Myrtle Beach Apartments

This was my little guys first spring break and first vacation and that’s to all the amenities offered at this hotel I’m the BEST MOMMY EVER! The pool area was everything and more! The game room was a nice time to waste time and have fun while it was raining. The views from the lobby during breakfast was beautiful and well as the balcony view from our room on the 19th floor and impeccable! Over all 10/10 . The only hiccup to mention was the Wi-Fi not working so well.

Let me start by saying I travel a lot and we are frequent visitors and loyal to the Marriott brand and this hotel proves why! Alvin and staff provided outstanding customer service to ensure we had the best room possible for our stay. These associates treat you like family and always make our stay memorable by the service they provided. Upon arrival we were greeted with outstanding customer service from the time we arrived until check out. The staff are amazing employees who make you feel like you are the only customer in the hotel thanking us for being Elite customers and going out of their way to ensure our stay was outstanding.. The room is the most comfortable relaxing place we have ever stayed. The room is extremely spacious, comfortable, clean and the balcony furniture was nice to relax with a glass of wine and read. Our housekeepers were outstanding at ensuring our room was always clean. Bed and pillows were divine and room so comfortable we felt like we were at home. We appreciated the microwave and fridge. Fantastic property that is friendly, well maintained and relaxing. This hotel is located near several restaurants and shopping. Lots of easy free parking. One thing we truly appreciated is they understand people love and travel with their dogs and are a pet friendly hotel. Mr Marriott would be so proud of this wonderful hotel where you truly feel appreciated and valued. The manager is incredible and definitely sets the tone for 5 star customer service as every employee treated us so nice. When in the area this will always be my go to hotel and home away from home. Thank you to all the employees for making our stay comfortable and relaxing. We will be back.

Susan at bar was the absolute best! I am a flight attendant and travel all over and she was the most attentive and kindest bartender ever. So refreshing to get awesome service after a long day of flying. She was also knowledgeable of the drinks and menu and helped me make my decision on what to get. Just loved her

Wow, what a great vacation spot. Fantastic views and services Breakfast in the 2nd floor restaurant with JORDAN, we could not have had a better experience. He was polite, friendly, helpful, and made sure that we were happy with our meals. Also, the Wet Whisle bar, which overlooks the beach and pool area, was a lot of fun. Service by KEVIN was super, too!

First, the positives: While you have to schedule your room to be cleaned (if desired), housekeeping shows up every day with fresh towels and washcloths. They will also take your trash. Both of the housekeepers we met were very nice. The towels are so nice and fluffy. Our room was clean and well taken care of. The breakfast buffet was massive and well stocked. The breakfast team did an excellent job keeping food and dishes coming and clearing and cleaning tables. The pool was very large. Our room was mostly quiet. You couldn’t hear people walking around above or around you. The only thing we could hear was when we opened our balcony door to hear the ocean, and it was someone else on their balcony being loud. The negatives: The hot tub was often crowded with people using it for a kiddie pool. They don’t want you to bring outside food or drinks, but we don’t drink and weren’t interested in ordering anything from the restaurant. And the pool/hot tub closed at SUNDOWN, which is ridiculous. A lot of people like to swim or sit in the hot tub after dinner or in the evening when it’s less crowded and less children. If a bunch of people come down for breakfast at once, it’s difficult to find a table, even though there are lots of tables. Parking is extra. $13.99 a day. $20 if you want valet. The really bad part is that I have a handicapped tag and can’t always walk long distances, but you are not parking near the hotel. The parking garage is for valet and the lot closest to the hotel is all 15 minute parking for new guests. Way more spots than needed. It was always full and pretty sure not with people who were only there for 15 minutes. There were THREE handicap spaces. For a hotel with 19 floors of rooms. There were a few more by the restaurant but we were pretty sure they were for the restaurant. It rained a couple of days so you’re going to get wet. The parking was just atrocious. Overall we had a nice time and it was a nice suite.

