Metropole Bangkok Reviews

Response from Property: Dear JohnO,Thank you for your wonderful feedback! We’re delighted to hear that you enjoyed the colonial-style charm of Metropole Bangkok, as well as the clean environment, pleasant atmosphere, and our friendly team.Your appreciation of the details, from the décor to the music, truly means a lot to us. We look forward to welcoming you back soon for another memorable stay in the heart of Thonglor.Warm regards,Bun Kengaksorn Hotel Operation Manager

Response from Property: Dear Value Guest,Thank you for your feedback. We're sorry to hear about the issues you experienced, from housekeeping and noise to your interaction at the front desk. Your comments have been shared with our team to help us improve.We appreciate your input and hope to provide a better experience in the future.Best regards,Bun Kengaksorn Hotel Operation Manager

Response from Property: Dear ButterbeartyThank you for your feedback, and we sincerely apologize for the inconvenience. We've addressed the towel issue with our housekeeping team and are investigating the noise disturbance to prevent future occurrences. We truly hope to have another chance to welcome you back with a better experience.Best regards,Bun Kengaksorn Hotel Operation Manager

Response from Property: Dear Value Guest,Thank you for sharing your feedback, and we sincerely apologize for the inconvenience you experienced during your stay.We are truly sorry to hear about the issues with cleanliness and the discomfort caused. Please be assured that this is not the standard we aim to uphold, and we have taken immediate action with our housekeeping team to ensure this does not happen again.Regarding the pool maintenance, we regret that you were not informed ahead of time. We understand how disappointing that must have been and appreciate your patience.We’re pleased to inform you that both our swimming pool and gym facilities are now fully operational and ready for our guests to enjoy.Thank you again for your feedback — it helps us improve and provide a better experience in the future. We hope to have the opportunity to welcome you back for a much-improved stay.Warm regards,Bun Kengaksorn Hotel Operation Manager

Response from Property: Dear JosephThank you for taking the time to share your experience. We’re truly sorry to hear about the noise and the inconvenience caused by the ongoing maintenance. Your feedback is valuable and has been shared with the team for review. While we’re glad you appreciated the location, we regret that your stay didn’t meet expectations. We hope to have the chance to welcome you back under better circumstances.Best regards,Bun KengaksornHotel Operation Manager

Response from Property: Dear Sng Jian DaThank you so much! We're thrilled you loved the location, design, and had fun with your mini photoshoot. Our team is delighted to hear your kind words. Hope to see you again soon!Best regards,Bun KengaksornHotel Operation Manager

Response from Property: Dear ichikokiku, Thank you for choosing Metropole Bangkok to celebrate such a special occasion! We're delighted to hear that your birthday stay in our largest suite was spacious, clean, and comfortable — perfect for making memories with friends.It’s also wonderful to know our team made a positive impression and assisted you with parking despite the limitations. Your kind words truly mean a lot to us.We’re so glad to have been part of your celebration and look forward to welcoming you back again soon for another memorable stay!Warm regards,Bun Kengaksorn Hotel Operation Manager

Response from Property: Dear Ohana678Thank you for your feedback. We're glad you appreciated the clean rooms and classic design. Your comments on service and room size are noted and will help us improve. We hope to welcome you again soon!Best regards,Bun KengaksornHotel Operation Manager

Response from Property: Dear AED_khv Thank you for choosing us during the Songkran Electronic Music Festival! We’re glad the location suited you well. We’d love to welcome you back again on Songkran Day or anytime you’re in town!Best Regards,Bun KengaksornHotel Operation Manager

Response from Property: Dear Guan HockThank you for staying with us for 5 days! We're delighted you enjoyed the facilities, convenient location, and shuttle service. We appreciate your note on the shuttle timing and will review the schedule. Looking forward to welcoming you back soon!Best regards,Bun KengaksornHotel Operation Manager

Response from Property: Dear Christopher JamesThank you so much for your kind words! We're very pleased to hear you enjoyed our amazing staff, lovely rooms, and the swimming pool. It means a lot to us that you had a great stay. We hope to welcome you back again soon for another relaxing visit!Warm regards,Bun Kengaksorn Hotel Operation Manager