Read genuine traveler ratings & reviews to find your perfect stay.
Posted onMar 14, 2026
Guest User
This was my first stay at Sanu Niseko. Although it was a short one night stay, I was very happy with the experience.
The property was extremely well designed, amenitized, and fitted out. Although the space was not very big, it was right sized and very comfortable.
The various appliances and equipment (sound, video projector) were great touches and set up the visitor for a full experience. This was not just a hotel or villa property, but a getaway resort experience, or glamping plus plus.
Everything worked, and was designed and placed logically.
The sauna arrangement was perfect, and the skylights a delightful addition.
I look forward to returning with my family.
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Posted onMar 30, 2026|Hotel Room [Non Smoking]
ShaサムイBooked this last minute, and it was the only small room left. Even in late March, near the end of the snow season, the hotel was fully booked. The 7 or 8 parking spots out front require a reservation and cost 4000 JPY per night. Although my room was small, it had a beautiful, unobstructed view of Mount Yotei. It was clean and tidy. The second photo in the middle is of a larger room type, which I hope to book in advance next time. The king crab ramen for lunch was 7600 JPY a bowl; the noodles weren't anything special, just a few extra crab legs.
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Price per night from:THB 5,570
Posted onDec 30, 2024
N Yip
This is a family trip for two adults and two kids. And we stayed in the hotel for 7 nights, bfast and dinner included.
It's apparent in the booking that we will have kids in the stay, and yet either Trip.com/hotel charged us meals for 4 adults for the entire trip. We ended up overpaying A LOT and wasting A LOT of food because the kids couldn't finish the set meal. Yet the hotel refused to adjust / refund. This was a serious mistake made by Trip.com / hotel.
The hotel provided shuttle bus to the ski resort. Good that there was early shuttle bus around 815am BUT the return shuttle was way too early (4pm) for any serious skiers. The hotel should offer more options.
There was no gym in the hotel and difficult to do some proper full-body exercise.
Onsen set up was nice and clean and tidy. The public onsen wasn't used much so it ended up a big private onsen for us.
We like the traditional Japanese cusine but very disappointed that the chef provided limited changes on the menu during our 7 nights of stay. We spent roughly same number of nights elsewhere in Niseko and the design of their menu was way better.
Staff in general was very helpful and friendly and some of them spoke English and Chinese.
The hotel was short of staff IMO. I could see them running around in the hotel.
The ski equipment room could be equipped with better facility to dry ski boots and gloves.
Shuttle bus was only offered to Niseko but not Kutchan station which was in fact not too far away anyway.
The room was clean and well maintained. The location of the hotel was great too. It's 10mins from the Niseko station and 5mins from annupuri ski run.
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Price per night from:THB 15,760
Posted onApr 6, 2026|Superior Double Room With Cypress Onsen View Bath - Non-Smoking
陳勝雄1
Nestled on the tranquil shores of Lake Toya, Hotel Premium Lake Toya (ホテル プレミアム・レイク トーヤ) feels like a secluded haven, a true escape from the hustle and bustle of daily life. The moment you step in, time seems to slow down, and your mind finds a sense of calm. Outside the window, the vast and captivating Lake Toya unfolds, with its picturesque scenery creating a living masterpiece that's unforgettable.
Each guest room is meticulously crafted, like a work of art – spacious, comfortable, and adorned with warm, elegant decor. The private open-air bath in every room, with the natural fragrance of hinoki and elm wood, gently embraces your tired body and soul. At night, as soft lights illuminate the room, lying on the plush bed, the world feels wonderfully peaceful and tender. Waking up in the morning, brewing a cup of coffee and enjoying it with the lake view outside – a simple yet profoundly blissful moment unfolds.
The warmth of the service is truly the most touching aspect here! From the moment you enter, you're greeted with meticulous and genuine hospitality. Thoughtfully, they arrange for you to change into comfortable slippers and offer a welcome drink; everything flows naturally and without pretense. I particularly remember a young female staff member with glasses who, with her fluent English and attentive, thorough explanations, made me feel incredibly comfortable and respected. Encountering such dedicated individuals during a trip is undoubtedly a rare stroke of luck.
