Vienna International Hotel (Baoshan High-speed Railway Station Wuyue Plaza) Reviews

The hotel is well-located near a shopping center, making it easy to find dining options. Haidilao is just around the corner. However, the night staff clearly need better training. After checking in, I went to take a shower late at night (around 12 AM on 02/07) and realized there was no hair conditioner left in my room. When I called the front desk, the night shift staff member simply replied, *“We don’t have hair conditioner at the front desk.”* I explained that my room’s hair conditioner bottle was empty, to which she responded, *“Oh, you don’t have any in your room?”*—as if I would call asking for something that was already there! She repeated that she didn’t have any hair conditioner available at the front desk and mentioned that housekeeping was off duty. In my experience, hotel staff usually retrieve missing amenities themselves if housekeeping isn’t around, but this employee showed no willingness to help. Instead, she said someone would bring hair conditioner in the morning. This did not happen. What if there had been no body wash left —was I supposed to skip showering altogether? The lack of basic problem-solving and customer care was disappointing. The hotel needs to improve its service standards.

Free transport service to train station.

Good service! Hygiene, cleanliness!

The hotel is pretty good. The front desk patiently helped with directions and arranged in advance to be sent to the high-speed rail station, which is very convenient. The only thing is that the road at the door is not suitable for pedestrians, but there are many places to eat and drink in the square behind, and it is not far to walk. It will be more convenient to drive, and it is also close to the high-speed rail station. Breakfast coupons were given, but we changed our train schedule to an earlier date. The restaurant waiter was very friendly and brought us egg bread as a snack. There are so many delicious foods in the square 😄

The room is very large, clean and tidy. It is very smart. The front desk service is very good and enthusiastic. There are many types of breakfast. It is very good and worth recommending.

The front desk service is very good, very polite and enthusiastic, especially the front desk sister Xinxin, who gave me a lot of travel guides. Thank you very much. The room is also very clean and the facilities are complete. It is a very good stay experience. It is highly recommended. The price-performance ratio is very high! Like 👍

Let me start with the advantages: 1. The front desk and service staff are polite and professional. 2. The hotel is located not far from the railway station and Wuyue Plaza, which is very convenient. 3. The room is relatively clean. 4. Pick-up and drop-off service available. As for the shortcomings, they are all minor flaws, but they greatly affect the experience: 1. The room soundproofing is average 2. The TV remote control was not easy to use, the windows were difficult to open and close, and the phone in the room could not contact the front desk. 3. The light of the WIFI device on the desk cannot be turned off. Although the light is small, it is very bright. When all the lights in the house are turned off, the flickering light affects your rest.

The hotel is very big, but the entrance is a bit hard to find. After searching for a long time, I found that it is very close to Wuyue Plaza and convenient for eating and drinking. The picture has nothing to do with the hotel, it is a picture of Tengchong Coffee Farm.

The room is clean and tidy, the front desk service is very good, good reviews

The hotel environment is OK, the price increase during the Spring Festival is not fierce, but your breakfast is too abstract, we went there at the specified time and there was nothing, and they didn't make up for it. Then I don't know why they added me on WeChat later. It's a bad review. Oh, by the way, the hotel is a bit remote, in a bunch of 4 sons' hotels

The hotel lobby is grand, the hotel is quiet, and the location is convenient. There is Wuyue Plaza next to it, which can be reached in a few minutes' walk. The room is clean and tidy, the bed is very comfortable, free station pick-up, the service of the ladies is also good, it is worth a thumbs up 👍👍👍

Very good, warm service, sunny room, convenient for shopping Sanitation: clean, Environment: very good Service: warm Facilities: very good, all intelligent facilities, easy to use

The hotel is located opposite Wuyue Plaza. The parking lot is large but there are also many cars parked there. The hotel rooms are clean and tidy, the bedding is comfortable and hygienic, the service staff is friendly, and the breakfast variety is rich and diverse.

The room is big, the service is good, the environment is clean and nice!