Stand 2, Black Rhino Game Reserve, Pilanesberg National Park, Bojanala, North West, 7130, South AfricaView Hotel Details
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Lush Private Game Lodge Guest Reviews
4.9/5
Outstanding
56 review
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Location4.9
Amenities4.9
Service4.9
Cleanliness4.9
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Positive reviews(40)
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puddles
Stayed in Oct 2024
Couples
5.0/5
Outstanding
Posted on Nov 14, 2024
I've been home from this trip for almost a month now and it's taken me that long to put my thoughts together to try to describe the experience. We had been looking for a place to go to celebrate my 50th birthday and this was the first Safari Lodge that my husband sent me. I was sold from the first look and wouldn't even consider another property. While I am sure there are many beautiful places in this part of South Africa, I can confidently say there is no way any of them could compare to the experience we had here. This is a LONG review - I have a lot to say about this place. From the communication with the hotel prior to the trip through to me crying because we had to leave and everything between, Lush was more than we could have hoped for. We have travelled extensively and stayed in some nice places, but nothing even comes close to what the Lush Team has created. It is truly magical. We were fortunate to spend 7 nights here in the newest Superior Deluxe Suite (#8). While most people that we met spent 2 or 3 nights before moving on to somewhere else, we were very happy with our decision to stay put. You do 2 game drives a day, so for us that meant 16 game drives, but we loved them so much we only skipped one afternoon drive and we did it only so we could have more down time to enjoy our incredible room. You are paired with one ranger for the duration of your stay but we happened to arrive as our first ranger Avi was about to begin her week off, so we had our first two drives with her and the rest with Hannes. Both of them were absolutely wonderful, as were the other two Rangers that we met at Lush (Sean and Cole). Whoever you get will be knowledgeable, enthusiastic and will mix a fabulous cocktail. We were lucky to have Hannes all to ourselves for one evening and one morning game drive. He knew I was a bird fanatic and, bless his heart, he went out of his way to make sure I saw every bird there was to see. If he didn't know what kind of bird it was, he tried to figure it out for me. Even on days when we had others in our Jeep, he made sure to take the time to point the birds out for me and I loved every minute of it. Hannes was an absolute GEM and I am so thankful we got to spend so much time with him. He made our trip unforgettable. Of course there is a lot more to see than birds and we saw pretty much everything on our list. We saw the Big 5 all in one drive, but this is not the norm so it does help if you are staying more than one or two nights if you have a big list of "Must See" animals. (the Buffalo are apparently tough to find!) The evening drives are on the Black Rhino Game Reserve and the Morning drives are in the Pilanesberg National Park. It is completely open for animals to roam between the two, and what you can find in the National Park, you can also find in the Game Reserve. This was our first safari experience, but from what I am told there is a greater concentration of animals here with ama
6/35
Response from Property: Dear Jennifer and Marc, thank you so much for your detailed and heartfelt feedback, and your very kind words. It was an absolute pleasure to have you stay with us, and we are so thrilled to hear you enjoyed your time with us so much! We look forward to hopefully hosting you many more times in the future. Warmest regards, the Lush Team.
Kristin S
Stayed in May 2024
Family
5.0/5
Outstanding
Posted on Jun 17, 2024
After visiting the Lush Game Lodge in May 2024, I can’t stop thinking about the AMAZING experience they provided. From the moment you arrive and are welcomed home you are treated like royalty- nothing is too much trouble. Hannes was our fantastic ranger. He made us feel so special filling us with knowledge as well as yummy food and drinks. Hannes helped us enjoy the best sightings twice a day not only the obvious animals, but the sometimes elusive tiny creatures and birds too. I was gushing after each trip into the park. It was magical and I couldn’t have asked for more (even the trucks are FABULOUS)! The attention to detail at the lodge is second to none. We stayed in both a suite and a deluxe suite due to availability. I can say both are wonderful with lovely special touches such as throw blankets, scented candles and bath salts. The food is next level yummy served by a wonderful kind staff. I recall service from Bindi and Rodney (apologies if I’ve spelled your name wrong) because they both conveyed such a lovely attitude. Lastly, Dalmein certainly sets the tone at the Lodge welcoming, helpful and kind. I can’t say enough good things…. In fact, I’m planning my return next year! Loved it!
