Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.1
Amenities8.6
Service8.9
Cleanliness9.3
Fldro
Family Room
Stayed in Jul 2025
Family
14 review
9.5/10
Amazing
Posted on Aug 25, 2025
Great location to see the sightseeing of the city in center . Breakfast large choice and good service as well . My kids love the breakfast.
Response from Property: Dear Guest, Thank you for your review.We are delighted to hear about your positive stay at Mercure Bilbao Jardines de Albia.Our central location truly does make exploring Bilbao's cultural gems like the Guggenheim Museum wonderfully convenient. We’re thrilled your family enjoyed our breakfast selection – our team carefully curates diverse options to satisfy all ages and preferences. Knowing our service contributed to your comfortable stay is particularly rewarding for our staff.We look forward to seeing you again in the future. Best regards,Sito Pons, General Manager
Guest User
Standard Room With Double Bed
Stayed in Feb 2024
Other
6 review
7.5/10
Posted on Mar 4, 2024
It's a nice hotel. Everything you need is there. Good city part around. But the devil was hidden in the details.
1) Upon checking in, I discovered hair from a trimmed beard in the shampoo holder on the sink (while I was yelling and running around in circles my partner had just rinsed it off).
2) Centuries of dust on the shelf and TV.
3) The clock on March 01, 2024 is still set one hour ahead. at 8:40pm I get dressed and run out to a meeting by 9pm. which as it later turns out will be in 1.20 minutes. Answer: the technician is no longer at the hotel today, we will let him know. March 04, 2024, at the time of our departure, the clock is still showing the wrong time.
And I thought: "ok we can live with that". BUT
3) The room is hot, it's really hot. We Germans and so used to sleep at +17 degrees at night (save money energy and its healthy))). Also my the partner does not tolerate the heat at all (Also if you have age changes or something else... It could be horror). The answer from the hotel: "It's winter, the air conditioner only works for heating". This we find out after we have been "cooling" for a day and a half (but the hotel description has 138 rooms with air conditioning!?).
4) We get a fan to cool down.
5) I discover that the sheets are 50 percent and the pillows are 52 percent synthetic. ((at this point, I realize why they are so sweaty and sweltering to sleep in. I know its subjective).
This hotel recived 3 out of 5 in my rating.
P.S.: The glasses were not washed perfectly (it's just gazpacho, not oil paint and black tea)
The toilet paper holder is positioned so that you hit it with your butt every time you sit down on the toilet, and when you sit down it rests on your chest
6/8
Sergei Tonkov
Privilege King Room
Stayed in May 2025
Couple
9 review
10/10
Outstanding
Posted on Jun 29, 2025
Excellent hotel - excellent value for money
We were very pleased with our stay. Excellent value for money: reasonable price, great location - everything is close by, including attractions, transport and good restaurants.
The service is at a high level: the staff is friendly, quickly responds to any requests. The breakfasts were a pleasant surprise - fresh products, good choice, everything is delicious. The rooms are clean, neat, with a nice design and everything you need for a comfortable stay.
The only small minus is that the soundproofing with the corridor could be better. If someone passes by or talks in the corridor, it is audible. But if you do not sleep until late and get up around 8-9 am, then this will not cause much discomfort.
Overall - a great place for a short or long stay. We would be happy to come back again.
Original TextTranslated by Google
6/12
Response from Property: Уважаемый Сергей,Благодарим вас за подробный отзыв о пребывании в нашем отеле.Мы очень рады, что ваше пребывание в Mercure Bilbao Jardines de Albia оставило столь приятные впечатления.Наша команда стремится создать максимально комфортные условия для каждого гостя, и нам приятно, что вы оценили качество обслуживания и внимательность персонала. Мы также благодарны за высокую оценку завтраков, где мы предлагаем разнообразные свежие продукты.Что касается звукоизоляции в коридоре, мы приносим извинения за доставленные неудобства. Наши сотрудники всегда готовы помочь в подборе наиболее тихого номера при следующем визите.Отдельно хотим отметить, что расположение отеля действительно является одним из наших преимуществ, позволяя гостям легко добраться до основных достопримечательностей, ресторанов и транспортной инфраструктуры города.Будем рады видеть вас снова в качестве гостя нашего отеля.С наилучшими пожеланиями,Sito Pons, General Manager
Elmoqunaerwan
Standard Twin Room
Stayed in May 2025
Family
11 review
4.7/10
Posted on Jun 24, 2025
This Mercure Bilbao has many disadvantages besides its convenient location.
The air conditioning in the room is too bad. It doesn't cool at night. And there is a strange smell.
The bed sheets and quilt covers in the room are not washed clean. They are very dirty and uncomfortable.
