Fairmont Beijing

Fairmont Beijing Reviews

Fairmont Beijing

8 Yong An Dong Li, Jian Guo Men Wai Avenue, Chaoyang District, Beijing, China, Chaoyang District, Beijing, 100022, ChinaView Hotel Details
Fairmont Beijing
Fairmont BeijingFairmont BeijingFairmont Beijing
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Fairmont Beijing Guest Reviews

4.6/5
Very Good
3614 review
Verified reviews
Location4.7
Amenities4.5
Service4.6
Cleanliness4.7
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All reviews(3614)
Positive reviews(3490)
Reviews with photos/video(635)
Friendly front desk staff(288)
Perfect for business trips(122)
Close to metro(109)
Average lighting(40)
Luxurious(37)
Excellent afternoon tea(32)
Awesome gym(29)
Negative reviews(124)
RichardOnTheBlock
Fairmont Gold Room
Stayed in Nov 2024
Couples
5 review
5.0/5
Outstanding
Posted on Dec 8, 2024
First class experience and the gold lounge is an exceptional hotel inside a hotel.
Response from Property: Thank you for choosing Fairmont Beijing and taking the time to review our property on Ctrip. We are delighted to hear you had a pleasant stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for your feedback and we look forward to welcoming you back.Best Regards,Guest Experience Team
Willo
Deluxe Double Room
Stayed in Oct 2024
Business travelers
27 review
5.0/5
Outstanding
Posted on Nov 15, 2024
Room is nice and clean, breakfast alright, hotel location is good.
Response from Property: Thank you for choosing Fairmont Beijing and taking the time to review our property on Ctrip. We are delighted to hear you had a pleasant stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for your feedback and we look forward to welcoming you back.Best Regards,Guest Experience Team
Winston8389
Deluxe Double Room
Stayed in Aug 2024
Family
24 review
5.0/5
Outstanding
Posted on Sep 26, 2024
The hotel is convenient and not as old as I think . The room is clean and service crew are friendly I will come back again ๐Ÿ˜Š
Response from Property: Thank you for choosing Fairmont Beijing and taking the time to review our property on Ctrip. We are delighted to hear you had a pleasant stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for your feedback and we look forward to welcoming you back.Best Regards,Guest Experience Team
Guest User
Fairmont Gold Room
Stayed in Dec 2024
Family
2 review
5.0/5
Outstanding
Posted on Jan 4, 2025
Iโ€™m not much of a reviewer and only leave comments when my experience way exceeds my expectations. The Fairmont Beijing deserves every praise. We were treated fabulously, a mix between old friends and VIP guests. Every request was given their utmost attention and nothing was ever too much trouble. We are very blessed to have been looked after once again by the wonderful staff at the Fairmont.
Response from Property: Thank you for choosing Fairmont Beijing and taking the time to review our property on Ctrip. We are delighted to hear you had a pleasant stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for your feedback and we look forward to welcoming you back.Best Regards,Guest Experience Team
Hornbill_global
Deluxe Double Room
Stayed in Apr 2024
Family
4 review
3.2/5
Posted on Jul 21, 2024
I stayed 2021 in the hotel - it was great. 2024 my family and I were not that happy about the stay - everything got used and old. Not got smell. The hotel is still good, especially a nice executive floor. But I am not sure if I will come again under this conditions.
Response from Property: Thank you for choosing Fairmont Beijing and taking time to review our property on Ctrip. I have already shared your comments to relevant departments, and we will immediately improve and perfect the problems. Thank you again for sharing your experience with us. My team and I sincerely hope that your next visit will be more pleasant than the previous one. Guest Experience DirectorFaye
Guest User
Deluxe Double Room
Stayed in Sep 2024
Couples
5 review
5.0/5
Outstanding
Posted on Nov 11, 2024
Incredible hotel, they upgraded us, they were lovely as they accommodated us in all our needs. I would like to also thanks Park for his incredible hospitality and service, he supported us and guide us during our stay. Incredible work! Keep up!
Response from Property: Thank you for choosing Fairmont Beijing and taking the time to review our property on Ctrip. We are delighted to hear you had a pleasant stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for your feedback and we look forward to welcoming you back.Best Regards,Guest Experience Team
Benny the kid
Deluxe Double Room
Stayed in Aug 2024
Business travelers
39 review
5.0/5
Outstanding
Posted on Sep 22, 2024
Favorite hotel in Beijing. Great location in Guomao next to subway station. Willow Stream Spa (21 floor) is very relaxing, with spacious sauna and pool. The gym is very modern. Breakfast buffet is delicious and priced well. Try the Chinese pancakes and fresh juices!