And the hotel's facilities are full of surprises! Outside the large public bath, complimentary drinks are available, along with table tennis and arcade games, adding a playful touch to your relaxation. The lobby features Japanese snacks and board games, creating a cozy and inviting atmosphere; the relaxation area on the second floor is even more serene and comfortable – once you sit down, you won't want to leave.
The dining experience here is simply sublime. Various alcoholic beverages are kept in ice buckets, freely awaiting wine enthusiasts! Dinner is exquisite and innovative; each dish is a stunning work of art, so delicious that it makes you want to return just for the food. Breakfast is delicate and abundant, awakening your taste buds and setting a wonderful tone for the day. The shiso soda thoughtfully provided in the in-room mini-fridge is incredibly refreshing after a hot spring soak, leaving a lasting, pleasant aftertaste.
The toiletries have a delicate fragrance, leaving the skin soft and comfortable after use – even these small details are not overlooked. The overall service is friendly and sincere, without being overly familiar, yet maintaining just the right amount of professionalism. It truly feels like a 'just right' luxury experience!
The hotel's surroundings are quiet and pristine, and transportation to and from the lakeside is convenient. Whether taking a taxi or using the hotel's shuttle service to JR Toya Station, it's effortless.
It feels like Hotel Premium Lake Toya is not just a hotel, but a cherished memory of a journey. Here, the scenery is more than just scenery, and the service is more than just service – it's a reason to return to square one and rediscover the beauty of life.
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Price per night from:THB 12,079
Posted onFeb 1, 2026
Shang jiunn
Perfect experience for a group of friend, they have great service in terms of check in and inquiry about anything nearby, Onsen, food, transport etc.
The resort/house is equip with whatever we need, and with spacious bathroom, amenities.
It’s only 5 mins away from the main skii and snowboard area.
They have arranged transport for free transfer, although it will be even better if you have a car, carpark provided.
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Price per night from:THB 16,650
Posted onMar 27, 2025
Guest User
The overall experience at this hotel was quite good. The room was very clean, and the layout was well-designed. I especially appreciated the thoughtful design of the bedroom, which was enclosed with a door to ensure a very quiet environment, greatly improving the quality of sleep. The only downside was that the room had only air conditioning and no water heating, which made the air extremely dry. Even with a humidifier turned on, it didn’t help much, and my throat still felt uncomfortable at night. If they could improve the heating system or provide better humidification equipment, the experience would be even better!
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Price per night from:THB 7,097
Posted onDec 27, 2023
Guest User
The hotel is right next to the Hirafu ski resort, and there are restaurants and supermarkets nearby, which is very convenient. The bedroom is a bit small, but considering the price/performance ratio is quite high. The room can see the sheep's foot mountain and the scenery is very beautiful.
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Price per night from:THB 7,043
Posted onDec 10, 2025|Japanese-style Room With 8 to 12 tatami
PangxiaoJoThe location is right on the hot spring street. If you're coming by bus, just get off at the stop. A taxi from Toya Station, which is a bit of a distance, costs 2400 yen, which is acceptable. However, you really need to be aware of the food at this hotel; both breakfast and dinner were genuinely not good, and everything seemed to be pre-prepared. The hotel rooms don't have private bathrooms, but the communal toilets are very clean. The bathing area has two small pools. Still, soaking in a hot spring while it's snowing is quite a unique experience. Being right on the hot spring street makes it quite convenient.
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Price per night from:THB 3,132
Posted onFeb 26, 2024
Guest User
Hinzan was amazing for our ski vacation in Niseko! The location is super central, but they also have a shuttle that can take you to the lifts and around Hirafu so you don't have to walk with your gear. There were ski lockers and a room in the lobby with boot warmers. The in-room washer/dryer was also very convenient.
While the front desk times were limited, they were very flexible about arranging for staff to stay late/come early for check in and check out. All the staff were amazing, going out of their way to make sure we had a good stay!
Would definitely stay here again!
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Price per night from:THB 4,557