an even better stay next time.Warm regards, Patar David H Hotel Manager

Response from Property: Dear Mr. Fariz77,Thank you for taking the time to share your feedback. We are truly sorry to hear about the issues you experienced during your stay, especially with the air conditioning, TV, housekeeping, and the unpleasant odor near the hotel entrance. This is certainly not the standard of service or comfort we aim to provide our guests.Please accept our sincerest apologies for the inconvenience and discomfort these problems caused you. We are taking your comments very seriously and have already alerted our maintenance and housekeeping teams to address these issues promptly. Regarding the elevator situation, we are working on improvements to ensure better availability and service for our guests.Your feedback is invaluable as it helps us identify areas that need urgent attention. We are committed to making gradual but meaningful improvements to ensure a more pleasant experience for all our guests in the future.We hope to have the opportunity to welcome you back and provide a stay that truly reflects the quality and care we strive for.Warm regards,Mada KusumahHotel Manager

Response from Property: Dear Mr/Mrs. Aqilahabd,Thank you for sharing your honest feedback. We are truly sorry to hear that your first experience in Jakarta and with our hotel did not meet your expectations, especially regarding the issues with your room’s air conditioner, fridge, and access card. Please accept our sincerest apologies for the inconvenience and discomfort this caused during your stay.We understand how frustrating it must have been, and we want you to know that your experience is not reflective of the standards we strive to uphold. We are actively working with our maintenance and housekeeping teams to identify and fix these issues step by step to ensure a more comfortable stay for all our guests.We appreciate you highlighting both the positives, like our location and helpful security team, and the areas needing improvement. Your feedback is invaluable in guiding us to make meaningful changes.We hope you will consider giving us another chance in the future, so we can provide you with the quality experience you deserve.Warm regards,Mada KusumahHotel Manager

Response from Property: Dear Mr. Kiat Heng Warm greetings from Verse Luxe Hotel Wahid Hasyim Jakarta. Thank you for taking the time to give us a review. And we apologize for your inconvenience while staying at our hotel. We hope that you can return to stay at our hotel in the near future. Your suggestions and comments mean a lot to us. And we will continue to improve the quality and facilities in our hotel. Especially as you have conveyed. Best Regards, Marpudin Nurcahaya Hotel Manager

Response from Property: Dear Guest Warm greetings from Verse Luxe Hotel Wahid Hasyim Jakarta. Thank you for taking the time to give us a review. And we apologize for your inconvenience while staying at our hotel. We hope that you can return to stay at our hotel in the near future. Your suggestions and comments mean a lot to us. And we will continue to improve the quality and facilities in our hotel. Especially as you have conveyed. Best Regards, Marpudin Nurcahaya Hotel Manager

Response from Property: Dear Mr. Theosofie Warm greetings from Verse Luxe Hotel Wahid Hasyim Jakarta. Thank you for taking the time to give a rating and review that really supports our hotel. We are happy to know that you are satisfied and happy during your stay at our hotel. We hope to meet and serve you again in the future. Best Regards, Marpudin Nurcahaya Hotel Manager

Response from Property: Dear Mr. Suhail Warm greetings from Verse Luxe Hotel Wahid Hasyim Jakarta. Thank you for taking the time to give a rating and review that really supports our hotel. We are happy to know that you are satisfied and happy during your stay at our hotel. We hope to see you and serve you again in the future. Best Regards, Marpudin Nurcahaya Hotel Manager

Response from Property: Dear Mrs.Yumimeiko Warm greetings from Verse Luxe Hotel Wahid Hasyim Jakarta. Thank you for taking the time to give a rating and review that really supports our hotel. We are happy to know that you are satisfied and happy during your stay at our hotel. We hope to meet and serve you again in the future. Best Regards, Marpudin Nurcahaya Hotel Manager

Response from Property: Dear Mr. Zahirzul,Thank you for taking the time to share your feedback. First and foremost, I would like to sincerely apologize for the unpleasant experience you had during your stay, particularly regarding the cleanliness and condition of your initial room.We take issues like pest control and hygiene very seriously, and I assure you that immediate steps have been taken to investigate and address the matter with our housekeeping and maintenance teams. This is certainly not the standard we aim to provide, and we regret that your first impression was so disappointing.While we’re glad our team was able to assist with a room change and provide a more acceptable alternative, we understand this does not undo the frustration caused. Your mention of the toilet odor is also being looked into as part of our ongoing efforts to improve our facilities.Your feedback is invaluable in helping us raise the quality of our guest experience, and we appreciate your honesty. We hope for the opportunity to welcome you back in the future and to provide a much more comfortable and enjoyable stay.Warm regards,Mada KusumahHotel Manager