To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.3
Service4.4
Cleanliness4.5
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All reviews(675)
Positive reviews(662)
Reviews with photos/video(157)
Close to metro(86)
Great value for money(67)
Convenient for shopping(30)
Perfect for business trips(28)
Nice bathtub(15)
Friendly front desk staff(14)
Convenient public transportation(11)
Large bathroom(9)
Negative reviews(13)
ALI
Deluxe Family Twin
Stayed in Dec 2024
Family
14 review
5.0/5
Outstanding
Posted on Jan 19, 2025
Clean and warm staff close to subway gate
Response from Property: Hello. This is the city hotel at Busan Station.Thank you for your valuable review.We will always do our best to make it a hotel that can satisfy our customers.Thank you for using our hotel :-)
Anonymous User
Junior Ondol Suite
Stayed in Sep 2024
Family
4 review
4.5/5
Great
Posted on Oct 25, 2024
Love the room especially the big bathtub in the room.
Not near to the train station,better book a car if want to travel around Busan.
Response from Property: Hello. This is the city hotel at Busan Station.Thank you very much for being satisfied and writing a good reviewOur city hotel always puts you first and does our best to serve you with the best service.There may be some shortcomings, but it will be a Busan Station City Hotel that fills up one by oneI look forward to seeing you again. Thank you.
LLeong
Standard Double Room
Stayed in Aug 2024
Couples
18 review
5.0/5
Outstanding
Posted on Sep 30, 2024
Friendly and helpful reception staff who provided clear destination directions when asked upon.
Proposed to include *Exit 12* of Choryang metro station as the nearest exit (out of 12 exits) to the Hotel for first time travellers.
Hotel allows early arrival travellers to store luggage before the official 4pm check-in time so that they can explore Busan. Same for after check-out (11am) which is so good and appreciated.
The breakfast buffet has a delicious, good and wide spread of food. Breakfast time from 7-9am is strictly enforced. Suggest they extend to 10am though. Surprised and very happy they have my favourite Shin Ramyun cup noodles in the Western buffet menu. Loved their Espresso coffee too. Really value for money!
Wished I could extend another 3-night stay but were unavailable. Will definitely stay again on my next trip.
Response from Property: Hello, sir. This is the city hotel at Busan Station.Thank you for your valuable review.We will always do our best to make it a hotel that can satisfy our customers.Thank you for using our hotel :-)
Thismaxsa
Deluxe Double Room
Stayed in Dec 2024
Couples
25 review
2.5/5
Posted on Feb 5, 2025
Check-in starts at 4 p.m 👎
Response from Property: Hello. This is the city hotel at Busan Station.Thank you for your valuable review.We will always do our best to make it a hotel that can satisfy our customers.Thank you for using our hotel :-)
Raccoonn
Deluxe Double Room
Stayed in Aug 2024
Couples
4 review
4.5/5
Great
Posted on Sep 16, 2024
We stayed for 3 nights, the location is perfect as is just one stop away from the main train station and well connected to all areas via bus. The breakfast time window was a bit tight (7.00 - 9.00) as it would be nice tok be able to sleep in a bit more when you are on holidays.
Response from Property: Hello, sir. This is the city hotel at Busan Station.Thank you for your valuable review.We will always do our best to make it a hotel that can satisfy our customers.Thank you for using our hotel :-)
Anonymous User
Standard Double Room
Stayed in Aug 2024
Solo travelers
4 review
4.0/5
Very Good
Posted on Sep 8, 2024
My first trip to Busan and using this hotel for 3nights. The room and toilet is quite spacious and comfortable.
No free amenities( tooth brush, comb, shaver…)provided you will need to buy the amenity set at the reception for 3000won.
Location is quite good as it is near Choryang subway station, but the closest exit (Exit12) does not have an escalator/ elevator beware if you’re taking big and heavy luggages.
There’s also a bus stop in front of the hotel which you can use to take bus and travel around Busan city.
Response from Property: Hello, customer, thank you so much for visiting our hotel.If you visit again next time, I'll see you in a better way. Thank you.
Guest User
Barrier free
Stayed in Jan 2025
Business travelers
2 review
4.7/5
Amazing
Posted on Feb 22, 2025
The service is really on spot, with supportive receptionists all the time. It would be appreciating if the guideline of using the heater can be there.
Response from Property: Hello, this is Busan Station City Hotel.Thank you so much for your valuable review.In order to provide better service in the future, the feedback you have given us will be fully reflected in the hotelI'll improve it!Thank you for using our hotel :-)
Nabeelah H
Standard Twin Room
Stayed in Jan 2025
Travel with friends
1 review
5.0/5
Outstanding
Posted on Feb 17, 2025
Absolutely loved my stay at this hotel. Bus stops outside makes it super convenient to travel around Busan and the train station was just around a 10 Min walk away too. Will definitely book again!!
