Peninsula Bay Resort Reviews

★☆☆☆☆ – Scam Alert at Peninsula Resort Nusa Dua: Avoid Like the Plague If you’re handed a glossy scratch-card like this in Bali claiming you’ve won a "1st Prize" — RUN. It’s a well-worn scam disguised as a promotion for the “VIP Peninsula Club” or “Peninsula Resort Nusa Dua.” I received this exact flyer saying I had won one of three prizes: cash, a luxury holiday, or an iPad Mini 6. It looks legit at first glance, complete with QR codes, flashy pictures, and promises of “no cost or obligation.” But here’s the reality, more fool me for being so gullable: ➡️ You "win" every time. Literally everyone is a "1st prize winner." It’s a bait to lure tourists into a high-pressure, hours-long timeshare presentation. ➡️ You don’t actually get a real prize. At best, you might get a cheap souvenir or discount voucher — nothing remotely close to what’s advertised. We however got nothing as there is noone available to show us around! ➡️ You’re trapped. Your free transfers back to where you were picked up from are actually chargeable, I argued with my driver and refused to pay! This isn’t just misleading — it’s predatory. It targets unsuspecting tourists who are just looking to enjoy their holiday, and turns their time into a sales ambush. If someone hands you this flyer on the beach, near a market, or at your hotel — tear it up and walk away. Better yet, report it to your hotel front desk or local authorities. Don’t let your Bali dream vacation turn into a regretful time-suck.

My wife and I were recently caught up in a high-pressure timeshare sales presentation at Peninsula Bay Resort in Bali. We were convinced to put down nearly $7,000 for a timeshare supposedly worth $22,000, based on what we now know were completely false promises. The salesperson, Mark, told us repeatedly that we’d be able to book unlimited extra weeks at resorts around the world for just $350. That was the main reason we decided to go ahead. We were told this would be available through their partner platforms like Interval International and 7Across. But after following up, we discovered this simply isn’t true — and the Peninsula Beach resort itself is not even priced that way. Mark blatantly lied. To make it worse, they’ve since denied our refund, even though nowhere in the contract does it state that the purchase is non-cancellable. After we pushed further, they even cut off our Interval International membership without telling us. That alone speaks volumes about how dishonest the entire operation is. We’re a young family living a nomadic lifestyle with a toddler and another baby on the way. For us, this wasn’t just a vacation thing — it was meant to be a smart investment in travel and family planning. Instead, we’ve been completely taken advantage of. We’ve had no communication, no help, and no action — just silence and avoidance. We’re asking for our money back minus the small fee to 7Across. That’s it. If they don’t resolve this, we’ll be leaving reviews everywhere and sharing our experience as widely as possible to prevent others from getting scammed like we were.

🚩SCAM SCAM SCAM🚩 Approached by a man in Kuta, said we "won the 1st place prize" promo. Told us to go to the resort to collect our *winnings*. But it's just a timeshare scam and total waste of time. I don't understand why they're destroying their business with this ridiculous bs as you can see from all the other 1-star reviews.🤦AVOID!

I was last staying in this hotel in November 2023. It is a good hotel, however we paid 15k for a membership, which we thought would give us priority for accommodation and treatment. Do not be a fool and pay for this membership as you can get the accommodation for $300 a week more than we pay without having to pay the membership. You even get less benefits I.e. no inclusive breakfast etc You also have to book at least six months in advance, as a member, just to get a room. We don’t always know if work will allow for this advance booking. In addition, when I purchased the membership we were informed that only members can stay in the four Peninsula owned accommodations, which is not true as I asked other guests staying there and they were not members.

Like many others I was approached in Kuta by a pleasant young man- usual story - scratch card prizes to claim- and yes one was t shirts and one was first prize- what a surprise! Oh dear , have to go to his office to claim it and of course he was delighted because he would get cash bonus. Had nothing better to do so followed him - much further than he said, but he was chatty and I’m on holiday. Thank goodness office was air conditioned! Surprise, surprise you have to go to actual resort to claim first prize- thats when I clocked this was a timeshare promotion. As a solo female there was no way I was getting into a taxi to an unknown resort and made that quite clear to the gentleman and his ‘manager’ and walked away. The one consolation was that, being Balinese they were gracious in their acceptance of my refusal to participate ( unlike the European timeshare scouts who could be very unpleasant when you refused). That is why I have given 2 stars not 1! Tourists beware. If you want to spend your precious holiday time doing this - fine, but just be aware

