Unlike basic averaging, our rating system applies weighted calculations. We value verified reviews and newer guest experiences more strongly—so every rating reflects real, up-to-date stays.
Verified reviews
Location9.4
Amenities9.1
Service9.4
Cleanliness9.4
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All reviews(203)
Positive reviews(200)
Reviews with photos/video(54)
Convenient location(36)
Located downtown(22)
Large rooms(20)
Delicious breakfast(20)
Great swimming pool(11)
Loved the view(8)
Friendly front desk staff(8)
Well designed(7)
Negative reviews(3)
etraveller
Family Room
Stayed in Jun 2025
Family
3 review
10/10
Outstanding
Posted on Jul 31, 2025
Very good location and friendly staffs. Parking about 10min walk away and have to pay in advance. Too rush to try out hotel facilities but we had good rest in this hotel.
Response from Property: Thank you for taking the time to review your stay with us. Delighted to hear you enjoyed the hotel. If there is anything we can do to tailor your next stay please don’t hesitate to contact us. Kind regards, William Front Office Manager
Tong
City Double Room
Stayed in Apr 2025
Family
2 review
10/10
Outstanding
Posted on May 25, 2025
It is great hotel and location is very convenient. I and my daughter enjoyed it and she said she got good sleep with comfortable bed.
Response from Property: Thank you for taking the time to review your stay with us. Delighted to hear you enjoyed the hotel. If there is anything we can do to tailor your next stay please don’t hesitate to contact us. Kind regards, William Front Office Manager
Tominus C
Family Room
Stayed in Jun 2025
Family
13 review
10/10
Outstanding
Posted on Jul 28, 2025
The location is close to the major tourist spots. The swimming pool and gym are very well equipped. Must try!
Response from Property: Thank you for taking the time to review your stay with us. Delighted to hear you enjoyed the hotel. If there is anything we can do to tailor your next stay please don’t hesitate to contact us. Kind regards, William Front Office Manager
Anonymous User
City Double Room
Stayed in Dec 2024
Couple
5 review
9.5/10
Amazing
Posted on Jan 26, 2025
The location is great, not far from city centre. I had an issue with fan in the bathroom but it was solved on the next morning with compensation
Response from Property: Thank you for taking the time to review your stay with us. Delighted to hear you enjoyed the hotel. If there is anything we can do to tailor your next stay please don’t hesitate to contact us. Kind regards, William Front Office Manager
Guest User
City Double Room
Stayed in Jun 2025
Family
2 review
10/10
Outstanding
Posted on Jul 10, 2025
Very good hotel. The service is good and staff are very friendly. The location is good, you can go to famous spots by walking.
Response from Property: Thank you for taking the time to review your stay with us. Delighted to hear you enjoyed the hotel. If there is anything we can do to tailor your next stay please don’t hesitate to contact us. Kind regards, William Front Office Manager
Dani Nina Dom
City Double Room
Stayed in Jun 2025
Couple
1 review
10/10
Outstanding
Posted on Jul 5, 2025
Had a brilliant time. Hotel is lovely, staff are friendly and the leisure facilities are great for a city centre hotel.
Response from Property: Thank you for taking the time to review your stay with us. Delighted to hear you enjoyed the hotel. If there is anything we can do to tailor your next stay please don’t hesitate to contact us. Kind regards, William Front Office Manager
LondonFlyer
City Double Room
Stayed in May 2025
Couple
3 review
10/10
Outstanding
Posted on Jun 30, 2025
Typical hotel, but alas modern, comfortable and clean. Very friendly and helpful staff. Nice spa / pool in the basement (and actually not too busy) Does room service (but hours of room service are limited). Good hotel.
Response from Property: Thank you for taking the time to review your stay with us. Delighted to hear you enjoyed the hotel. If there is anything we can do to tailor your next stay please don’t hesitate to contact us. Kind regards, William Front Office Manager
Pariphan
City Double Room
Stayed in May 2025
Family
8 review
7.5/10
Posted on Jun 21, 2025
The double room was appropriately sized and a bottle of drinking water is provided in the room. The hotel is ten minutes away from Roman Bath and has a swimming pool that closes at 10 pm.
