2 Ascot Road, Mangere, Auckland, Auckland Region, 2150, New ZealandSee Hotel Details
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1 night
Guest Reviews
8.7/10
Very Good
120 review
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Verified reviews
Location8.9
Amenities8.4
Service8.7
Cleanliness8.8
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All reviews(120)
Positive reviews(112)
Reviews with photos/video(24)
Close to airport(25)
Awesome stay(22)
Easy to get around(21)
Awesome rooms(19)
Convenient location(19)
Friendly staff(18)
Delicious breakfast(11)
Large rooms(8)
Negative reviews(8)
Barbwu
Standard King Room
Stayed in Jan 2025
Couples
2 review
10.0/10
Outstanding
Posted on Feb 4, 2025
The service was very good and if we will return to Auckland definitely we will stay there again
Response from Property: Kia Ora Barbwu,Thank you for choosing to stay with us. Your satisfaction is important to us, and we would love to hear about your experience. Thank you and hoping to see you again soon, and if I can be of assistance to you, please contact me directly.Kind regards,Lakhwinder Singh Front Office Manager
Cilladb
Standard King Room
Stayed in Dec 2024
Couples
12 review
10.0/10
Outstanding
Posted on Mar 29, 2025
I stayed at the Holiday inn, and it was a really good experience. It’s close to the airport, which made traveling easy. The room was comfortable and had everything I needed. They also have an airport shuttle, which was very handy.
Breakfast was great, with lots of choices, and the staff were really friendly and helpful. I asked for non-feather pillows, and they put in a lot of effort to accommodate me, which I really appreciated.
The pool and garden area are lovely—perfect for relaxing. It’s also quiet, so it’s a great spot for families or anyone who wants some peace and quiet.
Overall, it’s a nice, convenient, and comfortable place to stay. I’d definitely come back!
Response from Property: Kia Ora Cilladb,Thank you for your wonderful review! We're so glad you had a great stay and enjoyed our convenient location, comfortable rooms, and friendly service. It's great to hear that our team could accommodate your request and that you enjoyed the pool and garden area. We look forward to welcoming you back for another relaxing stay.Kind regards,Lakhwinder Singh Front Office Manager
Kwok Man
Standard Two Double Room
Stayed in Jan 2025
Family
3 review
3.0/10
Posted on Feb 8, 2025
We are super disappointed at Holiday Inn hotel due to the following reasons:
1) Dusty rooms
The room is dusty n a bit dirty, try not to look into the balcony it’s super dirty outside that no people would like to walk out at all. The air conditioner in room and the fan in toilet are full of dust as well, so you can imagine about the air quality in room
2) No lifts and super long corridor
Though we have stored our luggages at reception due to we just stayed for few hours at hotel for rest only and head to the airport at 3am, we still feel shocked that there’s lifts for reaching our room and the corridor is so long that it takes us more than 5 minutes to arrive our room. We can’t imagine how we manage that if we carry our suitcases with us.
3) No staffs present at reception
When we checked in, the staff confirmed us that there will be staffs present at reception all the time (24 hours). However, when we do check out at 3am and wish to collect our luggage’s stored at reception to head to airport, we can reach NO staffs at all. We found the staffs for ten minutes but still we see no people, not until the airport bus come the staff showed up. It caused us nearly miss out our flight.
4) Poor attitude of some staffs
The missing staffs at reception showed black face to us without a apologise. We are super disappointed about that.
We must not choose Holiday Inn again if we come Auckland. Suggest all other tourists to think over when you book this hotel.
Response from Property: Kia Ora Kwok Man,We’re sorry to hear about your experience and appreciate your feedback. Your concerns about cleanliness, accessibility, and service will be shared with our team for improvement. We apologize for any inconvenience caused and regret that we didn’t meet your expectations.Thank you and hoping to see you again soon, and if I can be of assistance to you, please contact me directly.Kind regards,Lakhwinder Singh Front Office Manager
tin hock
Standard Room
Stayed in Nov 2024
Business travelers
6 review
10.0/10
Outstanding
Posted on Dec 8, 2024
15 minutes trip from international airport to hotel by Yellow bus NZD8 every 25minutes, back to domestic airport after a good rest the next day.
Response from Property: Kia Ora Tin Hock,Thank you for choosing to stay with us. Your satisfaction is important to us, and we would love to hear about your experience. Thank you and hoping to see you again soon, and if I can be of assistance to you, please contact me directly.Kind regards,Lakhwinder Singh Front Office Manager
Kristen Billings
Standard Room
Stayed in Nov 2024
Family
5 review
10.0/10
Outstanding
Posted on Jan 21, 2025
Hotel was great, conveniently located and friendly staff. Great outdoor pool.
Response from Property: Kia Ora Kristen Billings,Thank you for choosing to stay with us. Your satisfaction is important to us, and we would love to hear about your experience. Thank you and hoping to see you again soon, and if I can be of assistance to you, please contact me directly.Kind regards,Lakhwinder Singh Front Office Manager
Jobi T
Standard King Room
Stayed in Aug 2024
Couples
11 review
9.5/10
Amazing
Posted on Sep 23, 2024
We had a fantastic stay at this hotel! The facilities were excellent, offering everything I needed for a comfortable and relaxing experience. The rooms were spacious, modern, and impeccably clean. The staff was also friendly and attentive, ensuring a pleasant stay from check-in to check-out. Highly recommended for anyone seeking a neat, well-equipped hotel.
