Tianyi Yu Hotel (Riyue Square Duty Free Shop, Qilou Old Street)

Tianyi Yu Hotel (Riyue Square Duty Free Shop, Qilou Old Street) Reviews

Tianyi Yu Hotel (Riyue Square Duty Free Shop, Qilou Old Street)

18 Nanbao Road, Meilan District, Haikou, Hainan, ChinaView Hotel Details
Tianyi Yu Hotel (Riyue Square Duty Free Shop, Qilou Old Street)
Tianyi Yu Hotel (Riyue Square Duty Free Shop, Qilou Old Street)Tianyi Yu Hotel (Riyue Square Duty Free Shop, Qilou Old Street)Tianyi Yu Hotel (Riyue Square Duty Free Shop, Qilou Old Street)
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Tianyi Yu Hotel (Riyue Square Duty Free Shop, Qilou Old Street) Guest Reviews

4.6/5
Very Good
1226 review
Verified reviews
Location4.6
Amenities4.6
Service4.6
Cleanliness4.6
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All reviews(1226)
Positive reviews(1187)
Reviews with photos/video(314)
Friendly front desk staff(67)
Classy environment(58)
Convenient for shopping(24)
Poor air conditioning(17)
Stayed multiple times(11)
Easy to call taxis(7)
Many dining options(5)
Negative reviews(39)
霜花
Smart Enjoyment Executive Twin Room (Smart Guest Control + Comfortable Sofa Chair + Leisure Round Table + Leisure Chair)
Stayed in May 2024
Family
3 review
4.7/5
Amazing
Posted on Jun 15, 2024
The staff at the hotel are friendly and helpful. Hotel is surrounded by restaurants and there is a supermarket nearby which is very very convenient. On the note of cleanliness, the hotel is generally clean but do ensure that the windows are properly closed as you might let in “unwanted guests” .
Response from Property: Dear guest: Hello! Thank you for your trust in Tianyi Hotel!Thank you for your praise and strong recommendation!Really love in Tianyi hard to leave, Tianyi Rui hotel is your heart in the most beautiful,the most warm home, you also remember to have time to come back to see yo!
blaaacksea
Smart Enjoyment Executive Double Bed Room (Smart Guest Control + Coffee Table + Comfortable Sofa Chair + Leisure Round Table + Leisure Chair)
Stayed in Jul 2024
Couples
5 review
4.5/5
Great
Posted on Nov 6, 2024
I stayed at this hotel many times. I am very satisfied with the hotel service and the hotel staff. Clean, comfortable and cozy rooms. There is a washing machine on the top floor where you can wash all your clothes for free and dry them there as well.
Response from Property: Thank you for your evaluation. It is our greatest honor to receive your recognition, which also gives us great motivation to continuously improve and innovate in our future services. We look forward to your visit again and will serve you wholeheartedly。
Anonymous User
Guestroom (Tatami)
Stayed in Dec 2023
Couples
7 review
4.2/5
Very Good
Posted on Jan 8, 2024
Modern Hotel clear and neat front desk staffs polite and nice, Just outside hotel many foods to eat and within 5 mins walk there is a shopping complex with big supper market. Only a problem that there us no taxi outside hotel and need to walk about 5 mins to wait for taxi.
Response from Property: Thank you very much for your good comments. We are very happy. Your satisfaction and trust is the driving force of our continuous progress, we will continue to provide you with quality services .
Adam
Enjoyment Cozy Tatami (Japanese-style Coffee Table)
Stayed in Apr 2024
Family
10 review
4.7/5
Amazing
Posted on May 7, 2024
Good value for the price In downtown area with plenty of restaurants within walking distance. Staffs are super friendly and helpful. Will stay at this place again when returned to Haiku.
Response from Property: Dear guest: Hello! The stream flows slowly and time is soft. Thank you for your support. We will continue to provide excellent quality and more perfect service as always. Thank you for your support and love. We look forward to your visit again. Tianyi Rui Hotel (Qilou Old Street Sun Moon Plaza Duty Free Store) wishes you a happy day!
