To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location3.8
Amenities3.7
Service3.8
Cleanliness3.8
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All reviews(9)
Positive reviews(7)
Reviews with photos/video(1)
Negative reviews(2)
Frances
Master Suite
Stayed in Feb 2024
Couples
2 review
2.7/5
Posted on Mar 17, 2024
Photos and descriptions on trip was a master suite with large double. In reality a normal room with a double bed. Breakfast included. What a joke. Toast you made yourself and coffee with 50g of fruit. Trip.com says check out was 2pm but hotel says that is $300 more. Swimming pool with no sunshine or anywhere to sit.
George
Deluxe Queen Suite
Stayed in May 2024
Travel with friends
2 review
3.7/5
Posted on Jun 11, 2024
Said two queen beds was only one queen bed and a sofa bed.
shj2010
Junior Suite
Stayed in May 2024
Business travelers
3 review
5.0/5
Outstanding
Posted on Jun 18, 2024
The price/performance ratio is high, the hotel facilities are good, and the English at the front desk is very good. It is worth recommending. Next time I come to Cancun, I will definitely stay at this hotel. Highly recommended, highly recommended! ! !
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Guest User
Superior Suite
Stayed in Nov 2023
Other
18 review
3.5/5
Posted on Dec 24, 2023
Too expensive, good service
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Guest User
Junior Suite
Stayed in May 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on Aug 10, 2024
這個價位還要什麼自行車,在市中心,去哪裡都很方便
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Guest User
Stayed in Dec 2024
Couples
1.0/5
Posted on Jan 1, 2025
Arrived on 30th December at 8pm for one night as moving to a resort the next day. They did not honor a Priceline reservation saying we should cancel with them and book with them instead on cash. We told them we had a non-refundable booking as it was already the day of arrival. They said they had a room but would only take cash. The front desk people don't understand English and we had to use Google translate for our conversations. Priceline called them but they didn't answer their phone. While we were resolving issues with Priceline and sitting on one of their cafe chairs on the sidewalk (cafe was empty), the reception lady started singing "goodbye, goodbye" looking here and there and not directly at us. But there was no one else so she clearly was trying to indicate that we should leave. We would have stayed for like 15-20 min. Just unbelievable.
Guest User
Stayed in May 2024
Other
5.0/5
Outstanding
Posted on Jun 29, 2024
Nice clean hotel. I liked the interior. Comfortable bed, good towels and bedding. Convenient location, from where you can takebuses to any beach and visit neighboring cities. There are shops and good restaurants nearby. As a city hotel is a good option.
Guest User
Stayed in Apr 2022
Couples
5.0/5
Outstanding
Posted on May 24, 2022
What an awesome place to staybim Cancun. In city center within walking distance to sobmany great restaurants and Tulum Avenue. Stay here to experience to true local culture of Cancun. The front desk staff (24 hours) are incredibly sweet and helpful! They made us truly feel like family. I wish I could remember name sof the male desk clerk that works mostly nights. He was great. The rooms were exceptionally clean and the location was very safe. We walked all around the area (to Mercado 23 and beyond). We walked to all the restaurants day and night. Webnever felt unsafe or saw any unsafe activities. Justvthe opposite with tons of families walking and children playing in the plaza across across street, which also had great street food!! Be aware that you are in the city center with live bands at a few locale places, so you will here music until around 10pm, but it creates a festive environment for all! Love, lobe, love this hotel (get the king suite). I will definitely be back. Highly recommended