Hilton Garden Inn Bangkok Riverside

Hilton Garden Inn Bangkok Riverside Reviews

Hilton Garden Inn Bangkok Riverside

168 ICS Tower, Charoen Nakhon Rd, Khlong San, Bangkok, 10600, ThailandSee Hotel Details
Hilton Garden Inn Bangkok Riverside
Hilton Garden Inn Bangkok RiversideHilton Garden Inn Bangkok RiversideHilton Garden Inn Bangkok Riverside
Choose dates to check available rooms
We Price Match
1 night

Guest Reviews

9.2/10
Great
292 review
Verified reviews
Location9.4
Amenities8.9
Service9.1
Cleanliness9.3
Filter by:
Sort by:
All reviews(292)
Positive reviews(286)
Reviews with photos/video(100)
Convenient for shopping(51)
Near shopping area(38)
Easy to get around(22)
Perfect for business trips(12)
Pool was OK(12)
Would stay again(11)
Loved the view(9)
Friendly front desk staff(8)
Negative reviews(6)
Guest User
King Guest Room
Stayed in Jun 2025
Family
1 review
10/10
Outstanding
Posted on Jul 7, 2025
I recently stayed at the Hilton garden inn hotel bangkok Thailand and had a truly wonderful experience.our room was clean very comfortable going to icon Siam mall .modern with great amenities and beautiful view.The breakfast buffet has a wide variety of food.My stay was perfect!❤️❤️❤️
Response from Property: Dear Valued guest,Thank you very much for choosing to stay with us at Hilton Garden Inn Bangkok Riverside. We are thrilled to hear that you had a truly wonderful experience and enjoyed your comfortable room, our modern amenities, and the beautiful view.It’s also great to know that you liked our breakfast buffet and found it to offer a wide variety of food. Your kind words mean a lot to our team.We look forward to welcoming you back on your next visit to Bangkok!Best regards,Hilton Garden Inn Bangkok Riverside
LUI Grace
King Guest Room
Stayed in May 2025
Solo traveler
1 review
9.5/10
Amazing
Posted on Jun 8, 2025
Good location just walk about 5 mins very closed to Icon Siam. Clean and the staffs are helpful and polite. My room has no good view and the swimming pool is very small.
Response from Property: Dear Lui Grace,Thank you for taking the time to share your feedback regarding your recent stay with us. We are delighted to know that you appreciated our convenient location near Icon Siam, the cleanliness of our hotel, and the courteous and helpful service from our staff.We are sorry to hear that the room view and swimming pool size did not meet your expectations. While some aspects of our facilities are fixed, please know that we genuinely value your feedback and are always looking for ways to enhance our guests’ overall experience.We do hope to have the pleasure of welcoming you back in the future for another enjoyable stay.Best regards,Hilton Garden Inn Bangkok Riverside
Carkakz
Twin Deluxe Room River View
Stayed in Mar 2025
Family
2 review
8.0/10
Very Good
Posted on Apr 16, 2025
The location is good which is connected to the BTS station and ICONSIAM. Very convenient! The staff service in the restaurant is excellent. They’re very helpful to the seniors customers. My parents admired them very much. The view from the gym room is nice.
Response from Property: Dear Carkakz,Many thanks for your review for Hilton Garden Inn Bangkok Riverside following your recent trip to Bangkok. We appreciate you taking the time to provide such detailed feedback, this is so rewarding for the team to be reminded of the positive impact their wonderful service has on our guests experience at the hotel as they always endeavor to make it the best possible. We hope to have the pleasure of welcoming you back in the near future.Best Regards,Natthawarulchaya S.Operations Manager
Martin Castro
King Deluxe Partial River View
Stayed in Feb 2025
Solo traveler
4 review
9.5/10
Amazing
Posted on Mar 26, 2025
New facilities and great view from the compact yet comfortable room. Shopping underneath and across the street. Convinient 7-11 right in front.
Response from Property: Thank you for your kind feedback. We are pleased to hear that you enjoyed the facilities and the view from your room. It is wonderful that you found the room comfortable, despite its compact size, and that the convenience of shopping options and the nearby 7-11 added to your positive experience.We truly appreciate your comments and look forward to welcoming you again soon.Best regards,Hilton Garden Inn Bangkok Riverside
Anonymous User
King Deluxe Room River View
Stayed in Feb 2025
Couple
16 review
10/10
Outstanding
Posted on Mar 17, 2025
The hotel boasts a fantastic location, directly connected to ICONSIAM shopping mall, making shopping and dining incredibly convenient. Rooms are modern and comfortable, with excellent service ensuring a seamless and enjoyable stay.