Guest User
Delight City-View Twin Room (Smart Guest Control + Comfortable Sofa Chair + Leisure Round Table + Leisure Chair)
Stayed in Nov 2023
Couples
1 review
5.0/5
Outstanding
Posted on Dec 18, 2023
Hotel service is very good , very warm , service attitude is particularly good , health is very clean , close to the scenic area , access is very convenient , the overall is very comfortable .
Response from Property: 尊敬的客官，您好！天藝睿酒店因為有了您的陪伴才美麗，因為有了您的支持而精彩，在奔波中又勞累的日子裏，我們給您安排了入住客房體驗，同時也得到您的五星好評的認可和鼓勵，感謝與期待和您的再次相遇
Guest User
Stayed in Oct 2023
Couples
2 review
4.7/5
Amazing
Posted on Jan 9, 2024
Cozy place to stay. Very near can walk to Wushan night market. Short distance to clothing wholesale market public bus no. 42 and 96 opposite hotel. Hotel reception very good service and friendly. Definitely come back again next time to Hangzhou.
Response from Property: Dear customers, your satisfaction and praise is our greatest pursuit and motivation. We sincerely appreciate your trust and support, and we will continue to work hard to provide you with better service.
Siaw Ching
Smart Enjoyment Executive Twin Room (Smart Guest Control + Comfortable Sofa Chair + Leisure Round Table + Leisure Chair)
Stayed in Oct 2023
Family
4 review
5.0/5
Outstanding
Posted on Nov 13, 2023
Great location and this hotel are equipped with some AI control panel for it's air-cond and lighting system. Too bad one needs to pronounce Mandarin correctly to ensure its functionality.
Response from Property: Thank you for your review. It is our greatest honor to receive your recognition. It also gives us great motivation to continue to improve and innovate in our future services. We look forward to your visit again. We will serve you wholeheartedly.
Guest User
Enjoyment Cozy Tatami (Japanese-style Coffee Table)
Stayed in Mar 2024
Solo travelers
6 review
5.0/5
Outstanding
Posted on Apr 11, 2024
like the AI voice remote control
Response from Property: Thank you for your evaluation. It is our greatest honor to receive your recognition, and it also gives us great motivation to continuously improve and innovate in our future services. We look forward to your visit again and will be happy to serve you
Guest User
Stayed in Nov 2022
Solo travelers
22 review
5.0/5
Outstanding
Posted on Jan 24, 2023
Great service, they are very helpful.
Response from Property: Dear guests: Hello! Thank you for choosing Haikou Tianyirui Hotel and sharing your stay experience with us. I'm glad that you have had a wonderful holiday in the hotel. Your comments are the best affirmation and inspiration for our service. We still have many preferential activities. Please continue to pay attention to us and welcome you again!
Guest User
Delight City-View Twin Room (Smart Guest Control + Comfortable Sofa Chair + Leisure Round Table + Leisure Chair)
Stayed in Jan 2024
Family
1 review
5.0/5
Outstanding
Posted on Mar 22, 2024
Great
Response from Property: 親愛的客官，您好！一眨眼，一刷新，我的眼裡充滿了小星星，看到您的五星點評非常開心，因為我們得到了您的表揚和誇讚，證明我們的付出和努力得到了您的肯定，我們們將會繼續努力的，期待小主的再次光臨
Guest User
Smart Enjoyment Executive Double Bed Room (Smart Guest Control + Coffee Table + Comfortable Sofa Chair + Leisure Round Table + Leisure Chair)
Stayed in Apr 2024
Travel with friends
1 review
1.0/5
Posted on May 20, 2024
The hotel's security guard was really stupid. He couldn't find the license plate of the car in front of him after scanning for a long time. He didn't know how to use the remote control to open the door for him, nor did he know how to command him to reverse. He forced me to reverse to the side of the road. I left such a big space in front of me, but the security guard didn't know how to command. He just asked me to reverse. I said I would be photographed immediately if I reversed, but he insisted that no, no. In the end, I was photographed just because the security guard asked me to reverse. The hotel is okay. This bad review is only for this security guard.
