Nusa Dua Beach Hotel and Spa - Handwritten Collection Reviews

Response from Property: Dear Mr. Sotir,Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection.Thank you for your perfect rating and kind feedback. We are thrilled to hear that you enjoyed your clean and spacious room with a lovely garden view. It is also wonderful to know that you had a great dining experience at all four of our restaurants.We are truly happy to hear that you had a memorable stay with us and look forward to welcoming you back in the near future.Best regards,AriniFront Office Manager

Response from Property: Dear Mr. Angelo Stamboulakis,Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection.Thank you very much for choosing to stay at our hotel and for sharing your kind feedback.We are glad to hear that you had a pleasant experience and that everything functioned well during your stay, even if some areas felt a bit dated. Your comment regarding the availability of sun loungers is truly appreciated.Please kindly note that while we understand the importance of poolside relaxation, any additional placement of loungers must carefully consider guest access and overall safety. Nevertheless, we are continuously reviewing ways to enhance comfort and convenience for all our guests.We hope to have the pleasure of welcoming you back on your next visit to Bali.Best regards,AriniFront Office Manager

Response from Property: Dear Ms. Sally Louise,Warmest greeting from Nusa Dua Beach Hotel & Spa - Handwritten Collection.Thank you for sharing your detailed feedback following your recent stay with us.We are pleased to know that you enjoyed the beautiful setting of the resort, the spacious reception area and the quality of food with service at our restaurants, including the gala evenings. Your kind words about the food presentation and value are truly appreciated.We are genuinely sorry to learn of the issues you that encountered during your stay. Please accept our sincere apologies for the inconvenience caused by the condition of the room and the unfortunate sighting that you experienced. We are currently undergoing a phased refurbishment program and your observations help guide our improvements.We also truly regret the frustration caused by the unavailability of sun beds around the pool. We understand how important relaxation is during a holiday and it is disappointing to hear that our team was unable to resolve this issue during your stay. We take your comments seriously and will be reviewing our sun bed policy, also monitoring the procedures to ensure fair use by all guests moving forward.Your feedback is valuable to us. While we are saddened to hear that you do not plan to return, we remain grateful that you chose to stay with us and took the time to provide this thoughtful review.Best regards,AriniFront Office Manager