Fragrant Hill Empark Hotel Reviews

Response from Property: Dear Guestthank you very much for your valuable feedback on our hotel. We attach great importance to your opinions, because your satisfaction is the greatest motivation for our work.First of all, on behalf of the hotel, I would like to express my sincere apologies for the room hygiene problem you mentioned. We know that this has brought you a very unpleasant experience. After investigation, we found that this is due to our recent negligence in the cleaning process, which led to the room failing to meet your expected cleaning standards. We feel deeply guilty about this.In order to solve this problem, we have immediately conducted a comprehensive review of the cleaning process and strengthened the training of cleaning personnel. Now, we have thoroughly cleaned and disinfected your room to ensure that every guest can enjoy a clean and comfortable accommodation environment.Regarding the room type you mentioned, we are deeply sorry that you didn't enjoy the view of the luxury landscape room you booked. We have adjusted the allocation of room types, and ensured that all the guests who book luxury view rooms can see the beautiful courtyard view of our hotel.As for the restaurant service, we are also deeply sorry. Your experience obviously does not meet our usual service standards. We have seriously criticized and educated the waiter and ensured that similar situations will not happen again.

Response from Property: Dear guest, thank you for choosing to stay in our hotel and sharing your stay experience. We are very happy to know that you are satisfied with our hotel. We have been committed to providing every guest with high-quality services and a comfortable accommodation experience. Your affirmation is the greatest encouragement to us. At the same time, we will continue to work hard to improve and enhance the quality of service to create a more pleasant stay experience for you and every guest. Looking forward to your visit again, thank you!

Response from Property: Dear guest, thank you for your review of our hotel. We would love to hear your comments about us. We have always been committed to providing guests with quality service, so that guests feel the warmth and comfort of home. Your affirmation is our greatest encouragement, and we will continue to work hard to provide better service for every guest. Thank you again for coming and look forward to seeing you next time.

Response from Property: Dear valued guest,Thank you for taking the time to share your wonderful experience at our hotel. We are thrilled to hear that you enjoyed our great public areas and spacious rooms with beautiful green surroundings. It is always our goal to provide our guests with a comfortable and convenient stay, and we are glad that we were able to meet your expectations.We appreciate your recommendation and hope to have the pleasure of welcoming you back soon. Please do not hesitate to contact us if there is anything we can do to make your next stay even more enjoyable.Best regards,[Hotel Name]

Response from Property: Dear guests, thank you very much for choosing to stay with us and sharing your experience. We are very sorry that you encountered the problem that the air conditioning was not cool enough during your stay. We want to know your room number so we can dispatch an engineer to inspect and repair it immediately to ensure that the next guest has a comfortable stay. Thank you again for your feedback and we look forward to seeing you again.

Response from Property: Dear guest, thank you for choosing to stay in our hotel and sharing your stay experience. We are very pleased to learn that you are satisfied with our hotel. We have been committed to providing every guest with high-quality service and a comfortable accommodation experience. Your affirmation is the greatest encouragement to us. At the same time, we will continue to work hard to improve service quality and create a more pleasant stay experience for you and every guest. Looking forward to seeing you again, thank you!

Response from Property: Dear guest, thank you for choosing to stay in our hotel and sharing your stay experience. We are very pleased to learn that you are satisfied with our hotel. We have been committed to providing every guest with high-quality service and a comfortable accommodation experience. Your affirmation is the greatest encouragement to us. At the same time, we will continue to work hard to improve service quality and create a more pleasant stay experience for you and every guest. Looking forward to seeing you again, thank you!

Response from Property: Dear guest, thank you for choosing to stay in our hotel and sharing your stay experience. We are very pleased to learn that you are satisfied with our hotel. We have been committed to providing every guest with high-quality service and a comfortable accommodation experience. Your affirmation is the greatest encouragement to us. At the same time, we will continue to work hard to improve service quality and create a more pleasant stay experience for you and every guest. Looking forward to seeing you again, thank you!

Response from Property: 尊敬的客人，感謝您選擇入住我們的酒店並分享您的入住體驗。我們非常高興得知您對我們酒店感到滿意，我們一直致力於為每一位客人提供優質的服務和舒適的住宿體驗，您的肯定是對我們最大的鼓勵。同時，我們也會繼續努力提升服務質量，為您和每一位客人創造更加愉悦的入住體驗。期待您的再次光臨，謝謝！

Response from Property: 尊敬的客人，感謝您選擇入住我們的酒店並分享您的入住體驗。我們非常高興得知您對我們酒店感到滿意，我們一直致力於為每一位客人提供優質的服務和舒適的住宿體驗，您的肯定是對我們最大的鼓勵。同時，我們也會繼續努力提升服務質量，為您和每一位客人創造更加愉悦的入住體驗。期待您的再次光臨，謝謝！

Response from Property: 尊敬的客人，感謝您選擇入住我們的酒店並分享您的入住體驗。我們非常高興得知您對我們酒店感到滿意，我們一直致力於為每一位客人提供優質的服務和舒適的住宿體驗，您的肯定是對我們最大的鼓勵。同時，我們也會繼續努力提升服務質量，為您和每一位客人創造更加愉悦的入住體驗。期待您的再次光臨，謝謝！

Response from Property: Dear guest, thank you for choosing to stay in our hotel and sharing your stay experience. We are very happy to know that you are satisfied with our hotel. We have been committed to providing every guest with high-quality services and a comfortable accommodation experience. Your affirmation is the greatest encouragement to us. At the same time, we will continue to work hard to improve the quality of service and create a more pleasant stay experience for you and every guest. Looking forward to your visit again, thank you!

Response from Property: 尊敬的客人，非常感謝您對我們酒店的點評，我們非常重視您的反饋。對於您在入住期間遇到的問題，我們深表歉意。對於您提及的情況，我們一定會認真對待您的意見和建議，不斷改進和提高服務質量，讓每一位客人都能感受到我們的誠意和關懷。如果您有任何其他的需求或建議，歡迎隨時聯繫我們，我們會盡力為您提供更好的服務。

Response from Property: 親愛的客人，首先，非常感謝您對我們酒店的寶貴反饋！您的滿意是我們最大的動力，您的每一句評價都對我們至關重要。關於您提到的裝修老舊的問題，我們深感抱歉。這確實是我們需要改進的地方。我們瞭解到，雖然床品保持得不錯，但衞生間淋浴的不便確實給您的入住體驗帶來了一些不便，尤其是對於腿腳不便的老年人來説，安全確實是一個需要特別注意的問題。為了解決這個問題，我們已經採取了以下措施：1. 對衞生間進行了全面檢查，確保所有設施的安全性和便利性。2. 對淋浴區進行了改造，現在您可以在浴缸外安全地使用淋浴，無需進入浴缸。3. 加強了衞生間設施的維護，確保其始終保持良好的使用狀態。我們深知這些改變可能來得有些晚，但請您相信，我們一直在努力提升酒店的居住環境，確保每位客人都能享受到舒適和安全的住宿體驗。再次感謝您的耐心和理解。我們希望這次的整改能夠讓您感到滿意，並期待您下次再次光臨我們的酒店。如果您有任何其他建議或需要幫助，請隨時與我們聯繫，我們會竭誠為您服務。