6/14
Response from Property: Thank you so much for your lovely review, we are so glad that you had such an amazing time with us and plan to return! We cannot wait to welcome you back, and we appreciate your support and lovely feedback.
Matodzitours
Stayed in Jun 2024
Business travelers
5.0/5
Outstanding
Posted on Jul 2, 2024
We picked up the two gentle man from Or Tambo airport and it took us about 2:45 minutes driver . Oh the weather for the day was fantastic clear sky . When arrived we were received by 3 beautiful staff member lady that we very nice to us . We did all the admin work sitting nicely at the same time served with ice cold soft drink that soften all the tiredness from the long trip . The luggages were already taken to our chalet and when we get there the luggages was in order . The Beaty of the chalet is just close to nothing , it gives such a lovely view of the park . The early morning game drive was fantastic, we all enjoyed our time there , Thank u so so much Lush private game lodge for your hospitality, much appreciated.
Response from Property: Thank you so much for your lovely feedback and review! It was our pleasure to have you stay with us, and share our beautiful lodge with you. We appreciate you taking the time to share your experience, and we hope to see you again in the future!
Mert W
Stayed in May 2024
Family
5.0/5
Outstanding
Posted on Jun 27, 2024
We (8 people in our group from the United States and Canada) had the absolute pleasure of staying at Lush Private Lodge for 5 nights in March. Everything about our trip was top-notch. If we could give it more than five stars we would. We had two suites and two regular rooms. Our suite was gorgeous. Everything you could possibly need and then some, was provided. My favorite things -- the outdoor shower was heavenly and the bedside tea at night was such a lovely touch. The food was abundant and amazing! We had two people in our party with dietary restrictions and the staff went above and beyond to cater to these restrictions. We loved how we were seated in different areas of the resort for our evening meals. We celebrated my birthday while we were there and they made me a delicious cake and sang happy birthday. The wine tasting and BBQ were also favorites of our group. We were with Ranger Cole the entire time. He was extremely knowledgeable, funny and charismatic. Every time we returned to the the lodge after we were out with Cole, staff were always there greeting us with waves, smiles, a cool washcloth and a cold drink. We were able to enjoy the spa amenities and left completed relaxed and refreshed. We would definitely return to Lush and hope to again one day. It was definitely a trip of a lifetime and one we will never forget. Thank you!! The Whiteford and Kelly/Hanly Families
6/7
Response from Property: Dear Whiteford and Kelly, and Hanley Families, thank you so much for your lovely review of your stay at Lush. We truly appreciate your heartfelt feedback and compliments. It was our absolute pleasure to host you, and we certainly do hope to see you again one day!
SashaSimitopoulos
Stayed in May 2024
Family
5.0/5
Outstanding
Posted on Jun 17, 2024
Lush has ruined all other game lodges for us … we now can’t go anywhere else we were running late and Dalmein was so kind on the phone and called us down- they waited for us so we could do the game drive . ROOMS- better than any place we have ever stayed! The room was beautiful FOOD- game drive snacks are the best , drink flowing, breakfast was amazing, lunch so clever - just platters of yummy food , dinner great. Just high tea could be worked on. GAME DRIVES- Sean was great - answered our many questions , laughed at all our silly jokes and showed us the most amount of animals I have ever seen! Cheetah, lions, hippo, elephant, giraffe, kudu, rhino … and more . He gave us hot water bottles , fresh water in our water bottles and lots of blankets etc SERVICE - amazing , genuinely friendly and kind staff They helped us celebrate my birthday and Father’s Day in style ! You won’t regret staying at Lush. 3 nights is a perfect stay!
