Athens Capital Hotel - MGallery Collection

Athens Capital Hotel - MGallery Collection Reviews

Athens Capital Hotel - MGallery Collection

Syntagma Square, 4 Eleftheriou Venizelou Avenue and, Kriezotou 2, Athina, Athens, 10564, GreeceView Hotel Details
Athens Capital Hotel - MGallery Collection
Athens Capital Hotel - MGallery CollectionAthens Capital Hotel - MGallery CollectionAthens Capital Hotel - MGallery Collection
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Athens Capital Hotel - MGallery Collection Guest Reviews

4.5/5
Great
44 review
Verified reviews
Location4.5
Amenities4.4
Service4.4
Cleanliness4.5
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All reviews(44)
Positive reviews(41)
Reviews with photos/video(7)
Great location(18)
Friendly staff(10)
Clean and tidy(6)
Awesome stay(6)
Convenient location(5)
Negative reviews(3)
Amr
Classic Queen Room
Stayed in Jan 2024
Business travelers
169 review
5.0/5
Outstanding
Posted on Mar 31, 2024
Excellent experience, hotel is new and very clean. Central location, can’t find any better choice
Response from Property: Dear Amr,Thank you for your fantastic feedback! We’re delighted to hear that you had an excellent experience and enjoyed our central location, along with the newness and cleanliness of the hotel. It’s wonderful to know you found everything to your satisfaction. We look forward to welcoming you back for another memorable stay.Warm regards,Evripides TzikasGeneral Manager
SaltAtlas
Superior King Room
Stayed in Jan 2024
Booked for others
20 review
5.0/5
Outstanding
Posted on Feb 14, 2024
Excellent location. Convenient transportation. Great room facilities and cleanliness. Markable service. Impressive view on the terrace.
Response from Property: Dear SaltAtlas,Thank you for your wonderful review! We’re delighted that you enjoyed our prime location, convenient transportation, and the comfort of our facilities. It’s great to hear that our service and the impressive Mappemonde terrace view made your stay even more memorable. We look forward to welcoming you back for another exceptional experience.Warm regards,Evripides TzikasGeneral Manager
emurla
Superior King Room
Stayed in Dec 2023
Family
9 review
5.0/5
Outstanding
Posted on Jan 18, 2024
Nothing negative about this awesome place. The personal is so friendly, they try to help you with all small details. You will feel yourself like at your home, you will not want to leave this place at the end. Stunning view at the rooftop to Acropolis, amazing location close with Kolonaki,Syntagma and all popular brands,cafes,restaurants by walk. Excited to come back to the hotel. Thanks to all the staff again and again.
Response from Property: Dear emurla,Thank you for your heartfelt review! We are thrilled to hear that our friendly team, stunning Mappemonde rooftop view, and central location made you feel so at home. It’s wonderful to know that you enjoyed all the small details and the easy access to local attractions. We truly appreciate your kind words and look forward to welcoming you back for another unforgettable experience.Warm regards,Evripides TzikasGeneral Manager
Maria Victoria
Classic Queen Room
Stayed in May 2023
Family
2 review
1.0/5
Posted on Jun 17, 2023
Be aware that team keep deleting bad reviews on various platforms. This is a pathetic service. Basically, we called up the hotel to book directly on the same day as arrival (so literally less 8-9 hours of staying at the hotel). We are Accor Plus members (and frequently get privileges in the hotels across the world, i.e. complementary upgrades, late checkouts, breakfasts included, friendly service etc.). Here, the rate that your team gave on the phone was 2x larger than ***********, Trip.com and Accor Plus website rates…. Also, after booking through aggregator, we then wrote email saying that would appreciate complementary upgrade (as Accor Plus members), hotel team ignored that email as well. FYI - there are 3 different categories of rooms available today through aggregators. Hotel team mentioned “we will try our best and put a note”, which clearly they didn’t, as nobody even remembered about this at the checkin. Surprised of such a service at a 5-star hotel!!!
Response from Property: Dear Maria Victoria,Thank you for sharing your feedback with us. We are committed to providing the best possible experience for all our guests, and we regret that we did not meet your expectations during your recent stay.We would like to clarify that our team strives to provide accurate pricing information and personalized service. While upgrades are subject to availability, we ensure that all guests are treated with care and respect, especially our valued Accor Plus members. We apologize if there was any misunderstanding regarding your request for an upgrade or any other aspects of your stay.Please be assured that we take guest feedback seriously, and we continuously work towards enhancing our services. If you have further concerns or would like to discuss your experience in more detail, we would be happy to address them directly.We hope to have the opportunity to serve you better in the future.Warm regards,Evripides TzikasGeneral Manager
Anonymous User
Superior King Room
Stayed in Jun 2023
Business travelers
18 review
4.7/5
Amazing
Posted on Aug 6, 2023
Very quiet room, convinient location.
Response from Property: Dear Guest,Thank you for your kind review! We are pleased to hear that you found our location convenient and your room quiet. We look forward to welcoming you again soon for another memorable stay.Warm regards,Evripides TzikasGeneral Manager
Christos Polydorou
Classic Queen Room
Stayed in Nov 2022
Couples
1 review
5.0/5
Outstanding
Posted on Dec 29, 2022
Great location! Value for money! Highly recommended! Exceptional food and drinks.
Anonymous User
Superior King Room
Stayed in Oct 2022
Solo travelers
38 review
4.7/5
Amazing
Posted on Nov 9, 2022
Perfect location; staff very helpful with restaurant bookings and transport arrangements
Guest User
Junior Suite
Stayed in Jun 2022
Business travelers
2 review
5.0/5
Outstanding
Posted on Jul 31, 2022