Original TextTranslated by Google
Response from Property: Dear Erwan, Thank you for taking the time to share your experience with us. We are glad to know that you appreciate the convenient location of our hotel, which allows you to easily explore the attractions of Bilbao city center. We sincerely apologize for the inconvenience you experienced during your stay. Regarding the issue with the air conditioning system, our staff is ready to provide you with additional fans to ensure your comfort. As for the issue with the cleanliness of the bed, which was not in line with our usual high standards, our team is always on call to assist you. We look forward to the opportunity to provide you with a more satisfactory stay in the future. Best wishes, Sito Pons, General Manager
Guest User
Standard Twin Room
Stayed in Mar 2025
Couple
31 review
9.0/10
Great
Posted on Jun 10, 2025
The room design is very French, bright and warm. The hygiene is good. The location is very convenient, and the surrounding restaurants and shopping are convenient. The Guggenheim is also within walking distance. The only drawback is that the middle of the bed is a bit soft, and the waist is sore when sleeping. The restaurant breakfast selection is limited, and there is room for improvement.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing our hotel and leaving feedback! We are delighted to learn that you had a great time at Mercure Bilbao Jardins de Albia. We are delighted that you appreciated our rooms for their elegant French design and well-maintained hygiene. We apologize for the discomfort with the mattress. Our room service team is always ready to assist you and ensure that you get the best rest possible. As for your opinion on breakfast options, we will seriously consider your suggestions. The location of our hotel is indeed a great advantage. It is within walking distance of the Guggenheim Museum and there are many restaurants and shops around, which provides great convenience for guests. We once again express our apologies and look forward to your next visit. I wish you a pleasant life! Sito Pons, General Manager
Chunyazi
Standard Twin Room
Stayed in Mar 2025
Couple
90 review
10/10
Outstanding
Posted on Apr 7, 2025
Mercure Bilbao has parking for 20 euros. The hotel is quiet and not too far from the old town or the Guggenheim Museum. Breakfast is available, and if you don't have breakfast, you can have it in the spacious bar area next to the reception. The address of Ctrip navigation is at the entrance of the hotel parking lot, and you have to go up the stairs to the reception. The city has gradients, a bit like Chongqing.
Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your support and trust in our hotel! We are glad that you had such a good experience at Mercure Bilbao Jardines de Albia. We are pleased that you appreciated the tranquility of the hotel, enjoyed the breakfast, and praised the hotel's proximity to the old town or the Guggenheim Museum. Our parking lot really provides convenience for guests and can make your parking experience easier. Thank you again for your support and kindness, we sincerely look forward to your visit again and wish you a happy day! Sito Pons, General Manager
RexShang
Standard Twin Room
Stayed in Jan 2025
Family
24 review
10/10
Outstanding
Posted on Apr 10, 2025
The hotel is in a very good location, right in the city center, and it is very convenient to go to museums and art galleries. The hotel has its own parking lot, where you can pay for parking, and the price is quite reasonable. The room is very comfortable and the service is very warm. It is worth recommending.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for choosing our hotel. It is a great honor to serve you! We are glad that you are satisfied with the hotel's location, parking facilities, room comfort and service, which are all features we are proud of. Our hotel is located in the city center, close to Bilbao's main attractions such as the Guggenheim Museum and the Art Gallery, ensuring that guests can easily explore every corner of the city. In addition, having a private parking lot with direct access to the hotel does provide great convenience for guests. Our rooms are modern in design, equipped with double-glazed windows and necessary facilities, aiming to provide guests with a quiet and comfortable resting environment. And our service team is always committed to providing warm and thoughtful service to ensure that every guest's stay experience can be the best. We will carry your trust, continue to improve and are always ready to bring you more perfect service. Look forward to your visit again! Sito Pons, General Manager
FernandezMacarena
Standard Room With Double Bed
Stayed in Nov 2024
Couple
1 review
9.0/10
Great
Posted on Dec 29, 2024
Excellent value for money. Very good breakfast. Very attentive staff. Spa with extra cost of €15, the “steam” part is at a lower temperature than appropriate, the pool part is very good.
The gym only has one machine, treadmills and bicycles. Spacious room and hotel with many details that make the stay more pleasant
Original TextTranslated by Google
Guest User
Standard Room With Double Bed
Stayed in Nov 2024
Solo traveler
11 review
10/10
Outstanding
Posted on Feb 7, 2025
The room was clean and spacious, with hot chocolate to warm your stomach in winter. The front desk enthusiastically recommended tourist routes, and it took ten minutes to walk to the Guggenheim Museum. It was very pleasant to walk along the river.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your support and trust in our hotel! We are glad that you are satisfied with the comfort of the room and the hot chocolate we provide. In addition, it is a great honor for us that you can appreciate the enthusiastic service of our front desk team and the convenient location of the hotel. It is within walking distance to the Guggenheim Museum and the experience of walking along the river. Thank you again for your support and love. We sincerely look forward to your visit again and wish you a happy every day! Sito Pons, General Manager
Pang Q
Standard Room With Double Bed
Stayed in Sep 2024
Couple
127 review
9.7/10
Amazing
Posted on Oct 2, 2024
The hotel is in a good location, a 10-minute walk to the Guggenheim Museum and close to the old town. The room is clean, parking is convenient (underground parking garage), and the breakfast is good. The only thing that was a bit troublesome was that after navigating to the hotel, the main entrance of the hotel was not along the street, but you had to climb the stone stairs outside the building to the 3rd floor, where the reception was (Figure 1 below). But after the front desk learned how to open the door along the street and the underground garage, it was quite convenient.