EasyHotel Cardiff

EasyHotel Cardiff Reviews

EasyHotel Cardiff

1-3 Fitzalan Pl, Cardiff, CF24 0ED, United KingdomSee Hotel Details
EasyHotel Cardiff
EasyHotel CardiffEasyHotel CardiffEasyHotel Cardiff
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1 night

Guest Reviews

8.3/10
Very Good
266 review
Verified reviews
Location8.8
Amenities7.2
Service8.7
Cleanliness8.6
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All reviews(266)
Positive reviews(250)
Reviews with photos/video(48)
Located downtown(36)
Convenient location(32)
Great value for money(26)
Comfortable bed(20)
Small room size(18)
Perfect for business trips(13)
Easy to get around(10)
Friendly front desk staff(5)
Negative reviews(16)
WAN YEE WENDY
Twin Room
Stayed in May 2025
Solo traveler
12 review
6.5/10
Posted on Jul 1, 2025
Room rate of this hotel is pretty high given the small size of the room. It looks very much like a dormitory room. The good thing is, it’s in a rather convenient location and it has air conditioning. The staff are helpful and friendly!
Response from Property: Dear Guest,Thank you for choosing to stay with us and for taking your time to leave us a review.We are glad you enjoyed the air conditioning and location, and that our staff were very welcoming to you!We are sorry to hear that your stay was not what you expected from us.The concept of easyHotel is to offer compact and affordable rooms in a great location.Our rooms are built efficiently and offer the basic needs to keep our prices as low as possible.Do not hesitate to check our website as we are giving precise descriptions and pictures of our rooms to help you make your choice. We are very sorry if this has not been made clear to you before you booked your stay with us.We hope to see you again soon in any one of our locations across Europe.Team easyHotel Cardiff
Mo仔
Family Triple Room With Window
Stayed in Mar 2025
Family
14 review
6.5/10
Posted on Apr 8, 2025
This hotel is at the side of the city centre. It takes around 10 minutes to walk to the nearest big shopping centre. A Chinese supermarket and a Chinese restaurant nearby (5 minute walking distance). Not very clean but acceptable.
6/10
Response from Property: Dear Mo仔,Thank you for choosing to stay with us and for taking your time to leave us a review.It's great to hear that you found our location convenient.A dirty room is not acceptable, and this is not the standard that we normally offer.Please rest assured that we will take appropriate measures to prevent future occurrence. We work closely with our housekeeping team, and we always rigorously report such valuable feedback. Our reception is available 24/7 to assist you with any issue during your stay, do not hesitate to inform them about the situation. We hope to see you again soon in any one of our locations across Europe.Team easyHotel Cardiff
Joy63391
Double Room
Stayed in Jan 2025
Family
1 review
9.5/10
Amazing
Posted on Feb 22, 2025
The hotel room is cozy, clean, and budget-friendly, making it a great choice for travelers. However, it is quite small, with no table or chair, and limited space for bags, which may be a challenge for those with a lot of luggage. Despite this, the warm and accommodating staff truly make the stay pleasant, ensuring a welcoming experience.
Response from Property: Dear guest, Thank you very much for providing this positive feedback.We are very delighted to see that you had a great stay at our hotel.Our team is proud to receive this great score and we see it as a big compliment for our hard work.We look forward to welcoming you back to easyHotel soon.Team easyHotel Cardiff
potatoheaduk
Twin Room
Stayed in Jan 2025
Solo traveler
17 review
9.5/10
Amazing
Posted on Mar 2, 2025
Great location, 5 minutes walk to major commercial areas / high streets / Cardiff Market. Bus stops nearby. Room is small & basic but very clean, hot shower and fully air-conditioned (cooling and heating that guest can have full control on temperature setting)
Response from Property: Dear guest, Thank you very much for providing this positive feedback.We are very delighted to see that you had a great stay at our hotel.Our team is proud to receive this great score and we see it as a big compliment for our hard work.We look forward to welcoming you back to easyHotel soon.Team easyHotel Cardiff
Deguy
Twin Room
Stayed in Jan 2025
Solo traveler
55 review
7.0/10
Posted on Feb 7, 2025
