Hyatt Centric Cambridge

Hyatt Centric Cambridge Reviews

Hyatt Centric Cambridge

EN, 37 Eddington Ave, Cambridge, CB3 1SE, United KingdomView Hotel Details
Hyatt Centric Cambridge
Hyatt Centric CambridgeHyatt Centric CambridgeHyatt Centric Cambridge
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Hyatt Centric Cambridge Guest Reviews

4.4/5
Very Good
81 review
Verified reviews
Location4.4
Amenities4.5
Service4.3
Cleanliness4.6
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All reviews(81)
Positive reviews(78)
Reviews with photos/video(16)
Clean and tidy(22)
Awesome rooms(21)
Awesome stay(20)
Large rooms(13)
Friendly staff(9)
Great value for money(8)
Located downtown(8)
Convenient for shopping(8)
Negative reviews(3)
Guest User
King Room
Stayed in Feb 2025
Couples
1 review
4.2/5
Very Good
Posted on Mar 16, 2025
Very comfortable and modern hotel - excellent staff who are very attentive and helpful. It is quite far out from central Cambridge, but is accessible with local buses.
ChiaraFal
King Room
Stayed in Jan 2025
Couples
3 review
4.7/5
Amazing
Posted on Feb 9, 2025
Everything nice, big room and cozy bed. I found towels a bit smelly and rough, but apart from that everything was good!
Response from Property: Dear ChiaraFal,Thank you for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge, we are so thankful for your insights and we are delighted to read that you enjoyed your stay.It was concerning to read your comments in relation to the towels but we will investigate and find out what happened.Thank you again for your review and we do hope to have the opportunity to welcome you back again soon.Kind Regards,The Hyatt Centric Cambridge Team
Bumblebee06
King Room
Stayed in Jan 2025
Family
2 review
5.0/5
Outstanding
Posted on Feb 9, 2025
I had a lovely 2-night stay at the Hyatt Centric Cambridge. The hotel was very clean, and the room was well-equipped with amenities such as still water, milk, coffee, tea, a mini fridge, an iron, and an ironing table. A standout feature was the complimentary 24-hour Whippet bus tickets provided on our first day, which made getting around Cambridge easy. The hotel is about 15 minutes by bus from the city centre and conveniently located near a large Sainsbury’s. Another great feature was the in-room entertainment. You can easily broadcast your phone to the TV by connecting to the hotel’s Wi-Fi, allowing you to watch your favourite shows on apps like Netflix seamlessly. The customer service was excellent. When I arrived early to drop off my luggage, they generously offered me a free early check-in at 9:30 AM instead of the usual 3 PM. On my last day, I unfortunately became unwell after brunch at the hotel restaurant. The hotel handled the situation professionally, issuing a full refund for the meal. To further assist, they kindly provided additional bus tickets to help make my journey home more comfortable. Overall, despite this incident, I was very impressed with the hotel’s cleanliness, amenities, and exceptional service. I would still recommend Hyatt Centric Cambridge for a pleasant and well-managed stay.
Response from Property: Dear Bumblebee06,Thank you for taking the time to post a review following your recent stay with us at the Hyastt Centric Cambridge. We always love to hear from our guests and feedback such as yours is always wonderful to hear.We are delighted to hear that you enjoyed your stay with us but we are sorry to hear that you were unwell but hope that you have now recovered.Thank you again for your review and we look forward to welcoming you back again soon.Kind Regards,The Hyatt Centric Cambridge Team
Guest User
King Room
Stayed in Dec 2024
Business travelers
1 review
4.7/5
Amazing
Posted on Jan 30, 2025
Comfortable room. Clean. Little out of town. Service good. Food good. Staff very friendly and helpful. When booked bill stated price was £89:25 including VAT However card charged £105 receptionist was very helpful when this was pointed out the following morning and agreed to make enquiries on my behalf and get back to me. I have yet to hear from company to discuss the reason for the overpayment. But guessing this may take a couple of days.
Response from Property: Dear Valued Guest ,Thank you for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. Feedback from our guests is incredibly important to us and we are truly grateful for your insights.We are delighted that you enjoyed your stay and we look forward to welcoming you back soon.Kind Regards,Martin NewbouldGeneral Manager
Fiona San
King Room
Stayed in Jun 2024
Couples
1 review
3.7/5
Posted on Sep 10, 2024
Clean , room very nice. But not the most convenient location for tourist.
Response from Property: Dear Fiona,Thank you very much for taking the time to leave your valued feedback,The team are pleased to see you have enjoyed our bedroom and cleanliness standards,We are sorry to see our location did not match your needs on this occasion, we do provide a complimentary bike rental service and also offer bus tickets that will go via the main university college's, ending up in the city center, with no hidden charge.We truly hope to welcome you back on your next visit to Cambridge!Safe travels,Hyatt Centric Reception
C W
King Room
Stayed in Mar 2024
Couples
1 review
3.2/5
Posted on Apr 28, 2024
The hotel is pretty new but the breakfast was so disappointing, food were not the same as menu descriptions. Location is a bit far from central but in a quiet and new area.
