NH Berlin City Ost

NH Berlin City Ost Reviews

NH Berlin City Ost

Rathausstraße 2-3, Berlin, 10367, GermanyView Hotel Details
NH Berlin City Ost
NH Berlin City OstNH Berlin City OstNH Berlin City Ost
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NH Berlin City Ost Guest Reviews

4/5
Very Good
75 review
Verified reviews
Location4.1
Amenities3.8
Service4.0
Cleanliness4.1
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All reviews(75)
Positive reviews(41)
Reviews with photos/video(1)
Negative reviews(4)
Chin chien tee
Standard Double
Stayed in Jul 2022
Couples
5 review
5.0/5
Outstanding
Posted on Aug 3, 2022
friendly staff and very clean hotel , the location are close to the tram or train station
Response from Property: Dear Chin chien tee, thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We are delighted to learn that you had a memorable stay and we appreciate your kind praise of our team members and our location. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you again for your time.We look forward to welcoming you back to NH Berlin City Ost in the near future.Sincerely,Athanasia KammenouFront Office Manager
Tronelle
Standard Double
Stayed in Oct 2024
Couples
6 review
4.2/5
Very Good
Posted on Nov 30, 2024
The hotel is a bit older and looks dated, but it is clean and inviting. The beds are very comfortable. The noise from the minibar was disturbing at night (how is it even working when it is empty?), otherwise it was very quiet. We found the breakfast disappointing, contrary to the other reviews. Lots of convenience products, no fresh spreads apart from hummus and quark, little choice of bread rolls. It was okay, but don't expect fancy, fresh, sumptuous homemade food. We thought that was a shame, as the hotel was really great. The restaurant that serves breakfast could put a little more effort into fresh food
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Response from Property: Dear Tronelle, thank you for choosing our hotel and taking the time to share your feedback about your experience with us.Please accept my apologies that your overall experience did not live up to your expectations. I regret that we were unable to meet our high standards during your recent stay. Thank you for choosing to stay with us. We look forward to an opportunity to welcome you back in the near future. Best regards, Athanasia KammenouFront Office ManagerBest regards,
SongyaSun
Standard Double
Stayed in Apr 2024
Business travelers
32 review
4.1/5
Very Good
Posted on Jun 15, 2024
A very cost-effective hotel. The facilities are a little bit old, but they are clean and the service is satisfactory. The location is very good. It takes less than 10 minutes to walk to the Frankfurter Allee subway line 5. Almost all the famous attractions in Berlin are on this line. It is also accessible by Sbahn line 42/8/9.
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Response from Property: Dear SongyaSun, thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We are delighted to learn that you had a memorable stay and we appreciate your kind praise of our team members. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you again for your time.We look forward to welcoming you back to NH Berlin City Ost in the near future.Sincerely,Athanasia KammenouFront Office Manager
Anonymous User
Standard Double
Stayed in Mar 2024
Travel with friends
5 review
4.0/5
Very Good
Posted on May 6, 2024
everything is normal.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We are delighted to learn that you had a memorable stay with us. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you again for your time.We look forward to welcoming you back to NH Berlin City Ost in the near future.Sincerely,Athanasia KammenouFront Office Manager
Moria Lu
Standard Double
Stayed in Jan 2022
Travel with friends
1 review
5.0/5
Outstanding
Posted on Mar 9, 2022
The location is very close to the station, about 3-5 minutes walk. There is an elevator in the hotel, the room is clean and comfortable, and the bathroom is large. However, there is no water and kettle in the room, if you need it, you can buy it with coins downstairs.
Original TextTranslated by Google
Response from Property: Dear Moria Lu, thank you for choosing our hotel and taking the time to share your feedback about your experience with us.We are delighted to learn that you had a memorable stay with us. I will ensure to share this feedback with them and the rest of the team to continue to inspire and motivate them to deliver exceptional customer service.Thank you again for your time.We look forward to welcoming you back to NH Berlin City Ost in the near future.Sincerely,Athanasia KammenouFront Office Manager
Guest User
Stayed in Nov 2024
Couples
4.0/5
Very Good
Posted on Dec 26, 2024
Clean hotel, quite a long way from the city centre in a bit of a run down area. Easy transport links with underground and overground stations all within a 5-10 minute walk. We booked breakfast as an option which was simple continental breakfast at the adjoining Italian restaurant.
