Top 5-Star Hotels in Cancun

Bait and switch masters. Given the fact that this is a very popular resort, management obviously feels entitled to provide the service they deem minimally sufficient in order to maximize profits. My wife and I unknowingly made reservations for a takeover four day weekend. The group doing the takeover had their own events either away from the resort or in specific areas of the resort with no access available to the other guests. I had no issue with that fact given that they paid extra for their events. The fact that the group had over 80% of the rooms reserved resulted in the events organized for the rest of the guests, having next to no attendance, the club was dead every night we were there. The takeover group was very friendly and we had no issues with them. We didn’t see them very much. I requested a transfer to another one of their resorts but Adrian Guevara, supervisor on duty for Premier member services, was unwilling to transfer us unless I paid current prices for those resorts. I made my reservation for temptation ten months ago and even then, the rooms were far from inexpensive. I was not willing to pay more to be transferred. Mr Guevara was rude and the furthest thing from service oriented. Though the entertainment staff tried to improve the atmosphere, the playmakers were for the most part, the only ones on the dance floor every night we were there. Overall, a very unpleasant experience.

This review is in comparison to our previous stays, not our initial thoughts on the property. The Vine has always been our go-to resort and our last visit in November 2019 was amazing. Unfortunately we have found that the quality just isn't as good as it used to be: Food quality was the biggest disappointment and has definitely gone downhill. Bluewater was always our favourite but quickly became our least favourite this trip. Pizza at Nebbiolo is delicious. House red wine has changed and was horrible. A/C in the room was minimal - would not go below 71 - we requested a fan but unfortunately didn't get one (yes we know to close the patio doors to ensure it's on). The main areas/restaurants also used to be air conditioned but no longer seem to be, especially in Dragons. Chair game is fierce! I enjoy the sunrise and would be down around 6am and a lot of hot spots were already saved. We were there for 7 days in a Preferred Junior Suite and only received bar/snack refills one day. We mentioned to our floor butler and asked for the refill, still nothing! Normally we received three mini liquors, Pringles and M&M's daily... this trip only on the day of check in. It's unfortunate because we truly do love The Vine - the rooms, views, pools, entertainment and service are still outstanding, but in comparison to previous visits it's no longer a resort we care to return to. Side note: Ricardo at Nebbiolo is fantastic and was the star of our week!

Little bit boring hotel for families but location is amazing , beautiful sea view from hotel and rooms..... is a hotel for repeat in future travel

This holiday I chose to stay at the Lejia Hotel. The hotel is located in the best location in the 7-Ziwan Hotel District. It is surrounded by the sea on three sides and has beautiful scenery. It is very convenient to go shopping, find food and go to nightclubs. The hotel is all-inclusive, and all food, drinks and entertainment are included. Motor boating and interaction with dolphins are at your own expense and must be reserved in advance. I experienced two room types for 5 nights: a beachfront room where you can see dolphins and a turquoise beachfront room in the adult building. Both room types have sea views. I prefer the dolphin room. Standing on the balcony, you can see the dolphins interacting with tourists downstairs, and you can also see the swimming pool and the sea. The scenery is beautiful. Except for children, the adult building is not allowed to stay. It just has the benefit of an infinity pool. Other facilities and restaurants still have to be included. Tourists share that the restaurant is generally delicious except for the Teppanyaki, and it is suitable for sleeping in the hotel and taking children on vacation.

We had an amazing time at this resort. My wife and I were blown away at the exceptional service we received from the staff at this resort. It is not possible to name everybody personally but the guys at the Café Mexico were incredibly nice, specifically Roberto, Stephanie and Hector. The waiters, servers, room service, bartenders, people at the check in/out counter, literally everybody made this trip even more special for us. We highly recommend this place. We only left once to go jet skiing but spent the rest of our time at the resort, we just really loved the service we received here.

Hotel facilities, health, service and views are very good. There are three restaurants that require reservations. Among them, the French restaurant has Michelin standards, and the service staff are warm and professional. Butler service and room service also allow guests to lie flat in the room.

Upon arrival we were greeted with Champagne! That’s always major we love the feel of luxury. Check-in was brief and to the point. However as we were being shown the property we were being pitched for an upgrade to Xhale which would me our room and amenities would change. We were interested initially but quickly learned the appointment to upgrade would be a timeshare pitch. Immediately we called to decline. The Xcelerate ocean view room was perfect. All the luxurious amenities were a plus including the ability to play music in the bathroom via Bluetooth. The open shower was heavenly with two full stream shower heads from the ceiling. Everything is definitely electronic in the room. You even request room service from electronically. The bar drinks was strong and close proximity on the property. The food was good. We only tried the Italian which was a great experience. The server was amazing. Prepare to party on schedule because often times the music would not stop at the pool when we wanted to turn down from shopping all day. If you’re considering I would say go, I would visit the property again in the future.

We ordered a studio with a kitchen. It ’s very convenient to cook. There is tableware. There is also a washing machine with a dryer. If you live a few days you can cook by yourself. It ’s very convenient. The hotel has a beautiful beach infinity pool. The opposite is Shopping mall, take a bus at the entrance of 12 pesos, one stop per person can go to a large supermarket and a lively market, if you have the opportunity to go again, you should choose this one

The hardware is good, but the service feels a bit cold and greasy (yes, these two feelings can be combined, the opposite of it is kind and natural), so the stay is not very comfortable. It is not very convenient to take a golf cart when going out for activities inside the hotel. For vacations, you have all the hardware you want, but the only thing missing is a relaxed and relaxing atmosphere, which is often the most needed for vacations. If you want to go out, you can only ask the front desk to help you take a taxi. All the people who come here are huge SUVs. They start at 20 to 30 dollars in a few minutes. The fare for a meal is more expensive than the meal.

When I checked in, the front desk upgraded me to a sea view room in the middle and high-end area. I looked out to a whole jelly blue scenery. It was so eye-catching. After staying there for a few days, I felt that I was no longer short-sighted. All restaurants in the hotel are good. Except for the Japanese restaurant, I went to all the others. They all exceeded my expectations. They were delicious and the service was attentive. I particularly recommend the Isla Contoy restaurant on the seaside. The view is amazing. It’s so relaxing to enjoy the view while enjoying the sea breeze while eating. The hotel also unexpectedly provided free round-trip ferry tickets to Isla Mujeres, and a dedicated person accompanied us on the boat. The service was very considerate. In short, this hotel is very cost-effective. I observed that all its rooms face the sea, but some angles are different. Unlike some hotels that have garden view rooms, although the decoration and facilities of the rooms are quite old. , but it does not affect the check-in experience at all. It's just that the beach is relatively humid, so it would be better if it had a dehumidifier.