Orange County Hotels with balcony

I paid the room fee on Ctrip and charged it again when I arrived at the hotel. The room rate booked on Ctrip covers all taxes and attraction fees. Checking out is the hotel trying to charge attraction fees again. Is the information channel between Ctrip and the hotel not smooth enough?

Stayed for 3 nights with my family. The hotel room and restaurant were very clean and comfortable. There is a pool where children can play, and the sea is right in front of you, so the location was great.

The hotel boasts comprehensive facilities, is clean and hygienic, has a beautiful environment with a strong artistic atmosphere, and offers warm and attentive service. I stayed in a lake-view room with a balcony; the view from the window was stunning, with lush trees and emerald green lake water, perfect for a stroll. The hotel's beautiful environment is ideal for travelers looking to relax and unwind.

I think it's absolutely fantastic! First off, it's pretty close to the park; a taxi ride is only about ten bucks, and walking back after the park closes at night takes just over ten minutes – a real time and effort saver. Secondly, the price is simply amazing. Three nights here cost less than one night at an official hotel. Since official hotels don't offer early entry anymore, it makes sense to save some money. A taxi to Goofy's Kitchen was also ten bucks, so we got to have our first meal in the US and explore the park's hotel! 😂 The official check-in time is 4 PM, but we arrived around 12 PM, and the lady at the front desk checked us in right away – super grateful for that! We got drenched in a downpour and came into a super warm room for a great nap. The fridge in the room works perfectly, and the bed is very comfortable. My room was even next to the ice machine, which was incredibly convenient! There are plenty of outlets in the room, so no worries there. My mom said the pool was great, but I didn't go. Everything was awesome, except for the shower water pressure being a bit low (though the next hotel I stayed at also had low water pressure, is California experiencing a water shortage? 🥹).

I would like to commend the excellent customer service of the front desk staff especially Nike, Marilyn and the assistant manager, I believe his name is Tommy. They are very caring and went above and beyond just checking me in. Nike assisted us with our printing issues which helped us tremendously in preparing for our association’s event the following day. Tommy, helped me gather my stuff when I transferred to another room the next day due to fire alarm lights that wouldn’t turn off. That’s the only negative experience of my stay. There was a fire drill at 3am. The flashing light didn’t go off after the sound was turned off. The maintenance people had to work on the issue so I got transferred to another room. Tommy’s assistance during the move is much appreciated.

The hotel is right between the source and residential area so there's no self parking. If you park overnight at the source, you might risk being towed. The only option is valet parking for $25 a night, which isn't bad compared to the places in LA we were going to. They give you a ticket with a QR on it and every morning, you just have to scan it 5-10 minutes before going downstairs and that gives them ample of time to pull it up from their garage. The lobby smells weird but the rooms smell just fine. My parents really enjoyed the the king size bed with pool view and our room worked out just fine. I wish we had the time to swim in the pool though. We were just so tired from our itinerary during the day. Every night we returned to our room, the sheets were changed and we got new towels. One day they came at 8am when we were still sleeping in so they were super on top of it. We ran out of conditioner and that was never refilled but I also never told them what I specifically needed. The check out process was super swift. They just end up deducting the valet fee from the deposit, which is $75 a night.

The biggest highlight of this hotel is the free shuttle service to and from Disneyland! It drops you off right at the park entrance, so you don't have to wake up early to walk or take a taxi. You can sleep in and head out at your leisure. Even when the park closes late at night, there's a shuttle to pick you up and take you back to the hotel. After a whole day of walking, your feet are probably killing you, so having a shuttle is such a lifesaver! The shuttle drivers are all very friendly, and the service is always on time. The only thing to remember is to check the shuttle schedule in advance so you don't miss the last bus. 🏨 Room & Facilities The room was very clean, and the two large beds were perfect for two adults and two children. There's also a bathtub, which was super relaxing for a soak after a long day. All the basic amenities are provided, including a fridge, microwave, and TV. The front desk staff were also very welcoming, and check-in and check-out were both quick.

Great service wil return will recommend and will continue to choose this as my main stay

The hotel is a bit old but I like the setup as it is a suite. The location is not far from disneyland. On our forat day hte rooms.wanst cleaned. Every day after, I had to wait for.thwm.to come by and we had to go.outsode the door.for.them.to clean it even then, they did not really clean it to standarda I.whad to ask them to vacuum the floor. They also do not give us 4.towels as what I have reserved. They want us to call the service desk and they come to.del8ver it so not bad. I just think it's ridiculous when the housekeeping itself.reuse to give extra. I only went.t9 a breakfast once. It looks like they always have the same menu every day. Overall, it's not that bad. But if they improve the service, that would be a wonderful hotel.

The location is close to the sea, but it is sandwiched between two roads, so it's a bit of a detour if you go out for dinner. The room is large, with two TVs, but the facilities are old, and the service staff is nice. I stayed for two nights and the overall feeling was okay.