Elizabeth R
Stayed in Nov 2024
Other
5.0/5
Outstanding
Posted on Dec 18, 2024
We stayed here to go to the Christmas markets. The location is great and easy to hop on the underground. An Aldi across the road is good for snacks. The hotel restaurant was brilliant. We had a lovely meal and very good value for money. The staff were Very accommodating and excellent and it was my daughter's birthday and they made a fuss of her which was lovely. Overall very pleased with the room. Had all the things we needed. Not luxury but comfortable
Response from Property: Dear Elizabeth R., thank you for choosing our hotel and taking the time to share your feedback about your experience with us. We are truly grateful for the wonderful feedback you provided about our hotel, your stay, and our team. We are committed to consistently providing a memorable experience for our guests and your feedback and appreciation is the greatest motivation and reward for myself and the team. We are delighted to have had you as our guest and look forward to welcoming you back. Sincerely, Athanasia Kammenou Front Office Manager
WeeJoaniw
Stayed in Oct 2024
Other
5.0/5
Outstanding
Posted on Nov 19, 2024
Hotel and staff were excellent. Ideal location for us. Plenty of public transport a very short walk away. Rooms in hotel were great, plenty of space, fridge, kettle and tea/coffee facilities provided. And a safe if required. Rooms were also very clean. No noise at all either. Brilliant for a city hotel. I do love this hotel and will be back at the first opportunity.
Response from Property: Dear Trapadvisor Member, thank you very much for your honest feedback. We are glad to hear that you enjoyed your stay with us. Thank you very much for the kind words in behalf of our nice rooms, the great location and our friendliness. We are looking forward to welcome you back with us anytime soon. Best regards Victor Heilgermann Assistant Front Office Manager
John Q
Stayed in Sep 2024
Business travelers
5.0/5
Outstanding
Posted on Oct 29, 2024
Very helpful desk staff on Wednesday 30.10.24, who helped me with my parking in the area. Check-in was quick and efficient, room was ready, breakfast was full of choice, staff were attentive and were responsive to requests, a pleasant stay allround.
Response from Property: Dear John, thank you very much that you took the time to give us feedback. We are glad to hear that you enjoyed your stay with us. Thank you very much for the kind words in behalf of our friendly stuff and our good breakfast. We are looking forward to welcome you again with us anytime soon. Best regards Victor Heilgermann Assistant Front Office Manager
AliHadi00
Stayed in Aug 2024
Other
5.0/5
Outstanding
Posted on Sep 23, 2024
We were in Berlin for the wedding of my cousin. We stayed in NH Berlin City Ost. It was an incredible experience. The receptionists (both the Turkish guy (sorry dont' remember his name) and Niloufar) have been really really helpful. We asked if we could have our rooms early , which they kindly did. We needed two extra two rooms for our guests who came to Berlin and they were not happy with their hotels. These receptionists arranged those rooms quickly without any issues. I would definitely stay in this hotel if I go back to Berlin.
Response from Property: Dear Tripadvisor member, thank you very much that you took the time to give us feedback. We are glad to hear that you enjoyed your stay with us. Thank you very much for the kind words in behalf of our staff members and the friendliness of them. We are looking forward to welcome you again with us anytime soon. Best regars
londonparks2018
Stayed in Apr 2024
Other
5.0/5
Outstanding
Posted on May 20, 2024
Excellent hotel given the very reasonable price. Good location (Berlin Ost) for clubbing. Staff very welcoming and helpful. Spotlessly clean everywhere. I didn't book breakfast but will next time as standards seem very high.
Response from Property: Dear Tripadvisoruser, thank you very much that you took the time to give us feedback. We are glad to hear that you enjoyed your stay with thank you very much for the kind words in behalf of our location and the friednly staff. We are looking forward to welcome you again with us anytime soon. Best regards Victor Heilgermann Assistant Front Office Manager
graham t
Stayed in Dec 2023
Other
5.0/5
Outstanding
Posted on Jan 29, 2024
Slightly out of the centre of town, but with good cheap transport connections, and only 15 minutes travel time to centre of the city. breakfast and location of a good Italian restaurant helpful, along with self service in reception.
