Fragrant Hill Empark Hotel

Fragrant Hill Empark Hotel Reviews

Fragrant Hill Empark Hotel

No.59 North Zhenhuangqi, Haidian District, Beijing, 100093, ChinaView Hotel Details
Fragrant Hill Empark Hotel
Fragrant Hill Empark HotelFragrant Hill Empark HotelFragrant Hill Empark Hotel
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Fragrant Hill Empark Hotel Guest Reviews

4.6/5
Very Good
1238 review
Verified reviews
Location4.7
Amenities4.4
Service4.6
Cleanliness4.6
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All reviews(1238)
Positive reviews(1191)
Reviews with photos/video(192)
Classy environment(182)
Friendly front desk staff(116)
Great swimming pool(43)
Delicious breakfast(41)
Perfect for kids(29)
Garden view(10)
Negative reviews(47)
Dave
Guestroom - with View (Double bed)
Stayed in Jan 2025
Couples
2 review
4.7/5
Amazing
Posted on Jan 15, 2025
The hotel was situated right next to the Fragrant Hill park, and not too far a walk to the National Botanical Gardens. The room was clean and large. The bed was very comfortable. The staff were amazing and knowledgeable about the area as well as helping us get from the hotel to the airport on time. Lots of restaurants in the area to choose from. I wouldn't recommend the hotel's restaurant as it was overpriced and underwhelming. There are much better options outside of the hotel.
Response from Property: Dear guest, thank you for choosing to stay in our hotel and sharing your stay experience. We are very happy to know that you are satisfied with our hotel. We have been committed to providing every guest with high-quality services and a comfortable accommodation experience. Your affirmation is the greatest encouragement to us. At the same time, we will continue to work hard to improve and enhance the quality of service to create a more pleasant stay experience for you and every guest. Looking forward to your visit again, thank you!
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Anonymous User
Standard Room (2 beds) (East building)
Stayed in Nov 2023
Solo travelers
7 review
5.0/5
Outstanding
Posted on Nov 29, 2023
The rooms were clean, very comfortable, and the staff was amazing. The location was very good. Easy access to the metro and for site-seeing. Overall, good experience.
Response from Property: Dear guest, thank you for your review of our hotel. We would love to hear your comments about us. We have always been committed to providing guests with quality service, so that guests feel the warmth and comfort of home. Your affirmation is our greatest encouragement, and we will continue to work hard to provide better service for every guest. Thank you again for coming and look forward to seeing you next time.
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Tracy999
Guestroom - with View (Double bed)
Stayed in Sep 2023
Solo travelers
7 review
5.0/5
Outstanding
Posted on Sep 20, 2023
Excellent hotel. with great public area and rooms. beautiful green surroundings in West Beijing. huge halls. spacious rooms and balcony. convenient shopping and Beijing style restaurants nearby. I recommend !
Response from Property: Dear valued guest,Thank you for taking the time to share your wonderful experience at our hotel. We are thrilled to hear that you enjoyed our great public areas and spacious rooms with beautiful green surroundings. It is always our goal to provide our guests with a comfortable and convenient stay, and we are glad that we were able to meet your expectations.We appreciate your recommendation and hope to have the pleasure of welcoming you back soon. Please do not hesitate to contact us if there is anything we can do to make your next stay even more enjoyable.Best regards,[Hotel Name]
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Lea Li
Panoramic Twin Room
Stayed in Sep 2024
Family
4 review
4.2/5
Very Good
Posted on Sep 25, 2024
The airconditioning didn’t work well.
Response from Property: Dear guests, thank you very much for choosing to stay with us and sharing your experience. We are very sorry that you encountered the problem that the air conditioning was not cool enough during your stay. We want to know your room number so we can dispatch an engineer to inspect and repair it immediately to ensure that the next guest has a comfortable stay. Thank you again for your feedback and we look forward to seeing you again.
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Guest User
Standard Room (2 beds) (East building)
Stayed in Mar 2025
Business travelers
5 review
2.0/5
Posted on Mar 9, 2025
As soon as I entered the hotel lobby, I could smell the smell of a bathhouse. My first impression was that this was a bathhouse, not a hotel. Staying in this hotel felt like the 1990s. The room facilities were outdated, the bathroom was not sanitary, and the daily necessities in the room were not replenished in time, such as disposable slippers. When I needed to change slippers every day, I had to call the front desk to ask for them. Staying in this hotel felt like a hotel or guesthouse in the 1990s. The TV signal in the room was poor. During the few days I stayed here, I didn't see the cleaning staff vacuuming the carpet in the room.
