Premier Inn Birmingham City Centre (New St Station) Reviews
Premier Inn Birmingham City Centre (New St Station)
Exchange Buildings, Stephenson Pl, Birmingham, United KingdomSee Hotel Details
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1 night
Guest Reviews
8.2/10
Very Good
52 review
Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location8.4
Amenities7.9
Service8.1
Cleanliness8.4
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All reviews(52)
Positive reviews(43)
Reviews with photos/video(2)
Close to train station(4)
Negative reviews(9)
Saurabh Sharma, London
Double Room
Stayed in Apr 2025
Business travelers
3 review
9.0/10
Great
Posted on May 16, 2025
Location next to Train station with all transport facilites/ market place around you. Nice breakfast and clean bed sheets.
ALaw007
Twin Room
Stayed in Mar 2025
Family
8 review
9.5/10
Amazing
Posted on Apr 9, 2025
Location is very convenient which is good for travelling via trains in the nearby Birmingham New Street station
Anonymous User
Guest Room With Bath-Accessible Lower
Stayed in Oct 2022
Travel with friends
2 review
9.5/10
Amazing
Posted on Nov 14, 2022
Excellent customer service provided by the Manager
Anonymous User
Single
Stayed in Jan 2023
Business travelers
8 review
9.0/10
Great
Posted on Feb 16, 2023
Good location. It's just next to the train station and close to shopping area. Lots of restaurants nearby. Good breakfast.
Yingxiongdeyeming~Mark
Single
Stayed in Mar 2025
Business travelers
26 review
7.0/10
Posted on May 4, 2025
Check-in requires self-service, transportation is very convenient, close to the train station, Chinatown, English breakfast
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Anonymous User
Accessible Single
Stayed in Sep 2023
Business travelers
71 review
10.0/10
Outstanding
Posted on Jan 1, 2024
The transportation is convenient. It is very suitable for business trips. It saves a lot of time and can rest. There are also many places to eat around. It is convenient.
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Ming Kei
Zip and Link Room As A Twin
Stayed in Feb 2023
Business travelers
26 review
2.0/10
Posted on Mar 21, 2023
There is no mini fridge in the room, no slippers. So I bought sandwiches, cheesecakes, and milk drinks without refrigerators. Moreover, my room has to be connected to the next room, and I heard the sun when talking about the next room, which is extremely disgusting and unsafe.
The front desk clerk saw that it was Hong Kong, China, and the room was on the first floor. As soon as Zhong Yao stepped out of the lift, it was my room. Are you noisy? Of course, the reason why they are in the same breath is on the third floor (the ghost woman I used to let her live on the third floor). 
There is only one advantage for the whole hotel: 1-minute walk to the train station on line 1/F. 
If I am not on a business trip, I will definitely not stay in this hotel. It is really because of the convenience, and it costs HK900 without breakfast, which is too unbearable. It is comparable to the one at Heathrow Airport T4, but the disadvantage is that it is farther away.
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Chun Yuk Olivia
Twin Room
Stayed in Aug 2022
Travel with friends
25 review
10.0/10
Outstanding
Posted on Sep 12, 2022
The location is near the train station, very convenient, the room is very clean, unexpectedly good, recommended; in addition, there are many shopping malls and restaurants near the location, which is really convenient and the price is reasonable
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gzpwz
Twin Room
Stayed in Jul 2023
Family
21 review
10.0/10
Outstanding
Posted on Oct 24, 2023
A very satisfying stay
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luyiting0802
Twin Room
Stayed in Mar 2023
Business travelers
44 review
10.0/10
Outstanding
Posted on Jun 28, 2023
room as good as ever
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alajeelbader
Single
Stayed in Apr 2025
Solo travelers
2 review
7.5/10
Posted on Jun 2, 2025
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BP12345
Single
Stayed in Dec 2024
Solo travelers
13 review
8.5/10
Very Good
Posted on Feb 3, 2025
Keren
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Guest User
Stayed in May 2025
Other
10.0/10
Outstanding
Posted on Jun 3, 2025
The location was really good the rooms were very comfortable and the customer service was amazing tyrese was very polite and helpful he made me and my friends feel so welcomed and had a great chat about what we was here for and made the overall experience phenomenal
Guest User
Stayed in May 2025
Other
10.0/10
Outstanding
Posted on Jun 3, 2025
Comfy bed and easy, hassle-free accommodation. Tyrese was a genuinely nice and friendly bloke—very approachable, easy to get along with, and made us feel totally at home from the moment we arrived. Communication was excellent throughout, and the relaxed, welcoming atmosphere really made our stay enjoyable and stress-free.
Guest User
Stayed in May 2025
Other
10.0/10
Outstanding
Posted on Jun 3, 2025
Great hotel for our first time in Birmingham . Train station and bullring shopping centre right on the doorstep . A very pleasant and helpful gentleman called Tyrese had our room ready earlier than expected and also made us feel so welcome . Will stay here again if back in the city . Great value