Citadines Sainte-Catherine Brussels - Europe Reviews

Location is within walking distance to city. But the service attitude at the reception was bad. So terrible that I cannot believe this is Citadines standard. Both staff treated us like we owed them a living, don't even bother to smile or greet guests. Left us hanging around without bothering to help for more than 1hour! Luggages, please carry by yourself, even to wheel it to their holding room..absolutely no service. Worst than hostels. Citadine management, I hope u are reading this.

We stayed in an apartment for 4 people for 2 days. The room is not big but functional for 4 people. We didn’t use small kitchen area as there wasn’t enough space if we opened the sofa bed. Overall the room is clean, but a bit old for the furnitures and facilities. The toilet is a bit small too. But it’s in a good location, walkable distance to everywhere e.g. just 12min walk to the Grand-Place.

Rude reception, room was not clean, informed but reception just ignore. So disappointed

The location is great! You have a square in front which has many restaurants and bars. It’s near the central station and minutes walk to the city center. The room was big enough. The downside is that, we could’t find the AC. They only have electric fan.

the location of the hotel is convenient as there are shops nearby but the hotel is not equipped with air conditioner , they just provided with a electrical fan.

Best hotel i ever stayed in Brussels. Near to attractive places. Good deal for family!

Good atmosphere in hotel, too expencive breakfast ( 17eu/person), but nearby are two stores,so 4 member family can eat all various breakfast for 10-15eu (in apartmant with kitchen) instead 68eu.

Superb location with great connectivity to public transport. Rooms are clean with a practical kitchen. Free tea, coffee and water. Helpful staff. If only the room had a balcony - it would have been perfect. I happily recommend !!

nice and normal

Really enjoyed our stay here. Had a studio apartment with everything you could need. Beside the metro and a close walk to grand place. Would highly recommend

Good location near metro Sainte Catherine near shopping centre 500M from Grand Place have free coffee & tea side at lobby

Good Stay.

The room condition is unlike other Citadines that I have stayed before as it is definitely much worn out than it looked on website hotel photo. Worst of all there is no air-conditioner in the room and many stayed out at the courtyard located center of the hotel during hot summer nights. We could hear noises from people gathering outside the courtyard even at 12 midnight since we have to leave window open to keep cool. The only phone in the room was broken and my wife was rudely treated by an unfriendly staff, an African Belgian Male in his 30s (Front desk on duty on 16Aug from 11am to 12noon) for not picking up the checkout reminder call from a broken phone. He pounded at the room door and ordered my wife to vacate the room in 5 minutes time and threatened for late checkout charges if failed to comply. My wife was turned down in a hostile manner by him when she pleaded for extra 15minutes as we are in the midst of packing up already. At the end we have to leave the room panically. This was the worst experience with my many Citadines stays both hospitality and amenities. And will sure have to checkout and survey closely before booking any Citadines since they are not all the same standard. We have taken photo on all hotels that we have stayed for this trip but this is the only one that we did not want to take any photo of the room as this is definitely not the one that we would want to remember.

Very good place. Free coffee and tea