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6/10
Response from Property: 親愛的客人,首先,非常感謝您對我們酒店的寶貴反饋。我們非常重視您的體驗,因為您的滿意是我們最大的追求。首先,對於您提到的酒店大堂有浴池味道的問題,我們深感抱歉。這絕對不是我們希望給您的第一印象。我們瞭解到,這可能是因為我們的通風系統需要調整,對此我們深感自責。關於房間設施老化、衞生間衞生狀況以及生活用品補充不及時的問題,我們同樣深感歉意。這完全是我們管理上的疏忽。我們承認,這些問題的出現確實讓您的住宿體驗大打折扣。為了解決這些問題,我們已經採取了以下措施:1. 立即對大堂進行了徹底的清潔和消毒,並調整了通風系統,以消除浴池味道。2. 對所有房間進行了全面檢查和維修,確保設施更新,衞生狀況得到改善。3. 加強了客房服務團隊的管理,確保生活用品的及時補充,包括一次性拖鞋。4. 對電視信號進行了技術檢測和調整,確保信號穩定。5. 增加了客房清潔頻率,確保地毯和其他區域得到徹底清潔。我們已經對這些問題進行了整改,並希望您能再次光臨,體驗我們改進後的服務。再次為給您帶來的不便表示誠摯的歉意,並感謝您的理解與支持。我們期待着有機會重新贏得您的信任,併為您提供一次愉快的住宿體驗。祝您一切安好,
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Fabbygun
Guestroom - with View (Double bed)
Stayed in Feb 2025
Solo travelers
90 review
4.2/5
Very Good
Posted on Mar 3, 2025
I've stayed here before, and there were free fruits. However, the decoration is a bit old, and I really don't like standing in the bathtub to shower, and the water temperature is not that hot. The price-performance ratio is average.
Original TextTranslated by Google
6/7
Response from Property: Dear guest, thank you for choosing to stay in our hotel and sharing your stay experience. We are very happy to know that you are satisfied with our hotel. We have been committed to providing every guest with high-quality services and a comfortable accommodation experience. Your affirmation is the greatest encouragement to us. At the same time, we will continue to work hard to improve the quality of service and create a more pleasant stay experience for you and every guest. Looking forward to your visit again, thank you!
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Guest User
Standard Room (2 beds) (East building)
Stayed in Feb 2025
Travel with friends
1 review
5.0/5
Outstanding
Posted on Feb 24, 2025
The hotel front desk service is very efficient. Xiao Liang at the front desk checked me in quickly and reminded me of many things to note. There are welcome drinks in the lobby and the concierge girl is very enthusiastic and takes the initiative to open the door and greet. The check-out procedure is very fast and she also takes the initiative to ask if an invoice is needed. The overall cost performance of the hotel is OK. She also took the initiative to help me store my luggage when I checked out. The service is very professional. I will come again next time
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Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay in our hotel and sharing your stay experience. We are very happy to know that you are satisfied with our hotel. We have been committed to providing every guest with high-quality services and a comfortable accommodation experience. Your affirmation is the greatest encouragement to us. At the same time, we will continue to work hard to improve the quality of service and create a more pleasant stay experience for you and every guest. Looking forward to your visit again, thank you!
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Guest User
Courtyard Twin Room
Stayed in Feb 2025
Family
2 review
5.0/5
Outstanding
Posted on Feb 16, 2025
Very good. The service staff is very good. Nice European style decoration. Children like it very much because there is also a swimming pool and artificial hot spring. It is a good place worth going together. You can also see the mountain scenery in summer
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay in our hotel and sharing your stay experience. We are very happy to know that you are satisfied with our hotel. We have been committed to providing every guest with high-quality services and a comfortable accommodation experience. Your affirmation is the greatest encouragement to us. At the same time, we will continue to work hard to improve and enhance the quality of service to create a more pleasant stay experience for you and every guest. Looking forward to your visit again, thank you!
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Youyingtianxia
Guestroom - with View (Double bed)
Stayed in Feb 2025
Family
4 review
3.2/5
Posted on Feb 4, 2025
The overall cost performance is low! 1. The location is not far from the east gate of Xiangshan Mountain and is also close to Xiangshan Station on the Xijiao Line. 2. The interior environment is quite old (chen) (jiu), with old toilets, old TVs, and old shower facilities, which are completely unworthy of its price. Even the most ordinary express business hotels should not have such old facilities now. 3. The service is OK, and basically responds quickly, but this should also be the basic requirement of most hotels. 4. In so many hotels, it is rare to charge for more than 4 bottles of bottled mineral water (5 yuan/bottle). In summary, it costs nearly 600 yuan to stay in a hotel worth 200 yuan.
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Original TextTranslated by Google
Response from Property: Dear guest, thank you very much for your feedback on our hotel. We sincerely apologize for the problems you experienced during your stay at our hotel. We attach great importance to your feedback. We will seriously investigate the issues you mentioned. We will maintain a high-quality service level and provide every guest with a more comfortable and pleasant stay experience. Looking forward to seeing you again!
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Guest User
Courtyard Twin Room
Stayed in Jan 2025
Couples
6 review
5.0/5
Outstanding
Posted on Jan 29, 2025
This hotel is great, beyond expectation. The room was upgraded, dumplings were given for dinner, and there was a lion dance on the first day of the new year. You can wear ancient costumes to take pictures, and there are some folk activities for the new year, which are colorful. The staff is enthusiastic and friendly, and Sister Cheng patiently helped us dress and take pictures, which was very good. I will come again next time.