Response from Property: Dear Simitopolous family, thank you so much for your wonderful, heartfelt feedback. We are absolutely thrilled that you enjoyed your stay so much, and we look forward to seeing you again next year!
Guest User
Stayed in Feb 2024
Couples
5.0/5
Outstanding
Posted on Mar 22, 2024
In short, this is a great lodge which brings luxury to the bush, we had an amazing time and would reccomend lush highly. When we booked, even having done much research we went in with some unanswered questions. In some ways it was nice to have these are surprises and honestly the whole experience was fantastic. So it might you may want to consider not reading further to leave some surprises for when you arrive. Some of the questions we had before arriving were: What is the situation with food/dinning? We were quite concerned about the food situation we are somewhat picky eaters and we were also not keen on the idea of communal dinning. So the meals went like this, breakfast in the morning after the morning game drive around 10-11am, this consisted of a buffet style continental breakfast, a relatively small range but all very high quality, they had croissants that were amazing, a toast station, fresh bread with some cheeses and cold meats along with fruit and a section with yogurt and granola mixes. They also offer a cooked breakfast option of eggs, cooked meats and french toast. Top tip, if you like crispy bacon make sure you ask for it to be cooked crispy. In terms of seating you will find the tables all laid out when you arrive for breakfast and you can take your pick, this is not communal but given it is fresh from a game drive we often found ourselves chatting to those sat around us about what we each saw that morning. This was served in the main lodge area, near the bar. The next meal was lunch which was served from 1:30pm daily this was not what we were expecting, so all but one of the days during our 6 day stay this was served in the main lodge area, the other being on top of the wine cellar which was a beautiful location, similar to breakfast we would arrive and the tables pre-laid out and we got to choose where we sat. The lunch service was odd, we would be able to order drinks from the waiter but once our food was ready they would literally bring out a small platter of food to the table, this was a total surprise each day and we didn’t know what we were having until it was presented on the table. All of the lunch meals were beautifully presented and the variety was really good, most of the meals consisted of 2 proteins and 2 sides/salads. The lunch food was all delicious, we were particularly impressed with a lamb tagine presented in an edible bowl which was amazing. Given we are picky eaters we sometimes mentioned to the wait staff beforehand about some of the foods were don’t like, on one occasion they said the food all contained things we didn’t like so offered to throw us something “basic” together instead, we said that would be fine and we were so impressed by what came out, it certainly wasn’t what we would consider basic! Lunch was an odd one for us, it was probably some of the tastiest food we had during our stay but the delivery format meant there was a certain amount of stress that came with it, I’m sure if we didn’t e
6/22
Response from Property: Thank you so much for your detailed feedback, Jay! We appreciate every point you have mentioned, and for sharing this with us. We truly hope to see you again in the future, it would be our pleasure to host you once again!
Ash H
Stayed in Oct 2024
Couples
5.0/5
Outstanding
Posted on Nov 21, 2024
Possibly the best holiday experience we’ve ever had together in 30 years. The location, the sunsets (& rainbows), the quality of the accommodation, the staff (& game ranger Hannes in particular), service, attention to detail, food, oh.. and the animals…wow!
Response from Property: Thank you so much for your lovely and heartfelt review! We feel truly blessed and honoured to have hosted you at Lush. Welcome to the family, and we hope to see you again in the future!
Oliver J
Stayed in Sep 2024
Couples
5.0/5
Outstanding
Posted on Oct 17, 2024
We could not recommend Lush Lodge enough. My partner and I only stayed for 2 nights, which was not enough! We could not fault our time there. The game drives were amazing, staff were fantasic, food was delicious, and lodge was most certainly, lush!
Response from Property: Thank you so much for your wonderful feedback! We are thrilled to hear that you enjoyed your stay with us, and we hope to see you soon again!
