Ulitsa Chkalova 7, Brest, Brest Region, 224005, BelarusView Hotel Details
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Hermitage Hotel Guest Reviews
4.6/5
Great
38 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.6
Service4.5
Cleanliness4.6
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All reviews(38)
Positive reviews(31)
Reviews with photos/video(6)
Negative reviews(4)
Guest User
Standard Double or Twin Room, 1 Bedroom
Stayed in Jun 2023
Couples
2 review
5.0/5
Outstanding
Posted on Aug 7, 2023
A very beautiful hotel, good price and nice Buffet breakfast in the morning. Very close to a very nice park.
Response from Property: Thank you very much for the nice review about our hotel!Tatiana Prokopenkova - Deputy Hotel Manager
Guest User
Standard Double or Twin Room, 1 Bedroom
Stayed in Mar 2023
Couples
11 review
5.0/5
Outstanding
Posted on Jun 24, 2023
The service staff patiently provided help, and the hotel's internal facilities were exquisite and clean.The room is spacious and comfortable.
Emre
Stayed in Jul 2022
Business travelers
4 review
5.0/5
Outstanding
Posted on Sep 16, 2022
Good place and good staff
Александра Курагина
Standard Double or Twin Room, 1 Bedroom
Stayed in Jul 2024
Couples
3 review
5.0/5
Outstanding
Posted on Aug 11, 2024
I liked the hotel - cozy interior, clean room, polite staff, delicious, high-quality, varied breakfast, you can leave your suitcase for storage.
One of the wishes - to add a large shower device to the shower in addition to the existing small shower head.
Original TextTranslated by Google
Response from Property: Thank you very much for your wonderful review! We are glad to hear that you liked our cozy interior, cleanliness and service in our hotel. It is also nice to know that our breakfast was tasty and varied, and the possibility to leave your suitcase was useful for you. We appreciate your suggestions for improving the showers. The comfort of our guests is our priority, and your opinion will help us in further development. We will definitely consider adding showers to make your stay even more enjoyable.
We will be glad to welcome you again in our hotel and make your stay even more comfortable and unforgettable. If you have any additional wishes or suggestions, please let us know. We wish you safe and joyful travels!
Sincerely, Tatyana Prokopenkova - Deputy Hotel Manager
||Moon.
Standard Double or Twin Room, 1 Bedroom
Stayed in May 2024
Couples
2 review
3.0/5
Posted on Jul 25, 2024
Facilities: OK
Hygiene: Very good
Environment: Very good
Service: Disposable slippers are also charged
Original TextTranslated by Google
Response from Property: Good afternoon. Thank you for your feedback! We have taken your request into consideration and added slippers to the standard room package. Come visit us again - we are happy to see you in Brest!
The Hermitage Hotel Team
Guest User
Superior Twin/Double
Stayed in Aug 2023
Solo travelers
75 review
4.7/5
Amazing
Posted on Oct 15, 2023
The price of this hotel is very expensive in the local area, because it is located in a quiet environment in the city, not in or near any scenic spots.
But from windows, beds to faucet switches, the quality is very good, I believe it can be very durable. The hotel is positioned as a high-quality old-school type.
The restaurant on the first floor is good, with a buffet breakfast, although simple but of good quality. I had dinner once, and it was not expensive.
Its espresso is delicious.
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6/11
Response from Property: Dear guest, Thank you for your wonderful review! We are glad that you enjoyed your stay in our hotel.
Rick-chang
Superior Twin/Double
Stayed in Jul 2023
Business travelers
19 review
5.0/5
Outstanding
Posted on Sep 2, 2023
The service is very good, the room is very old, quiet, and the environment is good. The breakfast is good
Original TextTranslated by Google
Response from Property: Thank you for your feedback
Igor
Junior Suite
Stayed in Aug 2024
Business travelers
5 review
5.0/5
Outstanding
Posted on Oct 1, 2024
Everything is very good. I liked everything.
Original TextTranslated by Google
Response from Property: Dear Igor, thank you very much for choosing our hotel for your stay in Brest, and for your high assessment of our work! We are very glad that you liked our hotel. We hope that you will have a reason to come to us again.
Best wishes, Tatyana Prokopenkova - Deputy Hotel Manager
Guest User
Standard Double or Twin Room, 1 Bedroom
Stayed in Jun 2023
Solo travelers
2 review
5.0/5
Outstanding
Posted on Jul 25, 2023
Every time I come to Brest, I will choose this hotel, excellent service and beautiful environment
Original TextTranslated by Google
Guest User
Standard Double or Twin Room, 1 Bedroom
Stayed in Jul 2024
Couples
2 review
5.0/5
Outstanding
Posted on Aug 29, 2024
Everything is fine
Original TextTranslated by Google
Response from Property: Good day! Thank you for such a high assessment of our work! This is the best motivator in our work. We hope to see you again among our guests!
Best wishes, Tatyana Prokopenkova - Deputy Hotel Manager.