Original TextTranslated by Google
Response from Property: Dear user, we are very sorry for bringing you an unpleasant experience. We have received your feedback and carefully reviewed your evaluation. We admit that there were deficiencies in the service process and express our sincere apologies to you.
Guest User
Delight City-View Twin Room (Smart Guest Control + Comfortable Sofa Chair + Leisure Round Table + Leisure Chair)
Stayed in Apr 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on May 18, 2024
The hotel service attitude is very good, the room is clean and tidy, dry and wet are separated, there is a laundry room on the 9th floor, the facilities and equipment are complete, the decoration of the lobby on the first floor is very high-end, not bad
Original TextTranslated by Google
Response from Property: 親愛的客官，您好！一眨眼，一刷新，我的眼裡充滿了小星星，看到您的五星點評非常開心，因為我們得到了您的表揚和誇讚，證明我們的付出和努力得到了您的肯定，我們們將會繼續努力的，期待小主的再次光臨
Guest User
Delight City-View Twin Room (Smart Guest Control + Comfortable Sofa Chair + Leisure Round Table + Leisure Chair)
Stayed in Mar 2024
Couples
1 review
5.0/5
Outstanding
Posted on Apr 14, 2024
The hotel has complete facilities and equipment, excellent service, beyond expectations, elegant environment, good sound insulation, convenient location, close to the city center, convenient to go anywhere, reasonable price, good check-out service attitude, clean and hygienic room, moderate price, good lighting, good service attitude, worth staying
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your love and recognition of Tianyirui Hotel. Tianyirui Hotel has been working hard to create a comfortable and warm experience for travelers, and we hope that we can add joy and touch to your holiday. The hotel looks forward to your stay again!
Anonymous User
Delight City-View Twin Room (Smart Guest Control + Comfortable Sofa Chair + Leisure Round Table + Leisure Chair)
Stayed in Mar 2024
Other
3 review
5.0/5
Outstanding
Posted on Apr 14, 2024
The hotel has a good service attitude, a beautiful environment, and is refreshing. The rooms are clean and tidy, and the hotel also has free parking. The hotel is in a good location, close to the duty-free shop and Qilou Old Street. It takes about 10 minutes to get there by taxi. There are many foods around the hotel, and the prices are cheap and affordable. If I come to Haikou again next time, I will choose this hotel
Original TextTranslated by Google
Response from Property: Dear guest, thank you for your love and recognition of Tianyirui Hotel. Tianyirui Hotel has been working hard to create a comfortable and warm experience for travelers, and we hope that we can add joy and touch to your holiday. The hotel looks forward to your stay again!
chel99
Delight City-View Twin Room (Smart Guest Control + Comfortable Sofa Chair + Leisure Round Table + Leisure Chair)
Stayed in Feb 2024
Solo travelers
5 review
5.0/5
Outstanding
Posted on Mar 31, 2024
Facilities: There are three separate facilities for washing hands, toilets and showers, but clothes can only be placed outside during the shower, which would be a bit embarrassing for two people. Smart settings, sensor lights, sleep mode are useful. The 9th floor laundry room is equipped with a washer and dryer. Hygiene: The room is generally clean. Environment: The location is quiet in the middle of the hustle and bustle. There is a farmer's market nearby. There is a large supermarket in Pearl Plaza with seafood processing, which is very convenient. Improvement points: 1. No conditioner, 2. The room door does not have a slow control, and the sound of closing the door when going out is loud.
Original TextTranslated by Google
Response from Property: Thank you for your discernment in choosing our home among many hotels. Thank you for your love. We hope that our considerate check-in service will make you feel the warmth of home, complete supporting facilities, and warm accommodation environment. We hope you will have great value. Enjoy! I hope you can like our home as always, and I also hope that the store will be a beautiful scenery on your journey. Tianyi·Rui Hotel (Qilou Old Street Riyue Plaza Duty Free Shop) looks forward to sparking with you again