Mercure Bali Nusa Dua Reviews

Response from Property: Dear Olena,Thank you so much for your kind words and for taking the time to share your experience. We’re thrilled to hear that you enjoyed our modern touches, great service, and spotless rooms — and that our housekeeping team made such a positive impression.It’s also wonderful to know that you feel Accor consistently goes above and beyond. Your recommendation means a lot to us, and we truly look forward to welcoming you back for another memorable stay.Warm regards,Ketut IrianaGeneral Manager

Response from Property: Dear Andy,Thank you for your kind feedback! We're glad you enjoyed our convenient location, attentive service, and the complimentary shuttle to the beach.We truly appreciate your thoughtful suggestion — with ongoing care and proactive maintenance, we’re committed to bringing Mercure Nusa Dua back to its best. Your encouragement means a lot to us!We look forward to welcoming you back again soon.Warm regards,Ketut IrianaGeneral Manager

Response from Property: Dear Riana Luck,Thank you for taking the time to share your detailed feedback. We’re glad to hear that Mirah provided a warm welcome and that your kids enjoyed the electric motorbikes and our gym facilities.However, we sincerely apologize for the issues you experienced with your room, the cleanliness, and the pool area. Your comments about the curtain, wet floors, and the unattended birthday cake plate have been shared with our housekeeping and maintenance teams to ensure immediate improvements. We also regret any inconvenience caused by the buggy service schedule and the distance to the lobby, especially when traveling with children.Please rest assured that your feedback is invaluable to us as we strive to enhance our guests’ experiences. We hope to have the chance to welcome you back and provide a stay that better meets your expectations.Warm regards,Ketut Iriana'General Manager

Response from Property: Dear Valued Guest,Thank you for your kind review! We’re happy to hear you enjoyed your stay and appreciated our amenities, swimming pool, and service. It’s always wonderful to know our guests had a pleasant and comfortable experience at a good value.We look forward to welcoming you back to Mercure Nusa Dua on your next visit!Warm regards,Ketut IrianaGeneral Manager

Response from Property: Dear Valued Guest,Thank you for taking the time to share your feedback. We’re glad to hear that you found the location convenient and appreciated the fully equipped apartment and complete amenities — it’s great to know those aspects added to your comfort.We’re sorry, however, to learn about the issue you experienced with the shower temperature. That’s certainly not the experience we aim to provide, and we’ve shared your comments with our maintenance team for immediate review to ensure it doesn’t happen again.We appreciate your feedback and hope to welcome you back for an even better stay next time.Warm regards,Ketut IrianaGeneral Manager

Response from Property: Dear Guest,Thank you for sharing your feedback with us.We are pleased to hear that you appreciated the location of our property, but we sincerely apologize that the cleanliness did not meet your expectations. Cleanliness is a priority for us, and we will be addressing this matter with our housekeeping team to ensure that future guests experience a more satisfactory stay.We truly value your comments, and we hope to have the opportunity to welcome you again and provide a much better experience.Warm regards,Ketut IrianaGeneral Manager

Response from Property: Dear Kiam Hwee Raymond,Thank you for your kind feedback! We're glad to hear you enjoyed our central location and hope it added convenience to your stay. We look forward to welcoming you back again soon.Best regards,Ketut IrianaGeneral Manager