It was little far from airport , but there is a yellow bus which connects airport and hotels every specific intervals.
Response from Property: Kia Ora Jobi,Thank you for choosing to stay with us. Your satisfaction is important to us, and we would love to hear about your experience. Thank you and hoping to see you again soon, and if I can be of assistance to you, please contact me directly.Kind regards,Lakhwinder Singh Front Office Manager
Guest User
Standard King Room
Stayed in Aug 2024
Couples
1 review
9.5/10
Amazing
Posted on Sep 16, 2024
The hotel exceeded our expectations in all aspects. Very friendly and professional staff members, from check in to breakfast.
The bed was very comfortable and I was so pleased to have feather pillows! Some bedside lights would be useful. The bathroom was spotless and the body products were very nice.
Big buffet breakfast, great coffee and egg station.
We expected a bed after a long flight, arriving in the middle of the night, we got so much more and will be back
Response from Property: Kia Ora,Thank you for choosing to stay with us. Your satisfaction is important to us, and we would love to hear about your experience. Thank you and hoping to see you again soon, and if I can be of assistance to you, please contact me directly.Kind regards,Lakhwinder Singh Front Office Manager
Louis
Standard King Room
Stayed in Aug 2024
Couples
6 review
10.0/10
Outstanding
Posted on Sep 17, 2024
Hotel is well maintained; big and spacious rooms and breakfast was decent as well. The price per night was good too!
Response from Property: Kia Ora Louis,Thank you for choosing to stay with us. Your satisfaction is important to us, and we would love to hear about your experience. Thank you and hoping to see you again soon, and if I can be of assistance to you, please contact me directly.Kind regards,Lakhwinder Singh Front Office Manager
GB Asia-trotter
Standard King Room
Stayed in Jul 2024
Couples
70 review
8.0/10
Very Good
Posted on Aug 4, 2024
Not much around the hotel but it is a very close to the airport. The gym was quite good. The hotel has no elevators and the layout means some rooms are quite a walk from reception. Reasonably priced for what is offered.
Response from Property: Kia Ora GB Asia-trotter,Thank you for choosing to stay with us. Your satisfaction is important to us, and we would love to hear about your experience. Thank you and hoping to see you again soon, and if I can be of assistance to you, please contact me directly.Kind regards,Lakhwinder Singh Front Office Manager
Guest User
Standard King Room
Stayed in Jan 2025
Couples
1 review
7.0/10
Posted on Mar 1, 2025
Just an average hotel, not thing special
Response from Property: Kia Ora,Thank you for choosing to stay with us. Your satisfaction is important to us, and we would love to hear about your experience. Thank you and hoping to see you again soon, and if I can be of assistance to you, please contact me directly.Kind regards,Lakhwinder Singh Front Office Manager
Guest User
Standard Room
Stayed in Mar 2025
Family
1 review
8.5/10
Very Good
Posted on Apr 20, 2025
Enjoyed our stay food was nice!
Response from Property: Kia Ora,Thank you for choosing to stay with us.We hope you had a wonderful experience, and we look forward to welcoming you back in the future.Thank you and hoping to see you again soon, and if I can be of assistance to you, please contact me directly.Kind regards,Lakhwinder Singh Front Office Manager
Guest User
Standard King Room
Stayed in Dec 2023
Business travelers
5 review
10.0/10
Outstanding
Posted on Jan 29, 2024
great environment
Response from Property: Kia Ora,Thank you for taking the time to tell us about your experience at Holiday Inn AUCKLAND AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kind regards,Lakhwinder Singh Front Office Manager
Ashley Nicole
Standard Two Double Room
Stayed in Nov 2023
Travel with friends
6 review
8.0/10
Very Good
Posted on Dec 27, 2023
The hotel is located near the airport with a regular shuttle bus through the day and night so getting to the airport is easy.
There is no lift in the hotel so this can be hard with heavy bags. Breakfast is $35 and very limited for that price.
Response from Property: Kia Ora Nicole,Thank you for taking the time to tell us about your experience at Holiday Inn AUCKLAND AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kind regards,Lakhwinder Singh Front Office Manager
Dongguanangua🎃
Standard King Room
Stayed in Jul 2023
Business travelers
17 review
10.0/10
Outstanding
Posted on Aug 30, 2023
it is good .everything nice clean .
Response from Property: Kia Ora,Thank you for taking the time to tell us about your experience at Holiday Inn AUCKLAND AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Kind regards,Lakhwinder Singh Front Office Manager
Anonymous User
Standard Two Double Room
Stayed in Oct 2022
Family
4 review
9.5/10
Amazing
Posted on Nov 12, 2022
Clean rooms and very helpful staff
Response from Property: Kia Ora,Thank you for taking the time to tell us about your experience at Holiday Inn AUCKLAND AIRPORT.Please know that your feedback is extremely valuable to us. We use feedback, such as yours, to continuously make changes to our brand to improve the guest experience. We hope that you will give us the opportunity to serve you again in the future.Again, thank you for choosing Holiday Inn, and if I can be of assistance to you.Kind regards,Lakhwinder Singh Front Office Manager