351ishmaelm
Stayed in Aug 2024
Family
4.0/5
Very Good
Posted on Sep 26, 2024
Our stay at Lush was very pleasant, from the welcome, the facilities, the game drives, the dining experience and the staff. It is a magnificent lodge in all respects. Our ranger, Avi was fantastic. A special mention has to be made of Dalmane, Phindi, Taolo, Pule, Clinton, Rodney, Kea (+ her colleague in the spa, whose name I forgot sadly) and Gloria; they were very attentive and professional in everything they did for us. The bar staff were all amazing too. For a luxurious 5-star lodge like Lush, we felt not enough attention to detail was given in some instances. For example, I reported a Nespresso machine in my room (room 2) that was not working and nothing was done about it. At one point our 4 girls were sharing a suite yet only one shower cap was provided for all of them. When we upgraded to the deluxe suite there were no slippers for us in the suite. On more than one occasion the bar ran out of items on their menu - strawberry for the daiquiri, and fresh mint for the mojito. On one of the dinners, a special wine was offered and recommended to us without any mention that it was not on the “inclusive” list of beverages….We didn’t mind paying for it at checkout, but I was put off by the underhanded manner in which it was offered. My wife and asked for ice cream as an alternative for the dessert on the set menu and there wasn’t any available. Their maintenance staff drove their van in front of our suite (which had an outdoor shower and bath) one afternoon, and no one had checked with us or given prior warning ……we could have been showering outside!! One of the staff assigned to our table, I felt , lacked a sense of good professional etiquette. In the guise of being attentive, he became intrusive and overbearing (I am not sure if it was intentional or not). He had a patronizing approach that made us feel like he thought we had never been to an establishment of this type before. He spent an inordinate amount of time at our table unnecessarily explaining, in detail, things no one asked him to explain, e.g. how to identify items on the menu, what an omelette is and what a poached egg is…….(my sister-in-law still got served scrambled egg with bacon after ordering an omelette with no pork products, and he dared insist it was what she ordered). We were asked to repeat our breakfast orders more than once (and raise our hands so he could count how many coffees and/or hot chocolates we wanted) as he got himself frazzled by his own unsolicited explanatory monologues. I want to believe he is a good person with a lot of potential, but he needs some serious guidance. There is a very fine line between being attentive and being intrusive/overbearing; he needs to learn to recognize that difference. Guests need to be given space to enjoy their meals and their own company in peace without an obtrusive waiter hovering over them. In spite of the glitches mentioned, we had a wonderful time at Lush.
Response from Property: Dear Peggy, We truly appreciate you taking the time to review us, thank you so much. We are truly sorry that you experienced a lack of service and provision during your stay, as this is not the standard that we strive for. Some of our team members let us down, and this has been addressed directly with the relevant members of staff. We sincerely hope that this has not impacted the rest of your experience at the lodge, and we hope that you were able to enjoy your stay regardless. Thank you for choosing Lush for your getaway and special celebration, we truly appreciate your support and patronage! Once again, our sincere apologies for the issues during your stay.
charleneo333
Stayed in Aug 2024
Couples
5.0/5
Outstanding
Posted on Sep 22, 2024
Staying at Lush Lodge was like being part of a dream. From the welcome we received to the absolutely stunning decor, to the once in a lifetime safari experiences…this lodge gave us memories that will last a lifetime. The staff couldn’t have done enough for us - special mention to Andrew, Taolo and Rodney whose customer service went above and beyond. The food each day was so delicious - I loved that there was no menu for lunch as it encouraged us to try so many authentic dishes and nothing disappointed. Chef’s kiss! Ruan was our driver for our safari trips and again, we couldn’t have wished for better. His knowledge, his dedication to finding animals to show us as well as his hospitality all contributed to making this a phenomenal trip for us! If you are going to Johannesburg for safari, then you HAVE to stay at Lush Lodge, no questions asked!! We have told everyone we know about this place and will continue to do so until we get a chance to come back ourselves. Thank you for making our trip something we will never, ever forget!
