Vienna Hotel Anshun High-speed Railway Station Reviews

Response from Property: Dear guests: Hello! The beauty of travel starts with carefreeness. In order to make your journey smoother, [Vienna Anshun High-speed Railway Station Branch] specially provides free pick-up service. Whether it's an airport or a train station, just a phone call or a help in the front office at check-in, our car will arrive on time, ensuring that every trip is easy and enjoyable, without worrying about the hassle of transportation. Service is the lifeblood of the hotel, and we always strive to do better; The hotel is in accordance with 5-star bedding, 55-inch TV, intelligent equipment for the whole house, laundry room on the 3rd floor, gym and other humanized facilities, free pick-up and drop-off station service, tram charging pile, buffet breakfast restaurant, local specialty restaurants and convenience stores around the hotel, just to provide convenience for you to travel respected guests. You can enjoy more member benefits, and we look forward to your return visit.

Response from Property: 尊敬的貴賓您好：感謝您選擇併入住維也納酒店（安順高鐵站店）承蒙您的喜愛，這對我們來説是莫大的鼓勵，您的滿意就是我們前行的動力，期待再次為您服務，願您生活愉快，感謝！

Response from Property: Dear guests: Hello! In this busy world, everyone longs for a place where they can completely relax and rejuvenate. Our hotel is your haven, a place where you can find solace when your body and soul are stretched. 🏨💖🌈 We are well aware that a clean and tidy environment is the basis of a comfortable accommodation experience. Therefore, we promise to provide you with a spotless room where every detail has been carefully taken care of to give you the most comfortable experience. From the softest bedding to the sparkling bathroom, every detail reflects our dedication to quality. Our team is not only professional but also humane, and always treats every guest with a warm and understanding heart. No matter what your needs or questions are, we will answer and handle them for you with the utmost patience and efficiency. Because we know that true service is not just about meeting needs, but about exceeding expectations. 🎉 Here, every stay is a new journey and every experience is full of surprises. We believe that through our efforts, we can make every guest feel the warmth and comfort of home. Choosing us means choosing a worry-free and happy accommodation experience. Service is the lifeline of the hotel, and we have been working hard to do better; the hotel provides 5-star bedding, 55-inch TV, whole-house intelligent equipment, 3rd floor laundry, gym and other humanized facilities, free pick-up and drop-off service, tram charging piles, self-service breakfast restaurant, surrounding local specialty restaurants, convenience stores, just to provide convenience for your respected guests who are traveling. You can enjoy more member benefits and we look forward to your visit again!

Response from Property: Dear guest: Hello! First of all, we are deeply sorry to hear that your experience at our hotel was affected by mosquito issues in your room. Please allow us to express our sincerest apologies. We always strive to provide every guest with a comfortable and attentive stay, and clearly we did not live up to our standards this time. We value your feedback as it is an important way for us to improve and enhance our services. Please be assured that we have taken the following immediate steps to resolve this issue: 1. **IMMEDIATE ACTION**: Our housekeeping team has thoroughly inspected and treated your room to ensure any possible mosquito disturbance is eliminated immediately . 2. **Full Inspection**: We have arranged for additional inspections and preventative treatment of all guest rooms to prevent similar situations from occurring in the future. 3. **Continuous Monitoring**: We will strengthen daily monitoring and maintenance of guest rooms to ensure that each guest's accommodation experience reaches the highest standards. 4. **Compensation Plan**: As our compensation for this inconvenience, we are willing to provide you with [specific compensation, such as discounts, free room upgrades, dining coupons, etc.]. If you do not agree, what is required is for the hotel to refund privately. Even after your room payment is paid in full, you still have to leave a negative review on the website. We are very grateful for your understanding and tolerance, and promise to continue working hard to ensure that every guest can enjoy the high-quality service they deserve. If you have any other needs or suggestions, please feel free to contact us. We look forward to the opportunity to serve you again and demonstrate our ability to deliver the exceptional experience you expect. Thank you for your feedback, it is the driving force for our progress.

Response from Property: Dear guest: Hello! The beauty of traveling starts from being carefree. In order to make your journey smoother, [Vienna Anshun High-Speed ​​Railway Station Store] provides free pick-up and drop-off services. Whether it is the airport or the train station, you only need to make a phone call or make an appointment at the front office when checking in. Our special car will arrive on time, ensuring that every trip you make is relaxed and pleasant, without having to worry about the cumbersome traffic. Service is the lifeline of a hotel, and we always strive to do better; the hotel provides 5-star bedding, 55-inch TVs, intelligent equipment throughout the house, laundry room on the 3rd floor, gym and other humanized facilities, free pick-up and drop-off service, tram charging The piles, buffet breakfast restaurant, surrounding local specialty restaurants, and convenience stores are all here to provide convenience to our distinguished guests who are traveling. You can enjoy more membership privileges and look forward to your visit again.

Response from Property: Dear guest: Hello! Here, we not only provide you with a room, but also create a clean and comfortable resting paradise for you. We carve every detail with care, just to give you the feeling of home. Service is the lifeline of a hotel, and we always strive to do better; the hotel provides 5-star bedding, 55-inch TVs, intelligent equipment throughout the house, laundry room on the 3rd floor, gym and other humanized facilities, free pick-up and drop-off service, tram charging The piles, buffet breakfast restaurant, surrounding local specialty restaurants, and convenience stores are all here to provide convenience to our distinguished guests who are traveling. You can enjoy more membership privileges and look forward to your visit again.