A simple, no-frills stay. The location is decent and convenient for getting around. The rooms are a bit small, but they’re clean and functional. Just note that basic toiletries like toothbrushes aren’t provided, so bring your own. Good for a budget stay if you don’t need extras!
Response from Property: Dear Guest,Thank you for choosing to stay with us and taking your time to leave us a review. We are glad to hear that you enjoyed our location and clean rooms during your stay with us. We have taken your recommendations about toiletries into consideration and have passed it on to the relevant departments. It has been an absolute pleasure having you stay with us and we look forward to welcoming you again soon. Kind Regards,Team easyHotel Cardiff
Pypyppy
Accessible Double Room
Stayed in Dec 2024
Solo traveler
9 review
7.5/10
Posted on Jan 31, 2025
Location near the the attractions. Staff are very friendly and nice. The space of the room is big. The bathroom has hand+ hair + shower 3 in 1, but rmb to take cream after that as it’s dry. However, the cleanliness can be improved. There’s hair and dirt on bed and blanket.
Response from Property: Dear guest,Thank you for choosing to stay with us and for taking your time to leave us a review.It's great to hear that you found our location convenient and our staff friendly.A dirty room is not acceptable, and this is not the standard that we normally offer.Please rest assured that we will take appropriate measures to prevent future occurrence. We work closely with our housekeeping team, and we always rigorously report such valuable feedback. Our reception is available 24/7 to assist you with any issue during your stay, do not hesitate to inform them about the situation. We hope to see you again soon in any one of our locations across Europe.Team easyHotel Cardiff
TranHung
Double Room without Window
Stayed in Jun 2025
Traveling with friends
2 review
9.5/10
Amazing
Posted on Jul 26, 2025
Very nice and cosy place to stay. I highly recommend you to book this hotel. Close to every tourist places
Michael David
Double Room
Stayed in Jun 2025
Solo traveler
4 review
8.5/10
Very Good
Posted on Jul 11, 2025
This place is centrally located, is clean, and the bathroom has ample hot water and water pressure. However, the room was the size of a matchbox, it was overpriced, and the bed was the cheapest bed I’ve slept on ever at a chain hotel. The bed curls up on either side of you when you sit on it and you sink to the frame. Sleeping on it is like sleeping on a shallow water bed with springs.
Response from Property: Dear Michael,Thank you for choosing to stay with us and for taking your time to leave us a review.We are sorry to hear that the mattress did not meet your expectations. We totally appreciate that mattress comfort can be subjective and to fulfil our brand promise of providing a great nights sleep, our mattresses are procured from several well-known industry standard brands. We hope to see you again soon in any one of our locations!Team easyHotel Cardiff
Mehfil Badusha
Double Room without Window
Stayed in Jun 2025
Family
1 review
9.0/10
Great
Posted on Jul 12, 2025
Good service and excellent staffs. But I booked for a double and single bedroom for three people and got a double bed room
Response from Property: Dear Mehfil Badusha, Thank you for choosing to stay with us and for taking your time to leave us a review. We are happy to receive your feedback about our hotel and to hear that you received good service from our staff. We are sorry to hear about the inconvenience you faced with the rooms during your stay with us. Since the booking was made via third-party service provider, unfortunately, some of the information failed to transfer to our system. We are very sorry to hear that you experienced a technical problem in your room during your stay. We take your satisfaction very seriously and apologise for any inconvenience this may have caused to your stay. Rest assured that your feedback has been passed on to the relevant department to have this error thoroughly investigated. Your comments are of great importance to us as they help us in our efforts to continuously maintain and improve our standards to the level you expect from us. We hope to see you again soon in any one of our locations across Europe Kind Regards,Team easyHotel Cardiff
Guest User
Double Room without Window
Stayed in May 2025