Response from Property: Thank you for choosing Fairmont Beijing and taking the time to review our property on Ctrip. We are delighted to hear you had a pleasant stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for your feedback and we look forward to welcoming you back.Best Regards,Guest Experience Team
Ray
Deluxe Double Room
Stayed in Aug 2024
Solo travelers
2 review
4.5/5
Great
Posted on Sep 22, 2024
The bathtubs had remaining hairs from previous user, room is a bit dated but service was good
Response from Property: Thank you for choosing Fairmont Beijing and taking time to review our property on Ctrip. I have already shared your comments to relevant departments, and we will immediately improve and perfect your problems. Thank you again for sharing your experience with us. My team hope that your next visit will be more pleasant than the previous one. Guest Experience Team
Guest User
Deluxe Double Room
Stayed in Dec 2024
Couples
11 review
5.0/5
Outstanding
Posted on Jan 4, 2025
Excellent hotel and staff. Would highly recommend staying here
Response from Property: Thank you for choosing Fairmont Beijing and taking the time to review our property on Ctrip. We are delighted to hear you had a pleasant stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for your feedback and we look forward to welcoming you back.Best Regards,Guest Experience Team
__Andrea
Deluxe Twin Room
Stayed in Jun 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Jul 8, 2024
Very fancy hotel located in a business area of Beijing. Nearest metro station is 5 minutes of walking distance (line 1) which will get you everywhere around the city. Staff spoke a good English (not to be taken for granted in China) so communication was easy and effortless. The hotel has a nice gym, swimming pool and SPA. Overall a very high level experience.
Response from Property: Thank you for choosing Fairmont Beijing and taking the time to review our property on Ctrip. We are delighted to hear you had a pleasant stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for your feedback and we look forward to welcoming you back.Best Regards,Guest Experience Team
Notallwhowanderarelost
Fairmont Gold Room
Stayed in Nov 2023
Couples
10 review
5.0/5
Outstanding
Posted on Dec 4, 2023
We had a lovely staycation at the Fairmont. We informed the hotel in advance that we were coming for my husbands birthday. The hotel upgraded our room and surprised him with a sweet card and cake. The staff were very friendly and most spoke English.
Response from Property: Thank you for choosing Fairmont Beijing and taking the time to review our property on Ctrip. We are delighted to hear you had a pleasant stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for your feedback and we look forward to welcoming you back.Best Regards,Guest Experience Team
FVDB
Deluxe Double Room
Stayed in May 2024
Family
7 review
5.0/5
Outstanding
Posted on Jun 23, 2024
Great stay at the fairmont. Beautiful lobby and rooms. Friendly staff. Would recommend!
Response from Property: Thank you for choosing Fairmont Beijing and taking time to review our property on Ctrip. It is always a pleasure to receive positive feedback. We are committed to exceeding your expectations on each and every stay. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,FayeGuest Experience Director
Uzanele_n
Deluxe Double Room
Stayed in Apr 2024
Solo travelers
13 review
3.2/5
Posted on May 2, 2024
This shouldnโ€™t be called a 5 star hotel, itโ€™s dated and limited amenities. I loved the gym and swimming pool but room was just like a 3 star hotel with old furniture. Iโ€™m not sure if I can book this hotel again.
Response from Property: Thank you for choosing Fairmont Beijing and taking time to review our property on Ctrip. I have already shared your comments to relevant departments, and we will immediately improve and perfect your problems. Thank you again for sharing your experience with us. My team and I sincerely hope that your next visit will be more pleasant than the previous one. Guest Experience Team
Guest User
Deluxe Double Room
Stayed in May 2024
Business travelers
13 review
5.0/5
Outstanding
Posted on Jul 23, 2024
Good service and easy to communicate, will stay again in the future
Response from Property: Thank you for choosing Fairmont Beijing and taking the time to review our property on Ctrip. We are delighted to hear you had a pleasant stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for your feedback and we look forward to welcoming you back.Best Regards,Guest Experience Team
Guest User
Deluxe Double Room
Stayed in Feb 2024
Business travelers
87 review
5.0/5
Outstanding
Posted on Apr 14, 2024
The hotel is so beautiful and the hotel room is so clean service is so good
Response from Property: Thank you for choosing Fairmont Beijing and taking the time to review our property on Ctrip. We are delighted to hear you had a pleasant stay with us. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for your feedback and we look forward to welcoming you back.Best Regards,Guest Experience Team