Response from Property: Thank you for taking the time to review your stay with us. Delighted to hear you enjoyed the hotel. If there is anything we can do to tailor your next stay please don’t hesitate to contact us. Kind regards, William Front Office Manager
Onigiri608
Family Room
Stayed in Oct 2024
Traveling with friends
2 review
10/10
Outstanding
Posted on Jan 16, 2025
We enjoy our stay in Apex very much. We received a warm welcome from Tony at the front desk. He was being very friendly the whole time and even recommended us places to visit in Bath. The room was exactly how we expected. The swimming pool and spa facilities were spectacular. Tony suggested us to reserve the time slot that was least busy so that we could enjoy the best of them.
Response from Property: Thank you for taking the time to review your stay with us. Delighted to hear you enjoyed the hotel & were given a warm welcome and advice from Tony! If there is anything we can do to tailor your next stay please don’t hesitate to contact us. Kind regards, William Front Office Manager
Guest User
City Double Room
Stayed in Oct 2024
Family
2 review
10/10
Outstanding
Posted on Nov 25, 2024
It was a wonderful experience in the hotel.
Firstly I would like to really appreciate the service of the receptionist named “Nina “. She made our stay really great by managing arrangements for our anniversary day with her smile.
The view was great from the balcony in the hotel room. It was clean . Memorable stay , humble staff. Great day . 😀😀
Response from Property: Good evening,Thank you for your lovely review! It's so lovely to hear that Nina made such a memorable impression.Hope you had a great time in Bath and we hope to see you again soon.Kind
Guest User
City Double Room
Stayed in Jun 2025
Couple
1 review
10/10
Outstanding
Posted on Jul 13, 2025
Very nice stay we had. I particularly like the bathroom with a big bath tub.
Response from Property: Thank you for taking the time to review your stay with us. Delighted to hear you enjoyed the hotel. If there is anything we can do to tailor your next stay please don’t hesitate to contact us. Kind regards, William Front Office Manager
Proud Pinay living in UK
Family Room
Stayed in Sep 2024
Family
1 review
7.5/10
Posted on Dec 22, 2024
I stayed at the Apex City of Bath Hotel with three other people in a room with two queen beds. The room was big, comfortable, and had a window, which was nice. The hotel is a little far from the train station, about a 10-minute walk, but it’s an easy walk to the city center, which takes around 5-7 minutes. The price was good, especially since I got a discount on Trip.com after booking train tickets.
Compared to the Apex City of London, this hotel felt a bit less fancy. The London hotel had more special things for birthdays, like free extras. We didn’t try the hotel’s breakfast, but there are many good places for breakfast nearby.
Overall, the stay was nice. If you don’t mind walking a bit, it’s a good choice. Next time, I might stay in a hotel more in the center of town.
Response from Property: Good evening,Thank you for your feedback and your comments in which we can improve our offering. We value your feedback and will share this with the relevant departments. Hope you had a lovely time exploring the city and we hope to welcome you back on your next visit to Bath.
Guest User
Family Room
Stayed in Mar 2025
Family
1 review
10/10
Outstanding
Posted on Apr 12, 2025
All the services received from hotel staff were exceptional. Would def recommend to friends and family. Cant wait for my next stay.
Response from Property: Thank you for taking the time to review your stay with us. Delighted to hear you enjoyed the hotel. If there is anything we can do to tailor your next stay please don’t hesitate to contact us. Kind regards, William Front Office Manager
Hsu Hnin
City Double Room
Stayed in Aug 2024
Couple
1 review
9.5/10
Amazing
Posted on Sep 16, 2024
Amazing stay at the hotel, really clean and tidy. Amenities are all provided, friendly service as well.
Response from Property: Thank you for taking the time to review your stay with us. Delighted to hear you enjoyed the hotel and facilities and had a lovely time in Bath. If there is anything we can do to tailor your next stay please don’t hesitate to contact us. Kind regards, William Front Office Manager
Guest User
City Double Room
Stayed in Jan 2025
Couple
1 review
10/10
Outstanding
Posted on Feb 27, 2025
Having stayed at Apex (same location) previously we knew what to expect, but because we’d come from another hotel chain that morning we were reminded about how much better Apex really is. From the moment we walked through the front door and were greeted by friendly, knowledgeable staff that checked us in without any fuss to the comfortable and spacious room with balloons (ordered separately) and delicious food for breakfast. Great location and great accommodation. Highly recommended.
Response from Property: Thank you for taking the time to review your stay with us. Delighted to hear you enjoyed the hotel. If there is anything we can do to tailor your next stay please don’t hesitate to contact us. Kind regards, William Front Office Manager