NH Bentota Ceysands Resort Reviews

The reception is working strangely at night, and the check-in rate is slow. The rooms are old and a bit dirty. Nevertheless, it is generally acceptable.

This is definitely one of the worst managed four star resort. The facilities are nice even though we did not use them. The rooms are ok, but not up to a four star standard. The resort is not well managed. We had the buffet breakfast in the resort- when we walked in , there used to be almost no clean tables available. After I got the table, I paid attention to the amount of the time that is needed for the staff to clean and set up the dirty table ready to use for other guests. It was never ready even after I finished my breakfast. There are many other issues in the buffet breakfast. Long queue for omelet, coffee, and the plates for fresh fruits are always empty. The poor guy who is cutting the fruits is too busy to fill in the fruit plates. I thought the fruit should be prepared and cut for the breakfast rather than prepare on the spot. There is also some billing mistake (not surprised), although it was settled later on, but I waited for at least 20 min to get the bill to be adjusted etc. overall, the price is not value for your money.

Awesome resort!! Located with a sea on one side and river on another side just makes it perfect. Very clean good hospitality The pool is something to look forward for huge pool!! Plus for vegetarians there are few options available

Perfect location, great food and service staff were very friendly and welcoming

Reception The service was average. The hotel did not arrange the services we requested. 1. Reserve the driver's room. Our driver waited at the hotel for about an hour and a half that day. The hotel did not have a room for our driver and in the end we asked our driver to rent a room outside. As for the hotel manager, he also shied away from responsibility. He said that he had not received any information and did not make immediate response. 2. It was our birthday and wedding anniversary. The hotel did not make any arrangements. The hotel manager only said that he had not received any information to shirk the responsibility. The responsibility is given to the third party. Fortunately, the staff at 360 Restaurant are kind and provide good service, especially Suranjith and Samira. When they learned about our birthday and wedding anniversary on the day of our stay, they specially sent us cakes and celebration surprises.

I stayed at the hotel for two weeks. The hotel is located near the ocean, which was very convenient. The room was cleaned twice a day, in the morning and in the evening. After cleaning, my room was always decorated with flowers, it was very nice

One order was placed for the same three superior garden view rooms with twin beds. When we arrived at the hotel, they were all far apart. The hotel front desk said they received three orders. After checking in, we found that only one room had the garden view shown in the picture. One of the other two rooms had a balcony with a built-up wall, and the other had a king-size bed. The garden view was changed to a lake view, which was said to be an upgrade. We contacted the platform and negotiated with the hotel, but they said they were full and could not change. Finally, the platform compensated for two rooms. We hope that the platform will strengthen supervision of agents in the future to avoid such messy situations. It is a waste of time.

There were some stains on the bed linen, but apparently it just couldn't be washed out, I found one or two. Otherwise, everything was super, clean, nice to sit and the rooms are great, the hotel grounds are pleasing to the eye, as is the location itself, the beaches are clean, there are few people, it's the best place to walk and chill, the prices are reasonable. The buffet is great, the staff is pleasant to talk to.

Environment: Beautiful environment, facing the swimming pool and the beach. The sand on the beach is very fine, so you can go without shoes without worrying about the pain. Service: The cleaning staff is very enthusiastic. Every morning when I come back from playing, there are many fresh flowers on the bed and elephants and dogs made of towels, etc., which makes me feel relaxed immediately!

The room is older and trendy... The sales pictures and room types are not disappointing. The check-in requirement pictures and room types delayed communication for more than an hour. I hope Ctrip will strictly manage the sales pictures and room types.

It's very good. It's very close to the sea when I go out. I'll stay here next time. This time it's only for one night. It's a pity.

The room is large and the service attitude is also very good

Very good, sea view and sunset, super beautiful on the beach

The hotel is good . I think they need some cosmetics paint job in rooms. The staff is polite Shehan in the hotel was the most polite, extra fast to bring cocktails. The experience was the best of the best. 100% punctuality, service and communication.