Gran Senyiur Hotel Reviews

Facilities and services was average. Overall experience was also average.

Old hotel..

Bagus

Hopefully I can come back and stay here again

Facilities: The room is really big, very comfortable, and has a large floor-to-ceiling window. There is a desk for working, the bed is very comfortable, and the air conditioner is not too noisy. The socket can be adapted to domestic plugs, but it is recommended to prepare a converter as a backup. Hygiene: The bed is very clean, and the waiter will clean it every day if you stay here. However, the bathtub in the one I live in has some flaws. It should be due to its age and some water stains that cannot be wiped off. Environment: In the urban area of ​​Balikpapan, it is very friendly to friends who are on business trips. There are many convenience stores around, and if you are not used to Indonesian food, KFC McDonald's is not far away. There is basically no noise, but this is Indonesia after all. You can always hear the sound of MSL praying. This is inevitable and not a problem. Service: Both the lobby and cleaning staff are very polite. I asked the housekeeper to refill my mineral water, and he gave me four bottles (normally two bottles per room). Summary: The pictures are room pictures and part of the lobby. Old Mercedes-Benz and Beetles are on display in the lobby. The entire hotel uses wooden design extensively. I personally like this style very much. It has a retro and elegant feel.

It was so good. I definitely want to visit again next time. I want to visit again with my friends and have fun. Thank you.

The hotel is very large, giving people a very dignified and generous feeling. The price is affordable. The swimming pool is on the first floor. The breakfast is served in a lot and tastes very good. It is suitable for business trips and tourism!

The hotel is pretty good in all aspects. It's in the center of Balipapan, so it's very convenient to go out for meals and so on. The service is pretty good, and the sanitary conditions are good, but the facilities are a bit old. Breakfast is quite rich.

It's an old hotel, but it's still the best place to stay in Balikpapan!! The air conditioner is a bit old, so I think I'll visit it more often if it's renewed to see if there's mold!! I tie it up every time I go, and the female and male employees at the coffee shop are really kind. I want to write 100 compliment cards and come!! I'm going to listen again next time~

Delicious food, lots of choices, really great, what's more, Sky Bar is top 👍👍👍😁😁😁😁😁😁😁

The rooms are clean and comfortable, the staff are friendly, which makes you feel comfortable, I stayed on the 2nd floor, the condition of the 2nd floor around the room was dark, the room next to me was noisy with shouting, it seemed like a lot of people were staying in that 1st room. Very few TV channels. Apart from that it's okay.

Facilities are not properly maintained. The shower door almost fell off and no repairs were made. The towels should have been changed, they were all black!

The hotel decoration is too old-fashioned and the lighting is too dark

This hotel fully deserves its 5-star rating, primarily due to its exceptional staff who deliver world-class service that rivals top hotels globally. Despite being an older property, the outstanding service quality elevates the entire experience. The staff's performance stands out as truly remarkable, demonstrating a level of hospitality that exceeds expectations even for experienced luxury travelers. Their attention to detail and dedication to guest satisfaction sets a benchmark for service excellence. While the building shows some age and could benefit from maintenance updates, the core elements of a premium hotel experience are excellently executed. The comfortable beds ensure quality rest, while the breakfast offering maintains high standards. The value for money is particularly noteworthy, delivering a level of service and comfort that justifies the price point. The combination of exceptional staff, comfortable accommodations, and quality dining creates a thoroughly satisfying stay. This property proves that outstanding service can overcome minor physical imperfections, demonstrating how passionate, professional staff can create a 5-star experience even in an aging facility. Special thanks to the team for their world-class hospitality. For travelers seeking genuine hospitality excellence at reasonable rates, Gran Senyiur Hotel delivers an experience that competes with global luxury standards, particularly in terms of service quality.