Smart Cancun The Urban Oasis Reviews

Broken A/C, ticking nonstop, leak from ceiling. Maid failed to replace consumables

It's totally an out-of-place location. On-going major road contruction right in front of the hotel too. There's nothing to do or eat around the hotel. Most of the shops had closed down. The service of the hotel is bad. Even the convenient shop opposite provides way better customer service. We stayed 2 nights. 4 paxs and only given 2 towels. 2nd day took the towels away during house keeping and never replenished. Called housekeeping hotline and no one answered. Called front counter and they told us to wait. Eventually no one came we have to use our own facial towel.

Very noisy throughout the day and night. Wifi did not work in the room. Expect an additional tax/fee when you arrive.

Simple and clean room

Great

Jackpot case! They said it was being remodeled and they moved it to a nice place in the hotel zone! I ate well and gained a lot of weight thanks to the all-inclusive plan.

Unfortunately we were unable to get into this hotel.

Excellent service and attention

Near the ADO bus station, about 10-15 minutes on foot