Response from Property: Dear C W,Thank you for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. Feedback from our valued guests is incredibly important to us and we truly appreciate your insights.We were sorry to hear that you did not enjoy your breakfast experience with us but we have shared your feedback with our restaurant team. Astronomer Restaurant is run by a renowned local operator and service excellence is at the heart of their ethos and they will look into what happened and ensure that it is rectified.Thank you again for your review and we do hope to have the opportunity to welcome you back to the hotel soon.Kind Regards,Martin NewbouldGeneral Manager
karenlkyy
King Room
Stayed in Oct 2024
Couples
1 review
5.0/5
Outstanding
Posted on Jan 14, 2025
Really good hotel, clean and spacious❤️❤️❤️
Response from Property: Dear valued guest,Thank you very much for taking the time to provide your valued feedback, the team are delighted to learn of your enjoyable experience.We truly hope to welcome you back soon!Best Regards,RhysHyatt Centric Cambridge
TonyZhou
King Room
Stayed in Sep 2023
Solo travelers
10 review
5.0/5
Outstanding
Posted on Oct 8, 2023
A nice hotel located in Eddington in Cambridge, a quiet and safe community without much visitors to disturb, worth to choose and definitely come back next time when having a trip in Cambridge.
Response from Property: Dear Tony,Thank you for taking the time to post a review following your recent stay with us att the Hyatt Centric Cambridge, feedback from our guests is incredibly important to us and insights such as yours are incredibly important to us.We are delighed that you enjoed your stay with us and we look forward to welcoming you back again soon.Kind Regards,Martin NewbouldGeneral Manager
Guest User
King Room
Stayed in May 2024
Travel with friends
1 review
4.7/5
Amazing
Posted on Jul 8, 2024
Lovely relaxing experience and close to bus stop to get into the centre
Response from Property: Dear valued Guest,Thank you so much for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. Feedback from our guests is incredibly important to us and we truly appreciate you taking the time to share your thoughts.We are delighted that you enjoyed your stay with us and we do hope to have the opportunity to welcome you back again soon.KInd Regards,Martin NewbouldGeneral Manager
Parisb
King Room With Courtyard View
Stayed in May 2024
Couples
4 review
4.7/5
Amazing
Posted on Jun 23, 2024
Lovely hotel and very clean! Definitely recommend staying here.
Response from Property: Dear Parisb,Thank you so much for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. Feedback from our valued guests is incedibly important to us and we are truly grateful for your insights.We are so pleased that you enjoyed your stay with us and we hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager
Neveiei
King Room
Stayed in Apr 2024
Solo travelers
14 review
5.0/5
Outstanding
Posted on Jun 15, 2024
The location of the hotel is convenient. And the room is spacious.
Response from Property: Dear Neveiei,Thank you for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge, feedback like yours is incredibly important to us and we truly appreciate your insights.We are delighted that you enjoyed your stay and we truly hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager
Anonymous User
King Room
Stayed in Sep 2022
Couples
1 review
5.0/5
Outstanding
Posted on Nov 6, 2022
Excellent environnement and it is compatible with the price. I would strongly recommend it to my friends. Wonderful trip!
Response from Property: Dear valued guest,Thank you so much for taking the time to post a review following your recent stay with us at the Hyatt Centric Cambridge. We always look forward to hearing from our guests and we are so pleased that you enjoyed your stay with us.Thank you again for your review and we do hope to have the opportunity to welcome you back again soon.Kind Regards,Martin NewbouldGeneral Manager
DUYU
King Room
Stayed in Feb 2023
Business travelers
7 review
5.0/5
Outstanding
Posted on Apr 11, 2023
Wonderful price and place for staying. One thing not satisfied is that the relatively remote location, compared with other hotels like Hilton, it’s too far away from city center
Response from Property: Dear Duyu,Thank you for taking the time to post a review following your recent stay at the Hyatt Centric Cambridge, we always love to hear from our guests and feedback like yours is incredibly important to us.We are so pleased that you enjoyed your stay with us and we do understand your feedback in relation to the location of the property. Whilst we are not as centrally located as other properties there are excellent connections to the centre of Cambridge.Thank you again for your review and we do hope to see you again soon.Kind Regards,Martin NewbouldGeneral Manager
Guest User
King Room
Stayed in Nov 2024
Family
8 review
5.0/5
Outstanding
Posted on Dec 23, 2024
Excellent
Response from Property: Dear Valued Guest,Thank you for taking the time to post a review following your recents stay with us at the Hyatt Centric Cambridge.We are delighted that you enjoyed your stay and we look forward to welcoming you back again in the near future.Kind Regards,Martin NewbouldGeneral Manager
Guest User
King Room
Stayed in Mar 2022
Family
2 review
3.7/5
Posted on Apr 8, 2022
Very nice hotel in a nice area. Room is spacious and design is modern.