Xana Hotelle Hotel (Beijing Wangjing Futong Subway Station)

Xana Hotelle Hotel (Beijing Wangjing Futong Subway Station) Reviews

Xana Hotelle Hotel (Beijing Wangjing Futong Subway Station)

Wanghua Road (Xibajian Beili), Chaoyang District, Beijing, 100102, ChinaSee Hotel Details
Xana Hotelle Hotel (Beijing Wangjing Futong Subway Station)
Xana Hotelle Hotel (Beijing Wangjing Futong Subway Station)Xana Hotelle Hotel (Beijing Wangjing Futong Subway Station)Xana Hotelle Hotel (Beijing Wangjing Futong Subway Station)
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1 night

Guest Reviews

9.4/10
Outstanding
1098 review
Verified reviews
Location9.4
Amenities9.4
Service9.5
Cleanliness9.4
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All reviews(1098)
Positive reviews(1046)
Reviews with photos/video(87)
Friendly front desk staff(138)
Awesome amenities(115)
Easy to get around(105)
Classy environment(87)
Many amenities(44)
Close to metro(42)
Quiet & comfortable(36)
Perfect for business trips(22)
Negative reviews(52)
Guest User
Business Room With Queen Bed
Stayed in Aug 2024
Family
4 review
6.0/10
Posted on Sep 10, 2024
The room was very small. The water in the bathroom was so small that I couldn't even take a shower or wash my hair. I stayed there for three consecutive nights and no one cleaned it. They just collected the garbage and asked the waiter to change the quilt cover. Otherwise, I would probably not come back for three days. Change. The sky outside the window is quite beautiful. The waiter at the front desk will send you upstairs.
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Response from Property: Dear guest: First of all, thank you for your thoughtful review. We have shared your feedback with the relevant hotel departments. Please allow us to express our most sincere apologies to you. We also thank you very much for providing us with these valuable opinions. We hope to invite you to experience it again in the near future and provide you with better service.
Guest User
Business Room With Queen Bed
Stayed in Jun 2024
Couple
7 review
10/10
Outstanding
Posted on Aug 1, 2024
The hotel room is tidy and the environment is good. The surrounding area is quiet and not noisy. The location is very close to the subway entrance and the transportation is convenient. The service attitude is very good. I will come again next time.
Original TextTranslated by Google
Response from Property: Dear guests: Hello! Thank you very much for staying at the hotel and speaking highly of it. Every department of the hotel is working hard to provide more refined and timely services to every guest. We are very happy to see that you recognize our work. We cherish your wishes. With this trust, we will continue to make progress and are always ready to provide high-quality services to every guest. We look forward to your visit again!
Guest User
Business Room With Queen Bed
Stayed in Dec 2024
Solo traveler
2 review
4.5/10
Posted on Jan 2, 2025
Although the room is newly decorated, there are many fundamental bugs in the decoration design. First, the sound insulation of the water is very poor. The sound of the toilet flushing upstairs and the sound of water rushing in the shower upstairs are loud and very vivid and regular. Secondly, the toilet space is very cramped, my arm was broken, and the toilet paper holder is very unreasonable. I think the hotel manager should have used every facility personally. Thirdly, the sound of water pouring from the basin upstairs will penetrate into the room like thunder, making people unable to stop. At 11:30 last night, I asked Mr. Wang, a security guard, to personally experience the noise in the room. Mr. Wang expressed deep sympathy and admitted that it was a hotel problem. The above three bugs make me doubt my life. Doesn’t Ctrip accept and manage them? I hope the hotel and Ctrip can give an explanation
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for staying at our hotel. We regret that we could not give you a good stay. We attach great importance to your concerns. We will improve your dissatisfaction through your suggestions. The hotel will provide feedback on your concerns. We went to the relevant departments and made adjustments and rectifications. It was our dereliction of duty that you failed to enjoy high-quality service. We hope to give you a better stay experience next time. We sincerely apologize to you!