Response from Property: Thank you for your wonderful feedback. We're thrilled to hear that you enjoyed our prime location, directly connected to ICONSIAM, as well as the comfort of our rooms and the service provided. We strive to offer a seamless and enjoyable experience, and we’re so glad it met your expectations.We look forward to welcoming you back in the future.Warm regards,Hilton Garden Inn Bangkok Riverside
SACHA MICHAEL STOECKLIN
King Guest Room
Stayed in Jun 2025
Family
5 review
9.5/10
Amazing
Posted on Jul 10, 2025
It’s a hotel for a good price conveniently located and connected with ICONSIAM. It has a good breakfast selection, people are friendly. The swimming pool is very small but it works well for one person to swim. I can recommend this hotel.
Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback!We’re glad to hear that you enjoyed your stay and found our location convenient — especially the connection to ICONSIAM. It’s also wonderful to know you appreciated our breakfast selection and the friendliness of our team. Your comments about the swimming pool are noted, and we’re happy it still met your needs during your visit.Thank you for recommending us! We hope to have the pleasure of welcoming you back again soon.Warm regards,Hilton Garden Inn Bangkok Riverside
Dulay
King Guest Room
Stayed in Dec 2024
Family
8 review
9.5/10
Amazing
Posted on Jan 23, 2025
Great location, near ICONSIAM, great, friendly and helpful staffs. Everything about the hotel was exceptional. It was clean, stylish, roomy with excellent service. Breakfast was good and great value for money. Room itself was well equipped and comfortable. I hope to be back for a longer visit in the future.
Response from Property: Thank you for choosing to stay with us at Hilton Garden Inn Bangkok Riverside and for your review, we truly hoped you enjoyed Bangkok. I am most grateful for your kind words, especially for the service culture from our team. I have shared your praise with the entire team, who are delighted you had such an enjoyable and memorable stay. We do look forward to welcoming you back whenever your plans next bring you to Bangkok.Yours sincerely, Hilton Garden Inn Bangkok Riverside
Lydia Lee
King Deluxe Room River View
Stayed in Nov 2024
Couple
2 review
10/10
Outstanding
Posted on Dec 20, 2024
Hotel was very clean and location was great! Just walking distance of 3 mins to Iconsiam.
Response from Property: Dear Lydia Lee,Thank you for your kind feedback! We're delighted to hear that you enjoyed our hotel's cleanliness and our convenient location, just a short 3-minute walk from Iconsiam. We truly appreciate your comments and look forward to welcoming you back for another great stay! Safe travels!Warm regards,Hilton Garden Inn Bangkok Riverside
Richard barrow
Twin Guest Room
Stayed in Apr 2025
Couple
34 review
9.0/10
Great
Posted on May 19, 2025
Very nice hotel great location Room very nice. Still looks new I wasn’t a fan of breakfast. Gym was very small and also the swimming pool Overall I would still stay here I would give it 8/10
Response from Property: Thank you for choosing to stay with us at Hilton Garden Inn Bangkok Riverside and for your review, we truly hoped you enjoyed Bangkok. I am most grateful for your kind words, especially about our facilities and great location. I have shared your praise with the entire team, who are delighted you had such an enjoyable and memorable stay. We do look forward to welcoming you back whenever your plans next bring you to Bangkok.
Rita
King Guest Room
Stayed in Oct 2024
Solo traveler
5 review
7.0/10
Posted on Nov 17, 2024
Opposite to icon Siam and next to the BTS golden line so quite convenient. But if you are going to other shopping area it will take quite some time.     Hotel rooms can see part of the river view( lower level block by icon Siam so guess higher floor can have a better view).  Was able to see the fireworks from the room which is great!  Breakfast is ok but not that great as compare to other  4/5 star hotel.  The swimming pool is pretty small.  Good thing is you can see sunset from the lift lobby’s window. Sunrise can be seen from my room too.  Service is ok and other amenities is quite basic.
Response from Property: Dear RitaThank you for taking the time to share your experience with us. It is through this valuable tool that we are able to gain feedback of our performance firsthand, which allows us to monitor and improve our services by focusing on your needs as a valued guest. We are sorry that not all aspects of your stay were satisfactory. Please be assured that we are taking guest feedback seriously and will be used as a tool for our further improvement. We hope to have the opportunity to redeem ourselves in the future.Best regards,Natthawarulchaya SriboonlueOperations Manager
