JAMES JOYCE COFFETEL ( Beijing Shunyi District Capital Airport Store ) Reviews

Response from Property: Aww, your words just made our day! We're thrilled to hear that you found our hotel very nice and our staff friendly. Helping you receive mail was a small but meaningful thing for us, as we always want to go the extra mile to make your stay as smooth and enjoyable as possible. We can't wait to welcome you back and create even more wonderful memories together!

Response from Property: Dear guest,Thank you so much for your detailed feedback and for giving us such high marks in most categories! 🙌 We truly appreciate your recognition of our environment (5★), facilities (5★), and service (5★).However, we’re deeply sorry to hear about the issue with the air conditioner in your room. We understand how frustrating it must have been to find it contaminated by cigarette smoke, especially in a designated non-smoking room. This is not the standard we aim for, and we’ve taken immediate steps to investigate how this happened. We’re reviewing our cleaning protocols and central air system maintenance to ensure such issues don’t arise again.We’re relieved that the weather allowed you to open the window for ventilation, but we sincerely apologize for any inconvenience this caused during your stay. Your comfort and satisfaction are our top priorities, and we’re committed to doing better.Thank you again for bringing this to our attention. We value your feedback and will use it to improve. We hope you’ll give us another chance to welcome you back and provide the excellent experience you deserve!Warm regards

Response from Property: Thank you so much for your incredibly detailed and enthusiastic review! We are thrilled to hear that your experience at our hotel was nothing short of exceptional. Your appreciation means the world to us, especially since it's your first time leaving a review.We're glad that you found our pricing reasonable in Beijing and that our comfort levels exceeded your expectations. It's wonderful to know that you appreciate the newness of our facilities, which indeed reflect our recent opening in 2024. The warm lighting and ambiance are designed to create a soothing environment for restful sleep, and we're delighted that they succeeded in doing so for you.Your highlight on our pillows is particularly heartwarming. We strive to provide the utmost comfort, and it's fantastic to hear that our pillows made such a positive impact on your stay. We're also pleased to know that our reception team was accommodating and willing to help you with your inquiry about purchasing the pillows.Your mention of our robotic service is also noteworthy. We're proud to offer such innovative solutions to enhance your convenience and comfort. And being located near the airport is indeed a convenient perk for our guests.Thank you for giving us a 9.5/10 – we strive for perfection but understand that there's always room for improvement. Your feedback is invaluable and will be taken into consideration as we continue to enhance our services.Once again, thank you for your wonderful review. We look forward to welcoming you back soon and continuing to provide you with an exceptional stay. Until then, safe travels and take care!

Response from Property: Hey!Your feedback is like a big, warm hug for us🥰! We're over the moon that you think our hotel is in a great spot near the airport and offers a high level of comfort. We put a lot of heart and soul into creating a place where travelers can unwind and feel at ease.

Response from Property: Thank you for your kind words! We're delighted to hear that our prime location - offering both convenient airport access and swift taxi connectivity - enhanced your stay. Your recognition of these advantages means the world to us. We look forward to welcoming you back soon!

Response from Property: Wow! Thanks a bunch for your super cool review! We're over the moon that you think our hotel environment is nice and the room facilities are complete and awesome. You've made our day! We'll keep rocking it to give all our guests an amazing stay. Can't wait to have you back again!

Response from Property: Wow! Your praise is like a shot of energy for us🥳! We're thrilled to hear you think our hotel's location is superb. Being super convenient is exactly what we aim for, so you can zip around easily. And that relaxing ambiance? We put a lot of effort into creating it just for you. Thanks a ton for your kind words, and we can't wait to welcome you back for more cozy stays!

Response from Property: Dear valued guest,We are absolutely delighted to receive your wonderful feedback! Your acknowledgment of our complete facilities and super convenient location means a great deal to us.Ensuring that our guests have access to all the necessary amenities and a strategic spot that simplifies their travel is at the core of our service philosophy. We've invested a lot of time and effort into creating a well - equipped environment where you can relax, work, or play without any hassles, and the convenient location is designed to help you make the most of your time in the city.Your satisfaction fuels our passion for continuous improvement. We look forward to welcoming you back in the future and providing you with an even more exceptional stay.

Response from Property: Thank you so much for your wonderful review! We're thrilled to hear that you enjoyed your stay with us, from the cleanliness of our rooms to the quality of our breakfast. Our staff takes great pride in providing friendly and helpful service, and it's wonderful to know that they made your experience special.Your positive feedback means a lot to us and serves as a great encouragement for our team. We look forward to welcoming you back soon and creating even more memorable moments for you. Thank you once again, and have a fantastic day!

Response from Property: Hey there! 🥳 We're absolutely jumping for joy after reading your awesome review! You saying it's a very good hotel with a great environment is like music to our ears.Our team has been working day and night to make sure every nook and cranny of this place is top-notch. From the lush greenery outside to the cozy and well-decorated interior, we've put our hearts into creating a space where you can relax and have a fantastic time.We're so glad you enjoyed it, and we can't wait to welcome you back for another amazing stay.

Response from Property: Thank you very much for your wonderful review! We are deeply honored and pleased to know that our staff went above and beyond to accommodate you, despite the challenges of being a foreigner staying in Beijing. Your satisfaction is our top priority, and we strive to make every guest feel at home.The convenient location of our hotel, within walking distance to various restaurants and a China Mobile office where you can easily obtain a SIM card, is indeed one of our key advantages. We understand the importance of having easy access to essential services and amenities, especially for foreign guests.We are committed to providing exceptional service and support to all our guests, regardless of their background or nationality. Your positive feedback serves as a great motivation for us to continue improving and enhancing our offerings.Thank you once again for your valuable comments. We look forward to welcoming you back and wish you a wonderful stay in Beijing!

Response from Property: Thank you very much for your review!We're delighted to hear that allowing you to check in as early as 6am made your arrival after a long-distance flight much more convenient and comfortable. Your satisfaction is our top priority, and we're glad we could assist you in this way."All good, nothing to complain" It's wonderful to know that your stay was a positive experience. Thank you once again for choosing us and for sharing your feedback. We look forward to welcoming you back in the future.Safe travels!

Response from Property: Wow! Your joy is music to our ears! 🎉 We’re thrilled you loved every moment here. From the cozy corners to the little surprises, we’re all about creating smiles. Can’t wait to welcome you back for more happy memories! 😊✨

Response from Property: Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our reception staff to be nice and welcoming. It's always our pleasure to provide a positive first impression and make guests feel at home.Regarding the noise outside your room, we apologize for any inconvenience this may have caused. We understand the importance of a peaceful environment for rest and relaxation, and we'll take note of your feedback to see if there are any adjustments we can make to minimize external noise.We also apologize for the lack of a refrigerator in your room. We strive to offer a variety of amenities to suit our guests' needs, and we'll consider this as a potential enhancement for future stays.We're glad to hear that despite these minor issues, your overall experience was excellent for a one-night stay. Your satisfaction is our top priority, and we're thrilled that you enjoyed your time with us.Once again, thank you for your honest review. We value your feedback and will use it to continually improve our services and facilities. We hope to welcome you back again soon!