Guest User
Business Room With Queen Bed
Stayed in Nov 2024
Other
1 review
2.0/10
Posted on Dec 9, 2024
The room is too small, the bathroom smells of cigarette smoke, the front desk can't borrow a charger, the curtains will open automatically in sleep mode, please note that you have taken off your clothes, and suddenly the curtains open
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for staying at our hotel. We regret that we could not give you a good stay. We attach great importance to your concerns. We will improve your dissatisfaction through your suggestions. The hotel will provide feedback on your concerns. We went to the relevant departments and made adjustments and rectifications. It was our dereliction of duty that you failed to enjoy high-quality service. We hope to give you a better stay experience next time. We sincerely apologize to you!
Guest User
Business Room With Queen Bed
Stayed in Sep 2024
Business traveler
24 review
2.0/10
Posted on Oct 27, 2024
The sound of decoration and moving furniture at 5 o'clock in the morning was so noisy that it was difficult to rest.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for staying at our hotel. We regret that we could not give you a good stay. We attach great importance to your concerns. We will improve your dissatisfaction through your suggestions. The hotel will provide feedback on your concerns. We went to the relevant departments and made adjustments and rectifications. It was our dereliction of duty that you failed to enjoy high-quality service. We hope to give you a better stay experience next time. We sincerely apologize to you!
Guest User
Business Room With Queen Bed
Stayed in Sep 2024
Business traveler
4 review
1.0/10
Posted on Oct 24, 2024
It's really a saving. After staying for 3 days, I didn't even give them disposable slippers. I only had one pair of slippers for 3 days. When I left, I threw the disposable slippers into the trash can. When I came back in the evening, I saw the slippers miraculously lying on the ground again. There's rubbish inside. . . Such cheap slippers are like this, so are the other ones more economical? I have stayed in Xi'an so many times, and I will never stay in Xi'an again. I hope everyone will be careful when staying in Xi'an.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for staying at our hotel. We regret that we could not give you a good stay. We attach great importance to your concerns. We will improve your dissatisfaction through your suggestions. The hotel will provide feedback on your concerns. We went to the relevant departments and made adjustments and rectifications. It was our dereliction of duty that you failed to enjoy high-quality service. We hope to give you a better stay experience next time. We sincerely apologize to you!
Guest User
Xi'an Senior King Room
Stayed in Sep 2024
Business traveler
5 review
2.0/10
Posted on Oct 18, 2024
The room is small and a little dirty. The hot water cannot be used. The water is not hot even after being left for a long time. I cannot take a hot shower. It’s too bad.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for staying at our hotel. We regret that we could not give you a good stay. We attach great importance to your concerns. We will improve your dissatisfaction through your suggestions. The hotel will provide feedback on your concerns. We went to the relevant departments and made adjustments and rectifications. It was our dereliction of duty that you failed to enjoy high-quality service. We hope to give you a better stay experience next time. We sincerely apologize to you!
Guest User
Business Room With Queen Bed
Stayed in Sep 2024
Business traveler
8 review
2.0/10
Posted on Oct 28, 2024
The hot water in the hotel is very slow and the water is cold for a long time. The attitude of the front desk is average. The hotel cannot even lend a charger to guests. I don’t know what kind of hotel it is. Is it a one-time deal? Not recommended
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for staying at our hotel. We regret that we could not give you a good stay. We attach great importance to your concerns. We will improve your dissatisfaction through your suggestions. The hotel will provide feedback on your concerns. We went to the relevant departments and made adjustments and rectifications. It was our dereliction of duty that you failed to enjoy high-quality service. We hope to give you a better stay experience next time. We sincerely apologize to you!
