Mercure Bali Nusa Dua Reviews

Arrive at night, receptionist mirah was very friendly But she didn’t give me good room, the curtain doesn’t work, cant be open and can’t close. ❎The cleaning service was very bad, mop the room and very very wet floor and dirty, also I saw birthday cake plate outside not being pick up for 2 days. ❎The swimming pool bed was a bit disgusting,🤮 And the pool very dirty un maintained ❎the road to the loby is far and the buggy only go every 30 minutes and stop at 7pm so have to walk with kids to the road ✨The gym is clean and good condition ✨ my kids enjoy the electric motorbike

Don’t stay at this hotel. Terrible services. Dirty. Unfriendly manager. They open my room without my consent and leave my room open. When I complained about this terrible accident, they blame me instead of offering me any solution. If you have any trouble they gonna blame you instead offering you a solution

The hotel was . From the bed linens to the balcony doors . Stains all over . Toilet have algae.

The location and amenities of the hotel is good. The service is average and a bit slow. When you need something, like flat iron, it is most of the time not available. The sound proofing of the room is not good, its quite noisy. We've stayed here for 9 nights at 4th floor and 2nd floor. The staff are friendly and approachable.

Location - Good. Lobby - Stained and very old furnitures. Rooms - Just ok, but strange toilet layout. Wash basin is inside the room look horrible. Shower and WC is separate. AC not cooling enough. Breakfast - Just ok, with very limited choices. Swimming Pool - Good. Stayed 3 nights, and won't even consider for next Bali trip. They need measure upgrade to their lobby and rooms, specially toilet and basin.

this is a great hotel with great value and great staff and great location, highly recommend for all visiting Bali

The furniture and fixtures are old and worn out.. The air-con was leaking every day even after fixing it ..

For a Mercure Hotel, one could easily expect some more, but all in all it was a very good stay, with gym and pool being excellent. Overall, rooms are the only disappointment but are nonetheless fine. Breakfast is varied and fine.

Very noisy, room is not sound proof. Keep hearing people banging doors. No free shuttle to front of hotel. Walk from lobby to front of hotel is easily 15 mins

Everything is good.

Good location

Our overall impression is good, although the room design, mildly speaking, is weird and inconvenient for 2 people to stay in the room with the washbasin being not in the bathroom but in the room itself. There’s no wardrobe in the room and there are hardly any shelves where you can put your clothes either, so we had no choice but to keep our clothes in the suitcase. There’s no separate smoking area, so non-smokers will have to tolerate smoking guests at the restaurant while having a meal. Our room hadn’t been cleaned before we checked out, however after asking the receptionist to have our room cleaned, 4 housekeepers were sent to our room and they did their job well. As for the pluses, there’s a beautiful garden where you can have a nice walk or spend some time in a summer house. There are shuttle buses running every hour on the hour that will take you to the private beach, which is equipped with beach chairs and umbrellas, but their number is rather limited. The gym is small but clean and has new machines.

Everything's good! I'd like to visit it one more time!

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