The Universal Studios Grand Hotel Reviews

Highly recommended to stay here. Thank you so much for great service for my family. My kids are so happy to stay here. Saved a lot of hustle and skip the long line in the morning is a plus points. I can go back to the room easily in between and go back to the park anytime. And we got the best view as we can watch parade from our room. In the morning, we saw how long the lines was and we glad we decided to stay here and celebrate my daughter birthday here 🥰 thank you so much and hope we can come back again in the future.

Very comfortable and clean. Staff and helpful and the breakfast had a good variety of western and Chinese dishes. The hotel is located right at the entrance of the park and has separate access for guests to enter the park, which is great.

Big hotel. Standard room. Basic amenities. Good for park visits as guests get one hour early access. Expensive ABF so didn't try. Guest services were polite but not helpful. Average stay.

It was a fantastic stay. Exactly what you would expect from a theme park resort. The 1hr early park admission was worth the expensive nightly rate. The food was great though we only ate room service to avoid the crowds. And the room service food was tip tier and great portions and price. If you are looking to save money definitely eat in the room for breakfast and dinner because the room service was surprisingly delicious.

The check-in staff were very friendly and answered our questions readily. The next morning, we checked about late checkout and a different staff also replied us patiently..wonderful 👍 the room was very clean, with all basic stuff for a night stay. Great that the TV has international channels 😃 a great way to make the trip to Universal Beijing enjoyable as we get the early entry pass with the hotel stay. Enjoyed a few rides with basically no queue. The entry and exit to and fro the hotel & park is seamless..excellent 💯

The minion room make fun to our children..Hotel service is good especially the staff named Rance..We will definitely come again..

The chambermaids aren’t friendly at all. The front desk staff are friendly! USBJ upgraded our room to face the park. 6 bottles of mineral water are given for our room.

Service was super! Cleanliness is beyound. Very convenience for family that want to enjoy Universal

Great hotel. Easy to book and early access to the theme park. Very convenient as right next to the theme park

Highly recommend staying at The Universal Studios Grand hotel. Really convenient to get to/from the park. The staff were also pleasant and helpful. Good food options at city walk.

Cute theme room, great location if you visiting Universal Studio Beijing.

The hotel is located inside the park and very convenient, clean, new, and fun. The room was nice and big enough for 4 and the staff were very nice and always smiling. We enjoyed very much. Highly recommended.

Great base if you’re going to Universal Studios. Hotel offers early park entry at 8:30.

Am still here at USB hotel. There are some misunderstanding for the breakfast payment. We are utterly disappointed with the service. We were asked to pay an additional of almost SGD $100 for breakfast. As we booked the hotel on trip.com comes with 2 breakfast per day, we have a company of 4 family. So supposedly we have to pay 2 more breakfast. However at the restaurant in the morning, the counter staff told us we have used up the 4 breakfast on day 1. (We have 2 days bf) Then we did not go for breakfast on the 2nd day. As we thought we had used up the 2 other breakfast for day 2. Staff here CANNOT Speaks English well. The night before the 2nd day breakfast, I still called up the customer service to double check on the breakfast status for the next day. They said no more breakfast. ThaT was the reason why we did not go for bf the next morning!! Then during check out they ask us to pay for the breakfast for day 1. And said, we cannot use the 2nd day bf voucher for day 1. They have also checked we did not go for bf on day 2. We will NOT return to THIS HOTEL AGAIN. OTHER THAN THE MISUNDERSTANDING THEY HOTEL ROOM WAS OK FOR THE PRICE PAID WITH A 1230 CHECKOUT.