Pokolbin Hotels with Balcony

We had a son's wedding there and we stayed for 2 nights. I would like to congratulate all the staff at Spicers for their exceptional customer service, they were friendly, helpful, always had a smile and nothing was a problem all the time around the whole weekend, not just on the wedding day. a few special mentions to Rachel especially she not only worked during the whole wedding but also the next day at our recovery breakfast & everything was run very efficiently which made our day. Also, Maisie, Abbie in restaurant and all the restaurant & kitchen/bar staff & Phillip (at the front desk). The house keeping staff who were great especially near room 28 my son's room where we were having photos before the wedding ceremony, Not only were all staff fantastic with my family but all of our guests (120 guests a the wedding) and approx 60 staying at the hotel could not speak highly enough of all the staff who were very accommodating. A memorable moment was Phillip at the front desk was always so friendly & helpful. But he also remembered us always when we crossed paths and advising other staff members that we were the groom's parents. Which was lovely, thank you Everyone was amazing, I have no complaints or other feedback to improve as the quality of employees you currently have is impeccable.

I had the pleasure of staying at this resort for one night and it was an exceptional experience. The ambiance was charming and serene, setting the perfect backdrop for a relaxing getaway. The highlight of my stay was the wine tasting session, which was expertly curated with a delightful selection of wines that catered to both novices and connoisseurs. The staff's knowledge and passion for wines were evident, making the tasting even more enjoyable. The accommodations were comfortable and well-appointed, ensuring a good night's rest. While my stay was short, it left a lasting impression, and I look forward to returning to this resort for a longer stay in the future.

A very nice resort hotel. The hotel is located in the center of the Hunter Valley. There are many wineries around it. The hotel also has its own golf course. There will be kangaroos on the course foraging for food. The kangaroos are relatively friendly and people and animals coexist harmoniously.

We had a favourable first impression at the room/ property but after 1 night you’ll start to see all the issues. We love the fact that it is a sustainable resort but there’s a lot to be desired after 5 nights in their suite. Day 1: Checkin was rushed, reception didn’t explained the room amenities provided with the room type we’ve booked-in (spa suite). Room did not come with standard amenity kit (no cotton pad no toothbrush no sanitary pad etc) upon check in. I had to call to ask for toothbrushes. We didn’t know that the room came with a working fireplace, free still & sparkling water, no phone directory in the room / label on the phone. And most importantly how to get room serviced or not. when we had an issue about the room not being serviced they asked us repeatedly did we put the doortag outside (we didn’t - which is the correct way to get the room serviced). If this is important, then they should make it a clear point to explain this during checkin. We had dinner at the bar, we ordered a cauliflower salad to share (among other foods). It was so disappointing to received a big bowl of spinach and 3 small pieces of dried chicken breast. Since the title of the salad is cauliflower salad, we were unimpressed that it was the one ingredient that was missing from that bowl. The salad cost almost $30 for what seems to be a bag of baby spinach salad that you could buy from coles or wollies for $3. Oh yes and dressing on that was also on existent. Upon clearing our plates, bar staff didn’t asked us how the food was & she was quite abrupt. Day 2: Had breakfast and staff was friendly and efficient. We also noticed that there’s a sign that says ‘kids club’ which we then asked the reception where it was which they then explained it was an adjoining room that had games, colouring books etc for kids (it’s school holidays) which we thought was a great idea and our son did went in to play and enjoyed it. Came back to the room, we noticed that the room wasn’t made and only the towels were changed (we didn’t request this). So we thought that they only service the rooms every 2nd night being sustainable an all. So we didn’t thought much about it, we also noticed that the maintenance didn’t come to turn on the fireplace so we followed up on that. And we had that running before they end the shift at 3pm. Honestly that was the saving grace of this trip. The fireplace is a beautiful addition to the room especially during winter. We also requested for another tv control as there’s 2 tv in the suite but only 1 remote. Day 3: Breakfast, and we noticed that the ‘kids club room’ is now converted to a meeting space which my son wasn’t very happy about. I don’t understand why they would introduce a service but then took it away midway through our stay which is still within school holiday period. There was no explanation given. Frustrating to say the least. Room was not serviced again. We began to wonder why and quickly peeked at the room across us that is currentl

The hotel is relatively close to the Hunter Valley Gardens. It is a group of villas built on a hillside. You can see a family of kangaroos in the bushes in the morning and on the golf course at dusk. It is so relaxing and leisurely. Several wineries are not far away by car. The hotel room is clean and tidy, the bed is large and comfortable, the room and balcony are relatively spacious, the breakfast buffet is rich, the Hunter Valley is huge, and the hotel is very quiet at night.

When I checked in, it actually showed that the order was cancelled. The front desk staff were very nice and handled it in a timely manner, allowing me to check in smoothly. The hotel restaurant is good, the location is good, and the sanitary configuration of the room is the standard of a motel.

Relax, unwind and explore. This boutique, eco-friendly little retreat was a very welcome break from the hustle and bustle of city and family life for my husband and I. Everything was easy, well planned and made for a great experience. Check-in was a breeze with the room code sent directly to my mobile and email, including directions and contact info in case we needed it during our stay. Breakfast provisions were provided in the room, and they catered for my Gluten Intolerance perfectly; this made the two mornings we stayed so very easy as we did not need to plan or even leave the room for decent coffee and our food. The welcoming sage-green of our room and large windows just created this cozy little oasis where we could watch the sunsets with a wine in hand. We also admired the morning mists on the mountains, the wildlife in the vineyards and the occasional hot air balloon drift past while we had coffee on the balcony. This little gem will be recommended by us to all who need some fresh air and to unwind from the daily grind - we will be back!

We always enjoy our time at the convent. Apart from the beautiful rooms and grounds, what makes the stay the best are the welcoming and friendly staff who remember us. Jessica is always forefront in our minds with here excellent knowledge and great sense of humour. William is a familiar and kind face and always provides good service and great coffee. Within circa 1876 we always enjoy the wonderful food made with local ingredients and are also impressed with Karen and her friendly welcoming hug. For a relaxing and comfortable stay with top service we highly recommend the Convent.

The entrance to the room is in the wild. When it is 2 pm, the kangaroo sleeps under the shade of the trees. Then there is a seating area outside the room, which is very comfortable. Children can run in the grass and play with the branches, so happy. In the afternoon, I went to the nearby supermarket to buy some burdock food. The two families made their own dinner, which was very casual and very holiday. The day of the stay is a sunny day. In the evening, you can create a photo. Under the setting sun, the tree shadow is beautiful. If you are lucky enough to catch the kangaroo, the picture is very interesting. In the evening, when you leave the room, you can see the stars in the sky. The Milky Way is clearly visible. The mobile phone broadcasts a quiet little music. It is a step with the loved ones. Stay for a while, don't be too romantic.

Anyone would love it here. The rooms are great. The staff is lovely and very knowledgeable about the area . The restaurant is excellent. Americans (and Europeans, I presume) might love it even more though because Spicers perfectly fit my image and expectation for Australian wine country, right down to the other guests mostly being people up from Sydney rather than off an international tour bus. I could see sunsets right from our room that seemed like they were from a movie set. There are kangaroos hopping around the property, especially early in the morning when us jet lagged Americans are already wide awake. Compared to places of comparable quality in Napa Valley, the prices were very fair. And they’ll do a bag of laundry for $30, making it much easier to pack light on your long trip!