Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.4
Amenities9.4
Service9.5
Cleanliness9.4
Filter by:
Sort by:
All reviews(1098)
Positive reviews(1046)
Reviews with photos/video(87)
Friendly front desk staff(138)
Awesome amenities(115)
Easy to get around(105)
Classy environment(87)
Many amenities(44)
Close to metro(42)
Quiet & comfortable(36)
Perfect for business trips(22)
Negative reviews(52)
Guest User
Business Room With Queen Bed
Stayed in Aug 2024
Family
4 review
6.0/10
Posted on Sep 10, 2024
The room was very small. The water in the bathroom was so small that I couldn't even take a shower or wash my hair. I stayed there for three consecutive nights and no one cleaned it. They just collected the garbage and asked the waiter to change the quilt cover. Otherwise, I would probably not come back for three days. Change. The sky outside the window is quite beautiful. The waiter at the front desk will send you upstairs.
Original TextTranslated by Google
Response from Property: Dear guest: First of all, thank you for your thoughtful review. We have shared your feedback with the relevant hotel departments. Please allow us to express our most sincere apologies to you. We also thank you very much for providing us with these valuable opinions. We hope to invite you to experience it again in the near future and provide you with better service.
Guest User
Business Room With Queen Bed
Stayed in Jun 2024
Couple
7 review
10/10
Outstanding
Posted on Aug 1, 2024
The hotel room is tidy and the environment is good. The surrounding area is quiet and not noisy. The location is very close to the subway entrance and the transportation is convenient. The service attitude is very good. I will come again next time.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for staying at the hotel and speaking highly of it. Every department of the hotel is working hard to provide more refined and timely services to every guest. We are very happy to see that you recognize our work. We cherish your wishes. With this trust, we will continue to make progress and are always ready to provide high-quality services to every guest. We look forward to your visit again!
Guest User
Business Room With Queen Bed
Stayed in Dec 2024
Solo traveler
2 review
4.5/10
Posted on Jan 2, 2025
Although the room is newly decorated, there are many fundamental bugs in the decoration design. First, the sound insulation of the water is very poor. The sound of the toilet flushing upstairs and the sound of water rushing in the shower upstairs are loud and very vivid and regular.
Secondly, the toilet space is very cramped, my arm was broken, and the toilet paper holder is very unreasonable. I think the hotel manager should have used every facility personally.
Thirdly, the sound of water pouring from the basin upstairs will penetrate into the room like thunder, making people unable to stop. At 11:30 last night, I asked Mr. Wang, a security guard, to personally experience the noise in the room. Mr. Wang expressed deep sympathy and admitted that it was a hotel problem.
The above three bugs make me doubt my life. Doesn’t Ctrip accept and manage them? I hope the hotel and Ctrip can give an explanation
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for staying at our hotel. We regret that we could not give you a good stay. We attach great importance to your concerns. We will improve your dissatisfaction through your suggestions. The hotel will provide feedback on your concerns. We went to the relevant departments and made adjustments and rectifications. It was our dereliction of duty that you failed to enjoy high-quality service. We hope to give you a better stay experience next time. We sincerely apologize to you!
Guest User
Business Room With Queen Bed
Stayed in Nov 2024
Other
1 review
2.0/10
Posted on Dec 9, 2024
The room is too small, the bathroom smells of cigarette smoke, the front desk can't borrow a charger, the curtains will open automatically in sleep mode, please note that you have taken off your clothes, and suddenly the curtains open
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for staying at our hotel. We regret that we could not give you a good stay. We attach great importance to your concerns. We will improve your dissatisfaction through your suggestions. The hotel will provide feedback on your concerns. We went to the relevant departments and made adjustments and rectifications. It was our dereliction of duty that you failed to enjoy high-quality service. We hope to give you a better stay experience next time. We sincerely apologize to you!
Guest User
Business Room With Queen Bed
Stayed in Sep 2024
Business traveler
24 review
2.0/10
Posted on Oct 27, 2024
The sound of decoration and moving furniture at 5 o'clock in the morning was so noisy that it was difficult to rest.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for staying at our hotel. We regret that we could not give you a good stay. We attach great importance to your concerns. We will improve your dissatisfaction through your suggestions. The hotel will provide feedback on your concerns. We went to the relevant departments and made adjustments and rectifications. It was our dereliction of duty that you failed to enjoy high-quality service. We hope to give you a better stay experience next time. We sincerely apologize to you!