Original TextTranslated by Google
Response from Property: 尊敬的客人,感謝您選擇入住我們的酒店並分享您的入住體驗。我們非常高興得知您對我們酒店感到滿意,我們一直致力於為每一位客人提供優質的服務和舒適的住宿體驗,您的肯定是對我們最大的鼓勵。同時,我們也會繼續努力改進和提升服務質量,為您和每一位客人創造更加愉悦的入住體驗。期待您的再次光臨,謝謝!
Guest User
Courtyard Twin Room
Stayed in Jan 2025
Business travelers
1 review
5.0/5
Outstanding
Posted on Jan 20, 2025
The hotel has a beautiful environment. The front desk staff is very good. The check-in procedure is fast. The hotel has a good New Year atmosphere. The lobby is bright
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay in our hotel and sharing your stay experience. We are very happy to know that you are satisfied with our hotel. We have been committed to providing every guest with high-quality services and a comfortable accommodation experience. Your affirmation is the greatest encouragement to us. At the same time, we will continue to work hard to improve and enhance the quality of service to create a more pleasant stay experience for you and every guest. Looking forward to your visit again, thank you!
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Anonymous User
Family Suite
Stayed in Dec 2024
Family
26 review
4.7/5
Amazing
Posted on Dec 15, 2024
The family suite is very comfortable and spacious. From the window you can see the remnant of Xiangshan Mountain extending to the east. The hotel has started to decorate for Christmas, and when the lights are turned on at night, there is already a lot of atmosphere, which the children like very much.
Original TextTranslated by Google
Response from Property: Dear guest, thank you for choosing to stay in our hotel and sharing your stay experience. We are very happy to know that you are satisfied with our service and environment. We have been committed to providing every guest with high-quality service and comfortable accommodation experience. Your affirmation is the greatest encouragement to us. At the same time, we will continue to work hard to improve and enhance the quality of service to create a more pleasant stay experience for you and every guest. Looking forward to your visit again, thank you!
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Guest User
Courtyard Twin Room
Stayed in Nov 2024
Couples
19 review
4.7/5
Amazing
Posted on Nov 19, 2024
I have stayed at Xiangshan Hotel and Jingmingyuan Hotel many times in Xiangshan area. This is my first time staying at Century Golden Resources Hotel. I was very impressed by its service, environment, and hygiene. The hotel is large and has many rooms. There are also many independent buildings in the courtyard. The swimming pool in the main building is open all year round. The hotel is very close to Xiangshan Park and the National Botanical Garden. It is a good choice for the whole family to stay here for one or two nights during the holidays. It is also very convenient to go to the hotel from the city by bus. If there is any flaw, it is that the hot water in the room is small and not hot enough. Perhaps the facilities are a bit old.
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Original TextTranslated by Google
6/9
Response from Property: Thank you for choosing to stay at our hotel and sharing your stay experience. We are very happy to hear your approval of us. We have been committed to providing every guest with quality service and a comfortable stay. Your satisfaction is our biggest motivation, and we will continue to work hard to improve service quality and provide you with a better accommodation experience. Looking forward to your visit again!
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Guest User
Guestroom - with View (Double bed)
Stayed in Nov 2024
Couples
17 review
5.0/5
Outstanding
Posted on Nov 10, 2024
The hotel is very close to Xiangshan Park and the National Botanical Garden. It takes more than ten minutes to walk to Xiangshan Park and the National Botanical Garden. It is very convenient. It can feast your eyes and save effort. It is the best of both worlds.
Original TextTranslated by Google
Response from Property: 感謝您選擇入住我們的酒店並分享您的入住體驗。我們非常高興聽到您對我們的肯定。我們一直致力於為每一位客人提供優質的服務和舒適的住宿體驗。您的滿意是我們最大的動力,我們將繼續努力提升服務質量,為您提供更好的住宿體驗。期待您的再次光臨!
Guest User
Guestroom - with View (Double bed)
Stayed in Oct 2024
Family
6 review
5.0/5
Outstanding
Posted on Dec 27, 2024
The location of the hotel is very close to Xiangshan. It is recommended for friends who travel to Xiangshan. It is worth staying. The environment is elegant and the scenery is pleasant. It is suitable for friends to have group gatherings. The room is clean and tidy. The service is meticulous and thoughtful. A good hotel stay experience is recommended
Original TextTranslated by Google
Response from Property: Dear guest, first of all, thank you sincerely for your valuable evaluation and recommendation of our hotel! We are very pleased to hear that you spoke so highly of the hotel's location, environment, service and overall experience. Your satisfaction is the direction of our continuous efforts. The hotel is located close to Xiangshan, which indeed provides great convenience for tourists who love natural scenery. We are glad that you can find peace and comfort here. It is a great encouragement to us to see you mention our elegant surroundings and beautiful scenery. We know how important team dinners and team-building activities are to friends, so we have been committed to providing clean and tidy rooms and meticulous and thoughtful services to every guest. We are very pleased with your recognition. Thank you again for your recommendation. We promise to continue to maintain high standards of service and create an unforgettable stay experience for every guest. We look forward to seeing you again. May your every trip in Xiangshan be filled with wonderful memories. I wish you a happy life and look forward to seeing you again!
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