Guest User
Standard Double or Twin Room, 1 Bedroom
Stayed in Jan 2024
Couples
1 review
3.0/5
Posted on Apr 19, 2024
Normal is also acceptable
Original TextTranslated by Google
Response from Property: 感謝您選擇我們並提供反饋!
DavidLvov
Standard Room
Stayed in Jun 2022
Business travelers
73 review
5.0/5
Outstanding
Posted on Jul 4, 2022
This hotel is located in the city center, close to the train station and the central street. It is one of the better hotels in Brest!
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Oksana P
Stayed in Jan 2024
Family
4.0/5
Very Good
Posted on Feb 14, 2024
We spent several days in this wonderful hotel. We have the impression that we are the most dear and long-awaited guests of the hotel. Very friendly staff, always friendly, ready to help us with everything. I was impressed by the overall cleanliness. Room cleaning is top notch. Every day they not only removed the garbage, but also vacuumed, washed the bathroom floor, and replenished the supplies of soap and water. The bed was changed every other day, and the bed was made daily according to our standard. Towels were changed daily. I would say the breakfasts are exquisite. There was fish and cold cuts, an assortment of cheeses, porridge, omelettes, sausages, kebabs, cottage cheese, yogurt, cheesecakes, pancakes, pastries, juices, and fruits. It seems like the buffet isn't rich, but we never left hungry. The waiters always removed used dishes and ensured that there were dishes on hand. We had lunch at the hotel restaurant once and liked it too. The dishes are delicious, excellent presentation. Thanks again to the chef and waiters. The weather was rainy, but we were saved by the umbrellas provided by the hotel. The location is convenient, you can walk to the main attractions. I didn’t give 5 due to the fact that there was no tea station in the room, perhaps you had to ask for it, but usually in 4-star hotels it is by default, and there was also a missing ironing board, there was probably an ironing room somewhere, but definitely not on our floor. We didn’t ask; we did without an iron. I will definitely return to this hotel and recommend it to my friends
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Response from Property: Добрый день, Оксана! Большое спасибо за такой замечательный развернутый отзыв о нашем отеле! Мы очень рады, что Вам у нас понравилось. Будем надеяться, что у Вас получится приехать к нам вновь! По поводу чайников, они, действительно, не входят у нас в комплектацию стандартных номеров и предоставляются по запросу гостей комплементарно. Можно сразу запросить чайный набор при бронировании номера. Гладильная доска и утюг также предоставляются по запросу в номер любой категории. Либо можно воспользоваться дополнительной услугой глажки одежды. Пожалуйста, в следующий раз обязательно обращайтесь к нашим сотрудникам по любым вопросам, они будут рады Вам помочь!
Guest User
Stayed in May 2023
Couples
5.0/5
Outstanding
Posted on Jun 1, 2023
Nice and romantic hotel in the heart of the city. The design of the building and the area plunges you into the beginning of the 20th century. Recommended to visit as a couple, enjoy one of the best restaurants in town, walk the streets around and have a glass of prosecco in the English style bar downstairs.
Original TextTranslated by Google
Response from Property: Good afternoon Thank you for your wonderful review. We are very glad that you had a pleasant time in our hotel and city. We will always be glad to see you again!
Y8395XR_
Stayed in Aug 2023
Solo travelers
1.0/5
Posted on Sep 23, 2023
The most separated double bed I have ever seen consists of 2 connected single beds with 2 mattresses. Their phrase “no one has complained yet” stuck in my heart. We solved the issue with 3 mattress covers, but this is still not the feeling that I wanted for 8600. Sleeping is uncomfortable. No slippers. Tea set - ask, water - ask, mattresses - ask. The towels are very small. What did they write about the music - on the third floor you can hear it very well, plus there is a big hole under the front door, there is no soundproofing here. There is no way to heat the room. The switchboard hums in the closet. The only positive thing is the interior of the hotel. At least sleep in the corridor.
Original TextTranslated by Google
Response from Property: Уважаемая Юлия Александровна, искренне жаль, что наш отель не оправдал Ваши ожидания о комфортном отдыхе. Мы на самом деле очень стараемся, чтобы нашим гостям было у нас удобно и уютно, чтобы гости к нам возвращались вновь и вновь. Раздвижные кровати в отелях - особенно с небольшим номерным фондом как у нас - это обычная практика для отелей и позволяет подстраиваться под запросы наших гостей. Наматрасник обычно решает вопрос с комфортным сном и наши гости, действительно, очень редко в своих комментариях пишут об этом. Чайные наборы и тапочки в комплектацию стандартных номеров не включены, но предоставляются по запросу гостей. А вот бутелированная вода во всех номерах стоит из расчета по бутылке на человека и ежедневно пополняется по мере использования. Отопление в отеле включается, когда ночные температуры опускающийся ниже 10 градусов по Цельсию, т.е существенно раньше, нежели его включают в городе. Прочим гостям могло бы быть не комфортно, жарко и душно, если бы мы слишком рано начали отопительный сезон. От своего лица еще раз выражаю сожаление о том, что пребывание в нашем отеле не соответсвовало Вашим ожиданиям.