Hotel Twenty Reviews

This place is nothing but a web of lies and false advertising, with a rude staff that couldn’t care less about their guests. Housekeeping, which was advertised as daily, was only done every other day. We had to constantly request clean towels and basic room maintenance, which is unacceptable for a hotel that claims to offer daily housekeeping. The list of amenities advertised that don’t actually exist is endless. They promised a free coffee machine, laundry service, packed lunches, room service, Turkish bath/hamam, key card access, 24-hour security guard, an on-site mini-market, an ATM, and a sun terrace. NONE of these were available during our stay. The hotel blatantly lies about its offerings just to lure guests in, and it’s incredibly frustrating to feel scammed like this. The rooms were supposed to be soundproof, but that was another lie. We could hear every noise from the neighboring rooms and hallway, making it impossible to relax. On top of this, the hotel falsely claims to be a non-smoking property, yet smoking was allowed on the terrace, which made it impossible to have breakfast without inhaling secondhand smoke. When we raised these issues with the receptionist, he was rude, dismissive, and completely unhelpful. Instead of addressing our concerns, he brushed us off like we were the problem. We spoke to another staff member, who admitted that they’ve had several complaints about the first receptionist’s attitude, proving this is a recurring issue that management refuses to fix. On most days the bread served at breakfast was old and uneatable, and to make matters worse, the staff had the nerve to limit the amount of eggs we could eat at the buffet to one per person! The quality of the room was dreadful. The curtains didn't fit the window, the bathroom door had a massive gap at the bottom which I could fit my arm under, the bedsheets had holes in them and the toilet seat was broke so it kept falling off when using it. The worst experience we had was when our bathroom door broke, which meant we were locked out overnight and had to use the gross toilet on the roof. It took two employees about 15 minutes to finally open the bathroom and the receptionist was rude to us throughout this. The behaviour of the receptionist throughout our stay was without a doubt the worst part that he even made my girlfriend cry after he yelled at her when she asked for the bathroom door to be fixed. This was, without a doubt, the worst hotel experience I’ve ever had. Hotel Twenty is a scam that falsely advertises its services and amenities while employing some of the rudest staff imaginable. I wouldn’t recommend this place to anyone.