Traveling with friends
1 review
6.5/10
Posted on Jul 2, 2025
Upgrade our room to one with window which was nice but basic in all the other ways except for location which was fab
Response from Property: Dear Guest,Thank you for choosing to stay with us and for taking your time to leave us a review.We are very happy to receive your feedback about our hotel and we are glad to see that you enjoyed your stay with us.Your comments are of great importance to us as they help us in our efforts to continuously maintain and improve our standards to the level you expect from us. It has been a pleasure welcoming you at easyHotel and we look forward to welcoming you again.Team easyHotel Cardiff
Guest User
Accessible Double Room
Stayed in Dec 2024
Couple
1 review
7.5/10
Posted on Jan 5, 2025
Really good. Great stay 😊! Amazing staff, so helpful and rooms were tidy and clean.
Response from Property: Dear Guest,Thank you for taking the time to leave us such a great review. We are glad to hear that you enjoyed our customized clean rooms during your stay with us. We also appreciate you highlighting the great service provided by our team; we will pass on your kind message to them. It has been an absolute pleasure having you stay with us and we look forward to welcoming you again soon. Kind Regards,Team @ easyHotel Cardiff
FGer
Double Room without Window
Stayed in May 2025
Solo traveler
24 review
8.5/10
Very Good
Posted on Jun 14, 2025
Staff very helpful the only down fall was i was in the basement didn't really like it but everything else was fine
Response from Property: Dear Guest,Thank you for choosing to stay with us and for taking your time to leave us a review.We are very happy to receive your feedback about our hotel and we are glad to see that you enjoyed your stay with us.Your comments are of great importance to us as they help us in our efforts to continuously maintain and improve our standards to the level you expect from us. It has been a pleasure welcoming you at easyHotel and we look forward to welcoming you again.Team easyHotel Cardiff
Guest User
Accessible Double Room
Stayed in Apr 2025
Business traveler
1 review
9.5/10
Amazing
Posted on May 22, 2025
It was great for a one star hotel, the bed was nice and the bathroom was clean. The toilets however didn’t flush very well but other than that no complaints, thanks!
Response from Property: Dear Guest,Thank you for choosing to stay with us and for taking your time to leave us a review.We are very happy to receive your feedback about our hotel and we are glad to see that you enjoyed your stay with us.Your comments are of great importance to us as they help us in our efforts to continuously maintain and improve our standards to the level you expect from us. It has been a pleasure welcoming you at easyHotel and we look forward to welcoming you again.Team easyHotel Cardiff
Steven Mac
Accessible Double Room
Stayed in May 2025
Couple
8 review
10/10
Outstanding
Posted on Jun 18, 2025
Great new budget hotel friendly staff , no furniture though only bed ! Great stay though
Response from Property: Dear Steven,Thank you for choosing to stay with us and for taking your time to leave us a review.We are very happy to receive your feedback about our hotel and we are glad to see that you enjoyed your stay with us.Your comments are of great importance to us as they help us in our efforts to continuously maintain and improve our standards to the level you expect from us. It has been a pleasure welcoming you at easyHotel and we look forward to welcoming you again in the future!Team easyHotel Cardiff
SOFINAMA
Double Room
Stayed in Sep 2024
Family
2 review
7.0/10
Posted on Oct 27, 2024
It’s a decent place if you’re looking for super cheap accommodation. I was hoping the room would have some amenities. But overall it was a decent place. Near from Cardiff Queen Station but quite a walk from central station.
Response from Property: Dear guest,Thank you for choosing to stay with us and for taking your time to leave us a review.We are very happy to receive your feedback about our hotel and we are glad to see that you enjoyed your stay with us.Your comments are of great importance to us as they help us in our efforts to continuously maintain and improve our standards to the level you expect from us. It has been a pleasure welcoming you at easyHotel and we look forward to welcoming you again.Team easyHotel Cardiff