Ms Regina
King Guest Room
Stayed in Sep 2024
Solo traveler
13 review
6.0/10
Posted on Nov 3, 2024
The worst hotel under Hilton that I had ever stayed. Totally far away from Hilton's standard! I was here for 6days5nights. Lots of hiccups and room for improvement. 1- No conceriage 2- No bell man service 3 - No room service 4 - Pillow wasn't nice to sleep on 5 - Room was okay, But when comes to daily housekeeping its just absurd nonsense - Daily room make up was not done throughly, Floor not vaccummed, bathroom not cleaned. It was till I made a complain to front desk then I come back with a clean room - The worst experience I had thus far as I have never stayed in a hotel whereby I come back daily with a unclean room. I understand that it might just be a 4star hotel but being under hilton, the basic standard should be expected! Nevertheless, I got to praised the front desk staffs for their good service and readiness when attending to request
Response from Property: We are sorry that your experience did not meet your expectations. We look forward to an opportunity to welcome you back to Hilton Garden Inn Bangkok Riverside again.
Athena L
Twin Guest Room
Stayed in Mar 2025
Traveling with friends
7 review
10/10
Outstanding
Posted on Apr 22, 2025
The services were excellent with sweet smiles at all times. Front desk staff speak fluent English and work with passion to introduce the surrounding areas. The room is bright during the daytime and even the nighttime. Lots of massage services are available along the street. Also, Lotus's supermarket in the basement of ICS becomes a must visit venue.
Response from Property: Thank you for choosing to stay with us at Hilton Garden Inn Bangkok Riverside and for your review, we truly hoped you enjoyed Bangkok. I am most grateful for your kind words, especially for the service culture from our team and our great location. I have shared your praise with the entire team, who are delighted you had such an enjoyable and memorable stay. We do look forward to welcoming you back whenever your plans next bring you to Bangkok.
Cyril Choi
King Deluxe Room River View
Stayed in Mar 2025
Business traveler
28 review
10/10
Outstanding
Posted on Apr 19, 2025
Nice hotel and close to shopping mall, however they have to improve water pressure of shower head.
Response from Property: Thank you for recently visiting Hilton Garden Inn Bangkok Riverside. I would like to express my sincere gratitude for taking the time to share your experience with us. Your feedback is valuable as we continue to enhance our guests' experiences.As part of our commitment to providing exceptional service, we take all feedback seriously. Please be assured that your comments have been shared with the relevant departments for further review. We look forward to the opportunity to welcome you back to our hotel during your next visit to Bangkok.Yours sincerely, Hilton Garden Inn Bangkok Riverside
Guest User
Twin Guest Room
Stayed in Sep 2024
Family
3 review
8.5/10
Very Good
Posted on Oct 13, 2024
Has to help this hotel to clarify a bit The location of this hotel is amazing and convenient as transportation is excellent and you can choose the boat, BTS gold line to avoid the traffic jam. The boat can reach a lot of places. The electric plugs are also excellent as there are usb and multi-national plugs. The water pressure in toilet is also excellent with different modes. I have been to 30 countries with different hotels experience. This hotel security is great. The hygiene here is great but the ventilation in toilet has to be improved. And also the sound isolation.
Response from Property: Dear Guest,Thank you very much for your kind feedback toward the location, facilities and security team of our Hilton Garden Inn Bangkok Riverside. This is so rewarding for the team to be reminded of the positive impact their wonderful service has on our guests experience at the hotel as they always endeavor to make it the best possible. We hope to have the pleasure of welcoming you back in the near future. Best regards,Patsamon ApichirapokeyDuty Manager
Anthony
Twin Guest Room
Stayed in Feb 2025
Family
2 review
9.0/10
Great
Posted on Mar 15, 2025
Very good
Response from Property: Thank you for your kind words! We're happy to hear that you were pleased with the stay. We look forward to welcoming you again soon.Best regards,Hilton Garden Inn Bangkok Riverside