Overall Experience I had a very enjoyable stay at this hotel after trying a few other options. That said, the hotel operates as a membership club, and you are approached by a marketing company. Unfortunately, their approach can come across as a "scam", relying on a "poor me" and secretive narrative. While I understand that marketing strategies are part of the business, I do believe there must be a more genuine, transparent way to handle this. Thankfully, once I arrived and started interacting with the sales team, the staff and other members, the hotel quickly felt like a second home, and the overall experience turned out to be very positive. I also want to commend the hotel for their exceptional landscaping efforts. The team goes above and beyond to maintain and clean countless pools, as well as tackling the challenging task of clearing the reflux debris from the mangrove reserve and the surrounding ocean. It’s clear that they take environmental stewardship seriously, and their commitment to preserving the natural beauty of the area is truly impressive. Design and Aesthetic: As an interior designer with a background in tour operations, I’ve encountered a wide variety of hotel designs, and I have mixed feelings about this one. The furniture and artwork feel somewhat dated, reminiscent of the 90s, sitting awkwardly between modern and traditional styles. While the overall ambiance aligns with a 4-star property, there’s clear potential for a 5-star upgrade with some thoughtful design updates. That being said, the space still has a unique charm and provides a relaxing atmosphere. Additionally, having access to the Peninsula Beach Hotel (the sister property) is definitely a nice perk, offering more options for guests to enjoy. Cleanliness and Staff: The hotel’s cleanliness is outstanding, and I was thoroughly impressed by the staff. They were attentive and went above and beyond to ensure that my stay was as comfortable as possible. Their level of service and attention to detail ( with daily motivation quotes left behind) truly enhanced the experience. Suggestions for Improvement: While the hotel offers a lot of positives, there are areas for improvement that could really help elevate the overall experience. Updating the furniture and incorporating more modern, local design elements would bring a fresh vibe to the space. I recommend working with a local designer, such as those at Ramayana Hotel, to introduce a more cohesive design. The hotel doesn’t need to embellish every wall, but focusing on what truly matters—creating focal points and a unified color scheme—could significantly improve the aesthetic without stretching the budget. Small, strategic changes can go a long way in creating a more modern and inviting atmosphere.

This place is amazing!! And the convenience to spend time in two different resorts close to each other but in different beaches is hilarious..! The restaurants of both resorts are good and some of the best prices compared with other restaurants in the area. Weekly entertainment is great fun too!!

Was horrified at the state of the luxury 1 bedroom apartment. Was told when I signed up to timeshare- it’s self Contained apartment - yet the kitchen is missing most cooking items, no toaster. And basic things like spatula, knives, toaster, strainer not supplied in the room. The wooden cooking spoon was covered in mould, the entire apartment smelt like mould. When I asked it be cleaned- all that was done was floors broomed, and shower wiped down (without only a cloth- no disinfectant or spray). The toilets were never cleaned. Any trails in the bathroom. Bath tub had mould around it. Paint peeling. The air con in the bedroom rattled so loudly it was impossible to sleep. The same air con remote didn’t work so it was stuck on 16 degrees and Couldn’t be changed or turned off. The couch and carpet in lounge room smelt and had stains all over- obviously never been cleaned. Somebodies rice was caked in between couch cushions. Was told we would have Disney, Netflix and prime on tv however you need to sign up for them to access. The bath towels and pool towels stick and had stains on them. When I asked to have fresh was told it would cost $. Every complaint raised was rarely addressed. This is the worst “exclusive” 5 star hotel I’ve ever stayed in. Would never recommend

Please don’t take the yellow ticket, they targeted us on the side of the road and said to follow them to the resort. They wanted a lot of information (as in stuff they can steal your details), I didn’t want to show a copy of my licence and they didn’t like that. It screamed scam!!! As all things that are too good to be true!! Golden ticket, free iPad etc

So i had many times come there and in one moment i was enjoyed my time with my wife for celebrate our anniversary and once time there some concern with the bellboy staff who didn't care and initiative for carry our luggage some guest at that time carrying theirs own. but as greater and staff they certainty should to assist us they weren't totally reflect as genuine hospitality but for entire stay trought another servive i feelt peninsula good place for having peace and quiete inside hustle of urban life

What can I say? One of the most stunning venues in Bali. Very quiet and has a real country feel about it. There is definitely enough swimming pools to meet your needs and the rooms are spacious and well set out a great holiday place. Looking forward to returning again in 2025.

Please see previous review - similar experience. They stop you in the street, offer some scratch tickets, prizes, etc. No clarity in the offer and they keep saying that they get bonuses if you accept and that is how they can support their families, etc. Not clear what you can get in the end, they mentioned a voucher but I refused. Bottom line, you waste vacation time - looks like they desperately need tourists.

SCAM - STREET SCAM We were approached by a man named Pauluy, who attempted to hand us some lotto cards. Even after we declined, he insisted and mentioned that his family relies on the money he makes from selling these cards and begged us to open them. He gave us the cards and informed us that my husband had won two free shirts and I had won the grand prize of either $1000 AUD, a luxury vacation, or an iPad mini. However, to receive the prize, we had to go to a new hotel and take a tour of it. He added that his employer wants to promote it in Australia and have more Australian visitors. He was insistent that we get into a cab as he kept saying he would get 50 Australian dollars that would help him support his family, and if we dont go, he won't get paid. We declined, and he kept pushing and trying to hug as and be buddy buddy with us, but both my husband and I felt that it was a scam. After all, who gives away $1000 so easily? He also asked for our names and place of stay so that he could send a car to pick us up tomorrow when we could arrange for someone to look after our kids and that we wouod only be at the hotel for 6 hours. We said no again, and that we had already planned our days. Fortunately, our daughter started crying just then, giving us a chance to leave. We were approached six times during our trip by people offering these cards, so be wary of such scams.

On street sales person with a bogus promotion stopped me on the street wanted me to go into a cab as a lucky winner. DO NOT TELL THEM ANYTHING AND LEAVE. They are very compelling and have a stck of glossy brochures - its a mess and dont get involved