Response from Property: Dear Charlene, thank you so much for your wonderful feedback! We truly appreciate your kind words, and we hope to see you and your friends and family in the near future!
Guest User
Stayed in Jun 2024
Other
5.0/5
Outstanding
Posted on Jul 20, 2024
Wow, I've been trying to write this review for a few days now because I can't fully express just how extraordinary Lush Private Lodges is and how much we enjoyed our stay. Upon arrival, we were warmly greeted by the friendly team and shown to the most stunning room ever. The bed is so spacious you'll definitely lose each other in the night! The room was immaculately clean, and every time we stepped out, the housekeepers were there tidying up. They even left us charming little notes and cups of tea each night. The food was fantastic; we thoroughly enjoyed both breakfasts and lunches. One evening, we celebrated my partner’s birthday with a private dinner on our balcony, complete with a birthday cake as requested prior to arrival. Compliments to the chef and thanks to everyone who made the evening unforgettable. A huge thank you to Avi, our incredible guide. Avi was exceptionally knowledgeable about both wildlife and plants. We were fortunate enough to see the Big 5 and so many other animals. Avi even had us spitting impala poo, making toothbrushes from plants, and chewing on numbing leaves. The hot water bottles and ponchos were lifesavers on those chilly mornings. The snacks and gins were beautifully presented, and we felt truly special throughout the trip. We can't wait to return to Lush; we've already started making plans for 2025!
V8885EDpaulos
Stayed in Apr 2024
Couples
5.0/5
Outstanding
Posted on May 21, 2024
Perfect place to go on a safari. On the other hand, the Lodge provides a magnificent environment for the person. Spacious room, excellent bed, private pool, in short, all the luxury you deserve. Perfect restaurant, which offers very tasty food. The bar is also very good. An excellent massage is also available to everyone. All this comfort with an excellent team of staff, very helpful and polite.
Response from Property: Thank you so much for your lovely feedback! We are so pleased you enjoyed your stay, and we hope to see you again in the future.
elinorb89
Stayed in Apr 2024
Couples
5.0/5
Outstanding
Posted on May 12, 2024
Beyond amazing. Thank you to the Lush team fir going above and Beyond. The staff go over and above, smile and make us feel at home, no request is an impossible request. Food is amazing. Room is so comfortable and has all u need to feel in paradise.
Response from Property: Dear Elinor, thank you so much for your lovely review and feedback. We truly appreciate it, and hope that we will see you at Lush again in the future!
Kagiso R
Stayed in Mar 2024
Couples
5.0/5
Outstanding
Posted on Apr 23, 2024
Honestly the best service in SA, thank you Andrew, Sean and all the staff for making our stay amazing. We definitely will be back soon. Amazing game drive with Sean & the food and service was amazing. Thank you to the manager Dalmanie for extending our stay and making the checking in and booking experience the best. Do your self a favour and book here.
Response from Property: Dear Kagiso & Carly, thank you so much for your lovely and heartfelt review. We are so happy to hear that you enjoyed your stay, and we look forward to seeing you again one day!
laurenoP5294FI
Stayed in Mar 2024
Family
5.0/5
Outstanding
Posted on Apr 13, 2024
We had the trip of a lifetime staying at Lush Private Lodge. 10/10!! We saw so many animals (all of the Big 5 except the leopard) and got SO SO close to them. We even got an additional game drive to go see a kill the lions had just made!! I can’t recommend it enough! They really think of everything and pay attention to all the small details that really makes a difference. We were so lucky to have Cole as our ranger who was the best!! He was so knowledgeable and answered every question we had! He was also so kind and had a great sense of humour too. Every member of staff goes above and beyond to make your stay as comfortable and memorable as possible. One of my favourites was the welcome wave and drink we received after returning from every game drive. I will never forget this trip and hope to return very soon!
Response from Property: Thank you so much for your lovely feedback and heartfelt words, we really appreciate it! We hope to see you again in the future!