Response from Property: Hello. This is the city hotel at Busan Station.Thank you for your valuable review.We will always do our best to make it a hotel that can satisfy our customers.Thank you for using our hotel :-)
Yas_mini
Standard Double Room
Stayed in Jul 2024
Solo travelers
27 review
3.0/5
Posted on Aug 6, 2024
The hotel room looked nothing like it looked in the images. The first room I was giving the toilet had urine on the seat. My room was changed . While the bathroom and room it self was clean . The cleaning could be better. The room itself was dusty and the towels looked well used . The bedding as well could have been better. The bed was comfy and big . And the breakfast was okay for a vegetarian, basic but filled me up for the day of travel .
The checking staff could be more friendly and welcoming . The location is close to the station and it’s easy to use the buses to get to place however it is far away from the beach areas .
Downside of the room no hanging space and not full length mirror .
Response from Property: Hello, this is the Busan Station City Hotel.Thank you for using our hotel and taking your busy time to write a review.I'm so sorry that we caused you inconvenience in many ways during your stay.Through the review you wrote, we will improve it internallyWe will try to make it a hotel where you can relax and go!Thank you :-)
Sengseng
Family Suite
Stayed in Jun 2024
Family
11 review
1.0/5
Posted on Jul 26, 2024
The hotel is deceptive. The room in the photo is different from the actual room. The real room is much smaller. And the cleanliness is not very good. As soon as I entered the room, I saw body hair in the bathtub, so I didn't dare to use it for bathing. There are no clothes hooks in the whole house, and it is indeed unsafe without anti-theft chains in the rooms. The breakfast can only be said to be filling. You can eat it for free, but it’s not worth it if you pay. This time I booked a room on trip.com. I felt that they were very supportive. If I had any questions, I could go to them directly. They served like a secretary. I will book on trip.com next time.
Response from Property: Hello, sir/ma'am, this is the city hotel at Busan Station.Thank you for using our hotel and taking your time to write a review.I'm so sorry that I've caused you inconvenience in many ways during your stay.Through the reviews written by the customer, we will improve it internallyWe will try to make it a comfortable hotel!Thank you :-)
DR.FATIN AMIRA HAZWANI
Standard Twin Room
Stayed in Oct 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Dec 12, 2024
Good services and clean hotel.
Response from Property: Hello. This is the city hotel at Busan Station.Thank you for your valuable review.We will always do our best to make it a hotel that can satisfy our customers.Thank you for using our hotel :-)
Guest User
Deluxe Family Twin
Stayed in Jun 2024
Family
3 review
4.0/5
Very Good
Posted on Jul 26, 2024
Located near Choryang metro, only 2-minute walk, a bus station in front of the hotel, 15 15-minute walk to Busan Station. I stayed for 5 days, breakfast was good but very little variety.
Response from Property: Hello, sir. This is the city hotel at Busan Station.Thank you for your valuable review.We will always do our best to make it a hotel that can satisfy our customers.Thank you for using our hotel :-)
Guest User
Standard Double Room
Stayed in Jun 2024
Couples
6 review
4.5/5
Great
Posted on Jul 20, 2024
The hotel is very well located. 10 mins walk from the Busan station. It is very close to the Texas street, where you get to see the traditional Korean market. There is a bus stop at your doorstep. The staff was very helpful and spoke fluent English and Japanese!
Response from Property: Hello, this is the Busan Station City Hotel.Thank you for writing your valuable review.We will always do our best to make it a hotel that you can be satisfied with.Thank you for using our hotel :-)
Guest User
Standard Twin Room
Stayed in Dec 2024
Family
1 review
3.7/5
Posted on Jan 13, 2025
Decent location and facilities. Kind staff.
Reasonable price. Can travel most of spots.
Will stay again!
Response from Property: Hello. This is the city hotel at Busan Station.Thank you for your valuable review.We will always do our best to make it a hotel that can satisfy our customers.Thank you for using our hotel :-)
Guest User
Deluxe Double Room
Stayed in Nov 2024
Family
1 review
5.0/5
Outstanding
Posted on Dec 18, 2024
The location is good, just within 5 minutes walk to bus station and metro station Choryang Exit 12. Surrounding with many restaurants and convenience stores. Provides room cleaning service everyday. Staff is helpful to arrange for taxi service (Kakao T) to airport. Will come back again for the next Busan Trip.
Response from Property: Hello. This is the city hotel at Busan Station.Thank you for your valuable review.We will always do our best to make it a hotel that can satisfy our customers.Thank you for using our hotel :-)