We've been staying at this Hampton for more than 12 years and always enjoyed it. This year there were too many problems to ignore. Check in was very slow, we waited for almost an hour to get checked in, which has never happened before. The elevators need some maintenance. It sounds like there is a lot of sand in the door track and not sure if they were cleaned while we were there. The room we finally got was nice, although the couch needed to be cleaned and the room could be updated. The breakfast was good, the usual Hampton meal. They have 2 areas to serve breakfast since this is a large hotel, however only one area was open so breakfast was very busy. The breakfast employees did a great job of keeping up though. The pool wasn't cleaned the first day we were there which was a Monday so you can imagine how much sand was in it after a busy weekend. Also made me wonder if the water had been tested for cleanliness. The shower area, when you come off the beach, wasn't cleaned for the 4 days we were there, so rinsing your feet off did no good. That's probably why the pools are full of sand. The boardwalk steps are being overwhelmed by the plants from the sand dunes and look to be in disrepair. But probably the most disturbing thing was the dog situation. We really feel Hilton has made a big mistake allowing dogs on all their properties. This property is not set up for dogs to do their ”business.” The only convenient grassy locations are right by the swimming pools and I do mean very close proximity. Anyone that has ever had a dog knows that no matter how well you try to pick up after a dog, many times there is ”residue” left behind, not to mention all the urninating they are doing in the grass. We sat on our balcony and watched dogs using the grass as their bathroom and then watched people walk through the grass and get in the pool. Not a good set up at all! I really hesitated reviewing this year, but felt the hotel really needs to get back to what made them the number one hotel in Myrtle Beach for years. Not sure if we will give them another chance, which is sad because we really loved this hotel!

I checked in yesterday (8/17/24) made three trips to the front desk because the room would not open with the cards they gave me. I was switched to a new room at desk staffs suggestion and have now been charged an additional charge. I finally got into the initial room after a grounds keeper keyed us into the room. I was apologized to by the desk staff at embassy suites and told the manager would contact me himself to ” make this right.” THAT NEVER HAPPENED!! I was so fooled by the service I got here the first time I attended thinking this was a nice family facility. This is the third time I've stayed here because I attend cme here! I would not recommend attending ncapa meeting at this point because on top of everything my child was head butted in the nose and bled because their life guards do NOT do their jobs. Allowing children to hurt other children. Shortly after I post this Randy DeVaux General Manager at Kingston Plantation will give me some fake response to suggest they apologize. An apology would require an actual show of respect or empathy for my whole week being wasted by coming here. Additionally, don't think that calling the front desk and using ext 50 will help.. it will ring all day then when they answer you will ”accidently” get disconnected. Then when someone does answer the excuse will be ” well, it's not my fault.” Of course not it's never anyone's fault here at Kingston Plantation. The second room I was transferred to was a smaller room for a bigger fee. Night two some fool played music really loud all night long and scared my daughter by yelling ”F you dawg” while he whistled loudly until 1:30 am. All the convenience of south myrtle right here in north myrtle! In the last 24 hours I was locked out of my room again while my family stood there for half an hour. Slick front desk staff gave me a plastic card for ”free breakfast” like it's not the same ” free breakfast they give everyone!! These people have no respect. Never again!

This was out third stay at this property. Our first stay was when is first opened. We stayed for 4 nights and overall had a great experience. Star at the front desk was really nice and very informative. Here are the Pros & Cons of this hotel. Pros: -They have done a decent job keeping up with the maintenance of the property. -The lobby/common area is bright, modern, and offers an amazing view of the beach. Wether you are eating breakfast or just want to read a good book in an inviting atmosphere -Room-spacious (we used suite rewards to upgrade to an executive double queen studio), full kitchen, decor was modern and flooring allows room to look and smell clean since there is no wall to wall carpeting. -Large balcony-can store beach chairs and umbrella, while still having room to sit -Ocean view and Oceanfront rooms both offered nice views (we have stayed in both types) -Location-quiet less populated area of the beach. This may be a con for some because there is not a lot to do within walking distance. -Fitness area-modern equipment, spacious enough. Included ellipticals, treadmills, weight machine, balls, etc. Cons -Bathroom- spacious, but not sure why there is only half of a shower door. I also wish that the shower head was detachable. -Breakfast could be improved. When we visited a couple of years ago the buffet had things like Brie cheese & chocolate croissants. No such luck this time. The quality is not great (eg. tasteless eggs, watery oatmeal, limited fruit selection). -Housekeeping-this is an extended stay location so they no longer clean your room everyday. You only get a “refresh” (remove trash and replace towels) after 3 days. I wish Marriott would remove the option in the APP for housekeeping everyday for these hotels. You opt in only to find out it’s not possible. -Parking garage-it’s tight and challenging to maneuver, but I appreciate that it’s covered, easy to get to, and there is ample parking. There are 15 min check in areas on the first floor which are helpful. The problem is that people still double park and cause traffic to back up. -Beach-the area in front of the hotel is very rocky (bring water shoes). I also did not like that the chair rental company set up their items in a line (chairs & umbrella) obscuring the view for everyone else. We were forced to set up our chairs behind theirs and did not have as nice a view of the water. Overall, we still like this property and will eventually come back.