The Ritz-Carlton, Berlin Reviews

Everything is good. House keeping and service are far below average Ritz-Carlton level

Excellent location and facilities. Luxurious. Staff is friendly and will go out of their way to help you.

Excellent stay, large and luxurious bathrooms. Area is ok, in the central business area, well connected via tube but not in the thick of the action, not a criticism more to note. Very friendly staff

very good place and best service . price is good food is good !

Room very average and has an old , musty smell. Fridge was broken also which contributes to the smell. Informed the reception to take a look and fix if necessary. When we came back, they said they managed to fix. Back to the room, still not working. Not the kind of service or compensation you would expect for a prestigious brand

Very good hotel, rooms a little bit old. The bed is very comfortable, not every night they come to clean for the second time. Staff is nice.

Great location and building. Didn’t have much time to enjoy the facilities

Super good I like a lot

OK OK OK

Worth it

This hotel is in a great location, very close to famous attractions such as the Brandenburg Gate and the Berlin Philharmonic Hall. There are also many restaurants to choose from near the hotel, which is very convenient. As a five-star hotel, the service and room facilities are excellent, making people feel comfortable and intimate. The only things that need improvement are the shower head and the wet and dry separation design in the bathroom. If they can be improved, the bathing experience will be more pleasant. Overall, highly recommended as a base in Berlin.

This Ritz-Carlton is relatively new in Europe. The rooms are quite large, the facilities are quite new, and the decoration style makes people feel relaxed. The hotel also gave some small desserts when checking in, and they were replenished every day, which was very thoughtful. The staff was enthusiastic and proactive, and all kinds of services were worthy of the price. The breakfast was half buffet and half a la carte, very delicious, with a very rich variety, very satisfied!

This stay at the Ritz-Carlton in Berlin was very disappointing and far from the standard that a five-star hotel should have. First of all, although the hotel states on the official website that it is "pet-friendly", I also confirmed by email before booking that cats can be brought in, and I have seen other guests bring cats, but after our cat accidentally pooped on the bed, the female employee who came to deal with it was very indifferent and even said directly that "cats are not allowed in the hotel." This is completely inconsistent with the confirmation information we received before. Her tone and attitude made me feel accused and disrespectful. The male employee who came to clean later also showed strong impatience and disgust, and the whole process made us very uncomfortable. As a customer, we have tried our best to deal with the problem and proactively informed, but we got such a response, which is really unacceptable. Secondly, there were serious problems in the service many times: • We ordered food through the online system at night, and the system showed that the order was successful, but in the end no one delivered it. We stayed up late waiting for the meal, but we could only go to bed hungry, and no one notified us in advance that the order was cancelled or wrong. • Once we called to ask for towels, and they promised to "bring them right away", but we actually had to wait for nearly 20 minutes. Although this doesn't sound like a long time, we had to stay in the room because of this, which delayed the rest of our trip and was very inconvenient. • On the first day of our stay, there was an Easter-themed chocolate dessert in the room, but we didn't finish it at the time because it contained cream and was not suitable for self-disposal. As a result, the dessert was never cleaned up until we checked out. The trash can in the room was open, and even if we tried to throw it in, it would be easily touched by the cat. As a result, the cat actually ate the cream that had been there for a few days, causing diarrhea. This not only made us very worried about the cat's health, but also showed that the cleaning work was not in place. In addition, the overall room environment and service process were not as expected. The experience was more like an ordinary hotel without systematic management, rather than a top international brand. The only thing worth affirming was the doorman team, who were always enthusiastic and polite, and were a rare highlight in the entire stay. We chose Ritz-Carlton because of our trust in its brand, but this experience completely broke our expectations, and I am afraid we will not consider staying in this hotel in the future.

My favorite and most hospitable hotel in Berlin... I arrived for a half marathon, they checked me in at 7:00, a big rarity for Europe without any extra charges... very nice staff, and what breakfasts🫶🫶🫶