Check Pokolbin Hotels with Balcony

We had a favourable first impression at the room/ property but after 1 night you’ll start to see all the issues. We love the fact that it is a sustainable resort but there’s a lot to be desired after 5 nights in their suite. Day 1: Checkin was rushed, reception didn’t explained the room amenities provided with the room type we’ve booked-in (spa suite). Room did not come with standard amenity kit (no cotton pad no toothbrush no sanitary pad etc) upon check in. I had to call to ask for toothbrushes. We didn’t know that the room came with a working fireplace, free still & sparkling water, no phone directory in the room / label on the phone. And most importantly how to get room serviced or not. when we had an issue about the room not being serviced they asked us repeatedly did we put the doortag outside (we didn’t - which is the correct way to get the room serviced). If this is important, then they should make it a clear point to explain this during checkin. We had dinner at the bar, we ordered a cauliflower salad to share (among other foods). It was so disappointing to received a big bowl of spinach and 3 small pieces of dried chicken breast. Since the title of the salad is cauliflower salad, we were unimpressed that it was the one ingredient that was missing from that bowl. The salad cost almost $30 for what seems to be a bag of baby spinach salad that you could buy from coles or wollies for $3. Oh yes and dressing on that was also on existent. Upon clearing our plates, bar staff didn’t asked us how the food was & she was quite abrupt. Day 2: Had breakfast and staff was friendly and efficient. We also noticed that there’s a sign that says ‘kids club’ which we then asked the reception where it was which they then explained it was an adjoining room that had games, colouring books etc for kids (it’s school holidays) which we thought was a great idea and our son did went in to play and enjoyed it. Came back to the room, we noticed that the room wasn’t made and only the towels were changed (we didn’t request this). So we thought that they only service the rooms every 2nd night being sustainable an all. So we didn’t thought much about it, we also noticed that the maintenance didn’t come to turn on the fireplace so we followed up on that. And we had that running before they end the shift at 3pm. Honestly that was the saving grace of this trip. The fireplace is a beautiful addition to the room especially during winter. We also requested for another tv control as there’s 2 tv in the suite but only 1 remote. Day 3: Breakfast, and we noticed that the ‘kids club room’ is now converted to a meeting space which my son wasn’t very happy about. I don’t understand why they would introduce a service but then took it away midway through our stay which is still within school holiday period. There was no explanation given. Frustrating to say the least. Room was not serviced again. We began to wonder why and quickly peeked at the room across us that is currentl

The environment is good, the room is large, and there are wild kangaroos if you have a chance to go there. It's worth staying for two more days. The facilities are also complete, including swimming pools, tennis courts and golf courses. Just make a reservation for dinner in advance otherwise it closes very early. The first floor is dark. Free parking is available and suitable for self-driving tours. You need to bring some food with you, as the supermarket is far away.

I had the pleasure of staying at this resort for one night and it was an exceptional experience. The ambiance was charming and serene, setting the perfect backdrop for a relaxing getaway. The highlight of my stay was the wine tasting session, which was expertly curated with a delightful selection of wines that catered to both novices and connoisseurs. The staff's knowledge and passion for wines were evident, making the tasting even more enjoyable. The accommodations were comfortable and well-appointed, ensuring a good night's rest. While my stay was short, it left a lasting impression, and I look forward to returning to this resort for a longer stay in the future.

Stayed at the Oaks Cypress Lakes resort, first time staying at the resort and playing the spectacular 18 hole golf course. Wife very impressed with facilities and the attentive staff, nothing was to much trouble. Visited both the Vines restaurant and the bistro, Vines restaurant was first class Sri Lankan inspired fine dining, which was gastronomically different. Bistro menu and food extensive and serves plenty full . Rooms were very spacious and clean. Front counter staff were extremely helpful with booking and advice for tours and attractions. Return visit in the near future.

We had a son's wedding there and we stayed for 2 nights. I would like to congratulate all the staff at Spicers for their exceptional customer service, they were friendly, helpful, always had a smile and nothing was a problem all the time around the whole weekend, not just on the wedding day. a few special mentions to Rachel especially she not only worked during the whole wedding but also the next day at our recovery breakfast & everything was run very efficiently which made our day. Also, Maisie, Abbie in restaurant and all the restaurant & kitchen/bar staff & Phillip (at the front desk). The house keeping staff who were great especially near room 28 my son's room where we were having photos before the wedding ceremony, Not only were all staff fantastic with my family but all of our guests (120 guests a the wedding) and approx 60 staying at the hotel could not speak highly enough of all the staff who were very accommodating. A memorable moment was Phillip at the front desk was always so friendly & helpful. But he also remembered us always when we crossed paths and advising other staff members that we were the groom's parents. Which was lovely, thank you Everyone was amazing, I have no complaints or other feedback to improve as the quality of employees you currently have is impeccable.

When I checked in, it actually showed that the order was cancelled. The front desk staff were very nice and handled it in a timely manner, allowing me to check in smoothly. The hotel restaurant is good, the location is good, and the sanitary configuration of the room is the standard of a motel.

We always enjoy our time at the convent. Apart from the beautiful rooms and grounds, what makes the stay the best are the welcoming and friendly staff who remember us. Jessica is always forefront in our minds with here excellent knowledge and great sense of humour. William is a familiar and kind face and always provides good service and great coffee. Within circa 1876 we always enjoy the wonderful food made with local ingredients and are also impressed with Karen and her friendly welcoming hug. For a relaxing and comfortable stay with top service we highly recommend the Convent.

My second time booking the Grand Mercure Accor Vacation Club Apartments. I was there on last weekend in November which was busy. This was very much a trip that took planning and shifting reservation dates a few times as rules for travel to Hunter kept changing. The team were great and patient on getting a date settled that finally worked. I was sent a personalised welcome letter in advance of stay and setting expectations well in advance. Check-in was quick and painless. I was able to check in early, get settled and relax. The team are very polite, welcoming, and professional. The room was spotless and no complaints. The team also accommodated a late check-out as well which was perfect so we could leave and head straight to our lunch reservation. I look forward to a future stay!

The entrance to the room is in the wild. When it is 2 pm, the kangaroo sleeps under the shade of the trees. Then there is a seating area outside the room, which is very comfortable. Children can run in the grass and play with the branches, so happy. In the afternoon, I went to the nearby supermarket to buy some burdock food. The two families made their own dinner, which was very casual and very holiday. The day of the stay is a sunny day. In the evening, you can create a photo. Under the setting sun, the tree shadow is beautiful. If you are lucky enough to catch the kangaroo, the picture is very interesting. In the evening, when you leave the room, you can see the stars in the sky. The Milky Way is clearly visible. The mobile phone broadcasts a quiet little music. It is a step with the loved ones. Stay for a while, don't be too romantic.

As the name suggests it is a retreat....and away from the everyday hustle and bustle is this simply whisper quiet, relaxing retreat. The place is relatively new and the grounds are getting established, however the cabin style accommodation is very modern and extremely well appointed. With the added touches of breakfast provisions for your stay, fluffy dressing gowns and towels for the pool our cabin had unimpeded views of the dam with swans, ducks, all manner of bird-life and wandering kangaroos. Perfect place to domicile while doing a little wine tasting in the Hunter Valley. We would gladly stay there next time in Pokolbin. Quite simply, we loved it.