Aloft Hotels in Beijing

The room was very good, the service was very good, and the breakfast was also very good. However, there was an unexpected incident, which I would like to mention here. I hope the hotel will pay attention to it. Before going to bed at night, our 2 and a half year old child fell from the red circle on the back of the sofa. Fortunately, the child is fine now. Thinking about it, I am quite scared. There is a wide gap behind the sofa, and there is a protruding ridge on the floor of the gap. If you fall on your back and hit your back head, it is really dangerous. There are many children in the hotel. I hope the hotel can improve this place, either post a safety warning, or move the sofa to another place, or protect the gap behind it. I hope everyone is safe.

I am an old customer. I was very satisfied with my stay last year and I stayed here again this year. Kiki at the front desk was very nice and enthusiastic. She patiently answered all our questions. Our wheelchair had a screw missing and Kiki helped us contact the maintenance staff and sent it to the room. She also helped us carry our luggage to the room when we changed rooms. I am really grateful.