Response from Property: Dear Graham, thank you very much that you took the time to give us feedback. We are glad to hear that you enjoyed your stay with us. Thank you very much for the kind words in behalf of our location and our breakfast. We are looking forward to welcome you again with us anytime soon. Best regards, Victor Heilgermann Assistant Front Office Manager
Guest User
Stayed in Nov 2023
Family
4.0/5
Very Good
Posted on Dec 7, 2023
A really clean hotel just a short distance from the centre of the city. The rooms are very clean with all amenities. The addition of a fridge in the room was very welcome. You have a choice to have your room serviced daily or not, and the incentive is a free drink or snack per person in the room if you choose not to. You can request fresh towels or anything else you may need. My only disappointment was the bed. It was so incredibly hard, and I ended up sleeping in the chair in the room for 2 of my 3 nights (the chair was very comfortable) the duvets and pillows were of a lovely quality. The breakfast was a bit hit and miss, 2 out of the 3 mornings there was little to no hot option left and even with over an hour to go before the end of service it was not being replenished. There was plenty of cold options, but when it's -3 outside and snowing, a hot breakfast is a better start to the day. The Italian Restaurant attached was very good, and the food authenticially Italian. It was very fairly priced and portions were huge. Transport to the city is super easy with 2 stations within 10 minutes walk one to the left and one to the right.. the S Bhan was also next to the U Bhan station. I would happily stay at this hotel again.
Guest User
Stayed in Sep 2023
Couples
5.0/5
Outstanding
Posted on Oct 16, 2023
My wife and I came to Berlin for our anniversary. We have stayed here before and the hotel is brilliant. There was fresh fruit and Prosecco as a welcome which was lovely. We love Berlin and this hotel allows us to explore other parts of the City that we don’t normally explore.
Guest User
Stayed in Feb 2023
Travel with friends
5.0/5
Outstanding
Posted on Mar 28, 2023
This hotel was fabulous, we had a warm welcome even tho we arrived near to midnight Khaled was so nice and helpful. This hotel will let you have 1 free drink person each day IF you say you don't want your bedroom cleaned. This could be machine coffee, bottle beer, bottle water, ice tea bottle or bottle of pop. The rooms were clean, no issues. Nice fast shower with good pressure, clean towels, shampoo, conditioner, shower gel, hand soap and moisturizer all provided in bottles in the bathroom. There was a free hairdryer too and a trouser press in our room. The beds were clean and comfy, 2 pillows each, never tried the TV as too busy having fun with music and chatting. Never used WiFi we just used our own data allowance for zone B with Vodafone £2 per day. You also.gwt a complimentary bottle of water in Ur bedroom with wine glasses and beer glasses in both rooms so that was good also. Free tea coffee and kettle and ours was a basic room. Free and effective safe for our passports. No issues, key cards worked well. Overall a Brilliant stay. I went there with my sister and my Brother shared another room with his gf, it was awesome our rooms were at the end of the hall 218 and 219 directly opposite each other so we could have our doors open and only neighbours on one side of us. The hotel is nice and quiet location and guests, we were certainly the louder of guests when we were getting ready to go out but noone bothered us at all. The hotel has a nice fancy Italian restaurant attached...I think I can attach pics. It was very good food. Pizza, calzone, and a chicken dish etc. See pics. We also had some very good but expensive cocktails there too. Oh...and the location is PERFECT. The U Bahn station magdalenstrasse is just around the corner, maybe a 3 min walk and if u get off at Alexanderplatz is the main place to be and also has connection ls to other lines there. I also strongly recommend you download the lime app for electric scooter hire as they are all lying around, you just open the app, scan the QR code on the bike link a card to your account and then off u go. Then you end trip at other side and it charges u for how many minutes u used it. I LOVE Berlin! Our 1st time and will definitely come again.
Response from Property: Dear TripAdvisor Member, Thank you so much for taking time to send us your wonderful feedback! Its great to hear that your stay was perfect and you enjoyed your stay with us. We are very pleased that you mention the service, the cleanliness, the room, the location with the connection to the public transport so positively. We would be very pleased to welcome you again for your next trip in Berlin. Yours faithfully, Your NH Berlin City Ost Team