Embassy Suites by Hilton San Francisco Airport Waterfront Reviews

Nice hotel but parking fee is huge

We were highly let down by our reservation made through trip.com. The front desk made us wait over an hour due to a payment issue with one of the rooms booked through Trip.com. Upon discovering the problem, we promptly reached out to Trip.com for assistance. The customer service assured us of a callback, but unfortunately, we never received one. Moreover, neither the hotel front desk, preoccupied with other check-ins, nor Trip.com followed up on our case. We called Trip.com's customer service many times and finally got the room key.

Good location

Location is very nice sea View

Very good stay.

Water pressure was terrible. There was not enough seating at breakfast. The shower head was pulled away from the wall. The thermostat was not regulated for the room as it was a central system so at times the room was super hot. When I asked to have it adjusted I was told all they could do was provide a box fan. The location to my business meeting was great and the walking path was awesome.

Nice place to stay

Service poor

The suite is very nice, similar to the photo, can accommodate three people, the sofa bed in the living room is really practical. There is free breakfast in the morning, and two free alcoholic drinks per person from 5-6:30 pm. Please note that early check-in costs $100, and the check-in time is after 16:00 pm. We arrived too early and were very tired, so we chose to check in earlier. Other than that, everything else is good. The hotel is by the sea, the view outside the window is beautiful, and it is nice to take a walk.

Very satisfied with the hotel service! The hotel environment is elegant and the breakfast is rich! I will stay in the hotel next time!

Parking fee is $45 including tax, and the hotel is surrounded by a good environment

Problem with cleaning the room. We stayed 2 days and the cleaning was not done, the towels were not changed. We complained at the reception and we were just told sorry. In short, a little disappointed. Otherwise nice hotel.

The hotel is big and has a good view, but it is old. The breakfast is rich in traditional American breakfast. The swimming pool is heated, which is good. Overall, it is very cost-effective

The hotel is in a safe location with a good environment, a garden and close to the beach.