STRUTTURA CENTRALISSIMA, CON PISCINA PANORAMICA, CAMERE SPAZIONE, PULITE
Response from Property: Gentile Ospite,La ringraziamo per il suo eccellente punteggio e per i suoi gentili commenti. Siamo lieti che abbia apprezzato la nostra posizione centrale, la piscina panoramica e il comfort delle nostre camere. Sarebbe un piacere accoglierla nuovamente per un altro soggiorno indimenticabile.Cordiali saluti,Evripides TzikasGeneral Manager
Mahmoud Maghraby
Classic Queen Room
Stayed in Aug 2022
Business travelers
4 review
4.2/5
Very Good
Posted on Sep 11, 2022
Great location, very small rooms though.
Alaa El Hewely
Superior King Room
Stayed in Jun 2023
Business travelers
12 review
4.5/5
Great
Posted on Oct 6, 2023
Nice hotel
Response from Property: Dear Alaa El Hewely,Thank you for taking the time to share your thoughts with us. We are pleased to hear that you had a positive experience at Athens Capital Hotel - MGallery Collection, and we appreciate your kind words about our amenities and service.We strive to continuously improve, and your feedback will certainly help us in that effort. We look forward to welcoming you back soon for another enjoyable stay.Warm regards,Evripides TzikasGeneral Manager
Guest User
Classic Queen Room
Stayed in Feb 2024
Family
8 review
1.0/5
Posted on Mar 11, 2024
It was very bad, even though I chose it with children, they charged me an additional 80 euros, the rooms are small, the view is not as it seems, we were not satisfied.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for sharing your feedback. We regret to hear that your experience did not meet your expectations. Regarding the additional charge, we strive to ensure clarity on our pricing policies, and we apologize if there was any misunderstanding. We would have been happy to address any concerns during your stay to ensure your comfort. We take all feedback seriously, and your comments help us improve our services. Should you wish to discuss any details further, please do not hesitate to contact us directly.Kind regards,Evripides TzikasGeneral Manager
Guest User
Superior King Room
Stayed in Feb 2025
Family
13 review
4.7/5
Amazing
Posted on Mar 7, 2025
Good location, good service, overall other normal
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you for sharing your experience at Athens Capital Hotel – MGallery Collection. We are pleased that you appreciated our prime location and the quality of service provided by our team.Should your travels bring you back to Athens, we would be delighted to welcome you again for an even more exceptional stay.Best regards,Evripides TzikasGeneral Manager
Guest User
Junior Suite
Stayed in Jan 2024
Family
13 review
4.7/5
Amazing
Posted on Feb 20, 2024
The location of the hotel is very good. When you go out, turn left and walk for 3 minutes to Syntagma Square. Turn right and walk for 3 minutes to Attica Mall. The hotel is small but very exquisite; the room facilities are very new and the breakfast room is good (Pictures 3 and 4); there is also a bar on the first floor and the food is pretty good (Pictures 5 and 6). By the way, opposite Constitution Square is very prosperous, there is [Chunxi] Chinese restaurant, the service and taste are good. The waiters in the lobby and restaurant are very enthusiastic and respond quickly to your needs. Overall, apart from the high price, there are few shortcomings. There are almost no family facilities. There is a swimming pool on the 10th floor, but we went there in winter, so we didn't use it.
Original TextTranslated by Google
6/7
Response from Property: Dear Guest,Thank you for taking the time to share your feedback. We are delighted that you enjoyed our central location, as well as the hotel’s facilities and the service provided by our team. Your kind words are truly appreciated.Regarding your comment about parent-child facilities, we are pleased to inform you that we do offer nanny services upon request, which can be arranged for your convenience during your next visit.We look forward to welcoming you again for another memorable stay.Warm regards,Evripides TzikasGeneral Manager
Guest User
Classic Queen Room
Stayed in Jan 2024
Couples
7 review
5.0/5
Outstanding
Posted on Feb 16, 2024
The location is very good, right next to Constitution Square. Just take the M3 from the airport to Syntagama Station and exit the subway. The room facilities are very new, and the lady at the front desk is very enthusiastic. The breakfast is not very varied but tastes good. The waiter will ask what kind of coffee to drink. It is highly recommended to order a cup of the local specialty freddo cappuccino.
Original TextTranslated by Google
Response from Property: Dear Guest,Thank you so much for your wonderful feedback. We are thrilled to hear that you enjoyed our prime location near Constitution Square and had a pleasant experience with our team. It’s also great to know that you appreciated our room facilities and breakfast offerings.We will be sure to pass along your kind words to our team, particularly the front desk and breakfast staff, for their dedication to making your stay enjoyable. We’re also glad you enjoyed the local specialty Freddo cappuccino – a true Greek treat!We hope to welcome you back to Athens Capital Hotel - MGallery Collection in the future.Warm regards,Evripides TzikasGeneral Manager
Yiyiyi999
Classic Queen Room
Stayed in May 2024
Solo travelers
37 review
4.0/5
Very Good
Posted on Aug 15, 2024
It's OK. The room has good sanitary facilities and a good location. It is within walking distance of the main attractions in Athens. It is relatively safe. It has certain artistic decorations. Just for your reference.
Original TextTranslated by Google
Response from Property: Dear Yiyiyi999,Thank you for sharing your feedback. We’re pleased that you enjoyed our location, convenient access to Athens' main attractions, and the artistic ambiance of our decor. It’s wonderful to know that our facilities contributed to a comfortable stay. Your comments are valuable to us, and we hope to welcome you back for an even more memorable experience in the future.Warm regards,Evripides TzikasGeneral Manager