Guest User
Business Room With Queen Bed
Stayed in Sep 2024
Business traveler
4 review
1.0/10
Posted on Oct 24, 2024
It's really a saving. After staying for 3 days, I didn't even give them disposable slippers. I only had one pair of slippers for 3 days. When I left, I threw the disposable slippers into the trash can. When I came back in the evening, I saw the slippers miraculously lying on the ground again. There's rubbish inside. . . Such cheap slippers are like this, so are the other ones more economical? I have stayed in Xi'an so many times, and I will never stay in Xi'an again. I hope everyone will be careful when staying in Xi'an.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for staying at our hotel. We regret that we could not give you a good stay. We attach great importance to your concerns. We will improve your dissatisfaction through your suggestions. The hotel will provide feedback on your concerns. We went to the relevant departments and made adjustments and rectifications. It was our dereliction of duty that you failed to enjoy high-quality service. We hope to give you a better stay experience next time. We sincerely apologize to you!
Guest User
Xi'an Senior King Room
Stayed in Sep 2024
Business traveler
5 review
2.0/10
Posted on Oct 18, 2024
The room is small and a little dirty. The hot water cannot be used. The water is not hot even after being left for a long time. I cannot take a hot shower. It’s too bad.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for staying at our hotel. We regret that we could not give you a good stay. We attach great importance to your concerns. We will improve your dissatisfaction through your suggestions. The hotel will provide feedback on your concerns. We went to the relevant departments and made adjustments and rectifications. It was our dereliction of duty that you failed to enjoy high-quality service. We hope to give you a better stay experience next time. We sincerely apologize to you!
Guest User
Business Room With Queen Bed
Stayed in Sep 2024
Business traveler
8 review
2.0/10
Posted on Oct 28, 2024
The hot water in the hotel is very slow and the water is cold for a long time. The attitude of the front desk is average. The hotel cannot even lend a charger to guests. I don’t know what kind of hotel it is. Is it a one-time deal?
Not recommended
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for staying at our hotel. We regret that we could not give you a good stay. We attach great importance to your concerns. We will improve your dissatisfaction through your suggestions. The hotel will provide feedback on your concerns. We went to the relevant departments and made adjustments and rectifications. It was our dereliction of duty that you failed to enjoy high-quality service. We hope to give you a better stay experience next time. We sincerely apologize to you!
Guest User
Business Room With Queen Bed
Stayed in Sep 2024
Couple
8 review
1.0/10
Posted on Oct 5, 2024
When I booked the room, it was shown that the room was 16 square meters. When I arrived, the front desk enthusiastically "upgraded" to a room with larger windows. When I entered, the room was only 10 square meters at most, with almost no room to step down. The most surprising thing was that when I took a shower, I found some small bottles. The toiletries were actually half a bottle, and it had obviously been used by someone before. There was no anti-theft chain or other safety measures on the room door. In the morning when I checked out, there was an inexplicable scented grease on the outside of the door lock. I touched it, and no takeout was allowed. Going upstairs, there is no robot. The delivery person said that the front desk will deliver it, but it has been delayed, but there are people knocking on the door from time to time in the corridor to deliver food.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for staying at our hotel. We regret that we could not give you a good stay. We attach great importance to your concerns. We will improve your dissatisfaction through your suggestions. The hotel will provide feedback on your concerns. We went to the relevant departments and made adjustments and rectifications. It was our dereliction of duty that you failed to enjoy high-quality service. We hope to give you a better stay experience next time. We sincerely apologize to you!
Guest User
Business Room With Queen Bed
Stayed in May 2024
Business traveler
2 review
3.7/10
Posted on Jun 21, 2024
The water flow from the faucet in the room was very low, the table was not wiped, and there were stains on the table. Opened 24 years ago...the sound insulation is super poor
Original TextTranslated by Google
Response from Property: First of all, thank you for your thoughtful review. We have shared your feedback with the relevant hotel departments. Please allow us to express our most sincere apologies to you. We also thank you very much for providing us with these valuable opinions. We hope to invite you to experience it again in the near future and provide you with better service