Guest User
Business Room With Queen Bed
Stayed in Sep 2024
Couple
8 review
1.0/10
Posted on Oct 5, 2024
When I booked the room, it was shown that the room was 16 square meters. When I arrived, the front desk enthusiastically "upgraded" to a room with larger windows. When I entered, the room was only 10 square meters at most, with almost no room to step down. The most surprising thing was that when I took a shower, I found some small bottles. The toiletries were actually half a bottle, and it had obviously been used by someone before. There was no anti-theft chain or other safety measures on the room door. In the morning when I checked out, there was an inexplicable scented grease on the outside of the door lock. I touched it, and no takeout was allowed. Going upstairs, there is no robot. The delivery person said that the front desk will deliver it, but it has been delayed, but there are people knocking on the door from time to time in the corridor to deliver food.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for staying at our hotel. We regret that we could not give you a good stay. We attach great importance to your concerns. We will improve your dissatisfaction through your suggestions. The hotel will provide feedback on your concerns. We went to the relevant departments and made adjustments and rectifications. It was our dereliction of duty that you failed to enjoy high-quality service. We hope to give you a better stay experience next time. We sincerely apologize to you!
Guest User
Business Room With Queen Bed
Stayed in May 2024
Business traveler
2 review
3.7/10
Posted on Jun 21, 2024
The water flow from the faucet in the room was very low, the table was not wiped, and there were stains on the table. Opened 24 years ago...the sound insulation is super poor
Original TextTranslated by Google
Response from Property: First of all, thank you for your thoughtful review. We have shared your feedback with the relevant hotel departments. Please allow us to express our most sincere apologies to you. We also thank you very much for providing us with these valuable opinions. We hope to invite you to experience it again in the near future and provide you with better service
Guest User
Xi'an Senior King Room
Stayed in Jun 2025
Other
1 review
10/10
Outstanding
Posted on Jul 25, 2025
此次入住體驗超棒!酒店位置絕佳,出行便利。房間乾淨整潔,設施齊全且新,床品舒適,睡卧愜意。服務人員熱情周到,有求必應。前台還給免費升級了房型 性價比高,下次還會選擇這家酒店,強力推薦給大家!
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Response from Property: 感謝客官對酒店的滿分評價,酒店不會驕傲噠~定會繼續努力,爭取為客官帶來更多的驚喜與感動,期待您的下次入住哦~
Guest User
Xi'an Deluxe King Room
Stayed in Jun 2025
Business traveler
31 review
10/10
Outstanding
Posted on Jul 10, 2025
此次入住體驗超棒!酒店位置絕佳,出行便利。房間乾淨整潔,設施齊全且新,床品舒適,睡卧愜意。服務人員熱情周到,有求必應。公共區域環境優雅,氛圍宜人。整體性價比高,下次還會選擇這家酒店,強力推薦給大家!
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Response from Property: 尊敬的賓客,承蒙您撥宂給予如此詳盡且高度的讚譽,實乃我等莫大之榮幸。您對酒店區位、居停空間、服務品質等維度的嘉許,將化作我們精進的不懈動力。吾輩必當秉持初心,於每一處細節雕琢品質,為每一位蒞臨的雅士營造賓至如歸之境,靜候您再度蒞臨,共赴美好旅居時光。
Guest User
Xi'an Senior King Room
Stayed in Mar 2025
Business traveler
20 review
10/10
Outstanding
Posted on Jun 29, 2025
酒店非常好 位置出行方便 前台服務人員態度非常好親切 早餐也很多樣可以選擇值住宿這家入住這家酒店果真沒有失望,特別是工作人員服務非常有禮貌,特別是工作服務的人員都特別好住得非常溫馨房間的床單被罩洗漱用品都非常比較新鮮房間的拖鞋質量也是比別的酒店質量好Wi-Fi都是非常穩定前往覆蓋包括到大廳都是可以免費連接到還有小哥哥小姐姐給我們贈送綠豆湯親熱解鎖房間有化妝鏡大理石的裝飾價比較高下次來迪士尼也會推薦給身邊的朋友房間的燈光是暖光化妝妝剛剛好1樓大廳還有免費的酸梅湯和礦泉水可以免費提供房間的空調都非常冷非常安靜隔音效果非常不錯房間阿姨打掃消毒都非常全面阿姨也非常有禮貌整體的入住都非常不錯
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Response from Property: 尊敬的賓客: 您好! 非常感謝您入住酒店並給予高度的評價, 很高興看到您對我們工作的認可, 我們懷揣着您的這份信任, 將不斷進取時刻準備着給每一位賓客帶來優質的服務, 期待您的再次光臨!
Xiyou】
Business Room With Queen Bed
Stayed in Mar 2025
Business traveler
11 review
10/10
Outstanding
Posted on Apr 4, 2025
十分感謝前台黑衣服個子高高的工作人員 車讓電動車堵住了他第一時間來幫忙 真是人帥心善 酒店服務熱情,衞生乾淨整潔,房間温馨寬敞,酒店位置優越,客房清潔人員也很親切,前台妹妹也很熱情,房間的價格也很實惠,性價比高! 下次來出差還會入住貴酒店👍👍
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Response from Property: 尊敬的賓客: 您好! 非常感謝您入住酒店並給予高度的評價, 很高興看到您對我們工作的認可, 我們懷揣着您的這份信任, 將不斷進取時刻準備着給每一位賓客帶來優質的服務, 期待您的再次光臨!
Anonymous User
Business Room With Queen Bed
Stayed in Mar 2025
Business traveler
1 review
10/10
Outstanding
Posted on Apr 26, 2025
離西門子大廈 北京798 中央美術學院 四季民福特別近 房間乾淨整潔每日打掃 周圍居民區比較安靜 每日更換毛巾牙刷拖鞋
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Response from Property: 尊敬的賓客: 您好! 非常感謝您入住酒店並給予高度的評價, 很高興看到您對我們工作的認可, 我們懷揣着您的這份信任, 將不斷進取時刻準備着給每一位賓客帶來優質的服務, 期待您的再次光臨!