Beppu Hotels with Pools

Overall, I felt the hotel was very nicely done with great local touches while still keeping an international atmosphere. I also wanted to point out the great flexibility of the hotel, allowing me to change my meal reservations from 3 dinners at Elements (I was on a package deal) to one at Elements and combining the remaining two meals at Elements to a dinner at Atelier. This allowed me to not have to dine at the same restaurant as well as opening up a slot for me to explore a local restaurant. However, there were two things that I'd like to point out that the hotel can improve upon. The first is the staffing at the club lounge (and in general) is not enough. There were many moments where I was left to wait, to the point where using standard facilities (like the check-in counter, or breakfast at Elements) would have been a more positive experience. Breakfast on 12/21 was where the understaffing really showed, where it took over an hour to complete breakfast; many guests left in the middle of their meal since service was horribly slow. However, the second point us what I would really want the hotel to work on - CoVID countermeasures. Largely, two things I'd like to point out. (1) Temperature screening us inconsistent. I was checked when I first arrived, but never anytime afterwards (or should I say, the thermometer station was unmanned). (2) During my meal at Atelier, my wife and I noticed that the staff (He was Italian, I think his name is Marco?) preparing the dishes (in the open kitchen) prepping a sauce, tasting it with the same spoon which was quickly rinsed it under the faucet and returned into the mixing bowl. I pointed this out to one of the servers (Japanese male, responsible for serving and explaining the dishes). This is where I felt the hotel can improve on - in detail, three things. (i) The Japanese server proceeded to quietly scold the staff in front of me, I felt that was not a great experience both for myself and the staff. (ii) Nothing was cleared. After the scolding (and then the staff responding back that he did not put the spoon back in) none of the utensils were changed and no follow up. I guess there is no trust in what a customer points out. And finally (iii) I felt that this is at the fault of the hotel for not putting in proper operation guidelines.A person putting together a meal will need to taste it, to make sure it's good. If the hotel were to put in operational guidelines to ensure tasting can be done while still making it very obvious that it is hygienic, I would not have to be writing this email. Needless to say, our dinner experience was ruined that night. I actually shared the above comment with IHG Guest Relations (on 25 Dec), which the agent was extremely prompt on getting back to me and assured that I would get a response back from the hotel about it within 48 hours. Unfortunately, the hotel never contacted me. I then asked guest relations again (on 5 Jan) to follow up with th

The room was clean and comfortable with many storage areas, but for an elderly mother with poor knees, the following points were few 々 problems. The threshold of the toilet door is too high, and it is difficult to cross the threshold. I was wondering if I could catch my leg. I have a hand indoors in the large communal bath, but I gave up using it because there was no handrail in the open-air bath. There are two types of bath chairs with different heights in the cherry blossom bath, but for my mother who has difficulty bent her knees deeply, all of them are low, and I finally sat down and washed my body while feeling pain in my knees. In the hotel I used in the past, there were many places where the bus chair with high seats was installed. I will also use those who have problems with their legs and waist, so I would be happy if you could improve this point.

The hotel building we stayed in was one of several on the resort property. Driving to the property was easy, and parking was free. The room was spacious as compared to most other Japanese hotels, with enough room for two luggage. WIth ensuite bathroom, it was comfortable and had all the usual amenities. The onsen and swimming pool were in the next building (about 4 mins walk away), which was also the same place for breakfast and dinner. Both breakfast and dinner were buffet style, like a smaller version of a Las Vegas buffet, but with equally good spead and nice food. I would highly recommend dining there (it was only 3,000 yen per person that evening, very very good value). Good stopover hotel for any drive holiday on Kyushu.

I was looking forward to staying at a resort hotel. At the time of check-in, there was a temperature measurement and a health survey as a measure against corona, and the bath and meals were distributed. Therefore, I was told that dinner was only available at 17:00 and 20:00, so I asked for dinner at 17:00. (It's too bad) After that, I was informed that 17:30 and 19:00 were available, so I asked them to change to 19:00. I thought that the corona countermeasures were so thorough, but for both dinner and breakfast, the seats were not distributed, and we sat next to each other. (It's a half-hearted corona response) The food is expensive, so both dinner and breakfast were delicious. Perhaps because the guest room this time was on the 4th floor, there was a big tree in front of the hotel, so the night view from the guest room was not very visible. I understand that the front desk is a clerical countermeasure against corona, but I don't think I will stay again because it feels too cold during meal times. The inn where I stayed the day before had dilapidated facilities, but I received warm hospitality, so there was a big gap from that time.

Bed sheets had water stains on them, but overall room was spotless and very nicely arranged. It was compact but comfortable. The toilet light was really dim, but that’s ok since I did my bathing in the various onsens around the town. The receptionists all spoke English and had helpful instructions printed out. Didn’t actually use the hotel public baths, maybe next time. The tv worked great and had no problems with the aircon either.

During our trip, we had a desire for a wild experience like camping, but we also wanted a touch of comfort. After some research, we came across a newly opened resort called Grand Verde Resort, inaugurated in July 2022. The accommodations resembled individual rooms or houses resembling a camp setup, but with the added convenience of a private bathroom. One of the highlights was the opportunity to enjoy a BBQ dinner right next to our room, followed by a bonfire service in the evening. The resort also provided a public bath and sauna room with picturesque views of the beautiful grassland surroundings. Additionally, there was a small farm where guests could feed the sheep, adding to the overall charm of the environment.