Response from Property: Hello! The hotel is located 750 meters away from Anshun West High-speed Railway Station. It has underground parking and above-ground parking, free parking, free pick-up and drop-off, airport services. There is a rest area in the lobby for guests to rest and free self-service tea. There is a free laundry room on the third floor. The gym, multi-functional conference room and VIP lounge are surrounded by Anshun's local specialty snacks and home-cooked dishes, which brings great convenience to travel. It is very convenient to visit Huangguoshu and Dragon Palace attractions. The hotel's breakfast is in the form of a buffet, with rich varieties and delicious food for guests to choose from! Looking forward to your visit again~

Response from Property: 敬的客人：非常感謝您選擇入住我們酒店，並給予我們如此細緻且富有個性的評價。您的反饋對我們至關重要，它如同一面鏡子，讓我們能更清晰地看到自身的優點與有待提升之處。關於您提到早上 7:30 旁邊學校準時放廣播出操這一情況，我們表示十分抱歉給您帶來了一定的幹擾。學校廣播屬於周邊環境因素，雖不在我們酒店的直接管控範圍內，但我們會積極與相關部門溝通協調，看看是否能夠採取一些措施來儘量減少其對您休息的影響，比如向學校反映調整廣播音量或時間的可能性，努力為您營造更安靜舒適的睡眠環境。您説床是帶輪子的，衹要坐在床上往後一靠，床就跑了，這確實是一個比較獨特的描述。我們的客房設施在設計和安裝時都是經過嚴格檢驗的，出現這種情況可能是由於個別床具在使用過程中出現了一些小狀況。我們已經安排工程人員對您的房間床具進行了全面檢查和維護，確保其穩定性和安全性，同時也會對其他客房的同類設施進行排查，避免類似問題再次發生。對於早餐有烤麪包機但沒有麪包的情況，這確實是我們的疏忽。我們已經立即補充了充足的麪包供應，並對廚房工作人員進行了提醒和培訓，保證今後不會再出現此類物資短缺的問題，讓每一位客人都能享受到完整、豐盛的早餐體驗。再次感謝您指出我們的不足，您的其他優點評價也是對我們莫大的鼓勵。我們始終致力於為客人提供優質的服務和舒適的住宿環境，期待您在未來有機會再次選擇我們酒店，見證我們的進步與成長。如您在後續住宿過程中還有任何疑問或需要幫助，請隨時與我們聯繫，我們將竭誠為您服務。

Response from Property: Dear guest: Thank you for your good comments and praise! The hotel is adjacent to the high-speed railway station and the passenger station, just to give you the "acceleration" of travel. Cleanliness and convenience are the standards we have always adhered to. We hope that you will choose us to continue to serve you next time. Thank you again for your stay and wish you a happy life!

Response from Property: Dear guest: Hello! We believe that quality service and facilities should not come with high prices. Therefore, we offer the most competitive prices on the market, ensuring that every guest enjoys a great value stay. Book your room now and come to a "very nice" hotel and let our warm service and first-class facilities add color to your trip! Every stay is a new exploration and experience. We look forward to your visit and creating unforgettable memories together! Service is the lifeline of a hotel, and we always strive to do better; the hotel provides 5-star bedding, 55-inch TVs, intelligent equipment throughout the house, laundry room on the 3rd floor, gym and other humanized facilities, free pick-up and drop-off service, tram charging The piles, buffet breakfast restaurant, surrounding local specialty restaurants, and convenience stores are all here to provide convenience to our distinguished guests who are traveling. You can enjoy more membership privileges and look forward to your visit again.

Response from Property: Dear Dike Officer, thank you very much for your support of the hotel. We are still a little bit disappointed that we did not get your full 5-point praise. There are many traffic lights on the road in the city center and it takes about 15 minutes. We believe: as long as we work hard enough We will strive to do even better, and our attentive service will make every customer who comes to the store feel the warmth of home. We will definitely bring you more surprises and touches. We look forward to your next visit!

Response from Property: Dear guest, thank you for choosing to stay at Vienna Hotel and expressing your valuable comments. Vienna has always insisted on ensuring its own high standards of service and firmly believes that guests' feedback and opinions are one of the important ways to enhance Vienna Hotel's brand services. On behalf of the hotel team, I would like to apologize that your expectations were not met during your stay. The hotel management attaches great importance to the opinions you mentioned in your comments and ensures to provide guests with a warm and comfortable accommodation environment. We will develop a training plan to strengthen relevant training for all service personnel in order to provide guests with a better level of service. In the future, we will pay more attention to the details of the service. We hope that this unpleasant experience will not affect your trust and support for the Vienna brand. We sincerely hope that you will give the hotel the opportunity to serve you again, and we will serve you wholeheartedly.

Response from Property: Xiaowei is very happy to see your perfect review! It is Xiaowei's honor to meet you on the journey, and it is Xiaowei's greatest gratification to be able to give you comfort and happiness during the short journey~! Xiaowei believes that we have forged an indissoluble bond. Xiaowei hopes that you can protect this hard-won fate with Xiaowei. We look forward to providing services for your next trip to beautiful Guangzhou!

Response from Property: Dear Guest Officer, thank you very much for your support of the hotel. We are still a little bit disappointed that we did not get your full 5-point praise. Maybe it is because the hotel has not done enough. We hope that you will come back next time. If you come, you can point out our shortcomings to us, and we will strive to do better. Our attentive service makes every guest who comes to the store feel the warmth of home. We hope that our service can bring you more surprises and Touched and looking forward to your next visit!