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Facilities: The facilities are really too old. The toilets at this price are leaking... and it is inconvenient to take a shower standing in the bathtub! The toiletries provided are too limited... Hygiene: Why didn't I encounter any obvious problems? Environment: The environment is not bad. There are staff and working dogs at the door to check the trunk and the entire vehicle, which makes you feel safe. The terrace with a view of the Nile downstairs is beautiful. Service: The service is a bit indifferent. The staff in the lobby don't take the initiative to greet, and the room service is slow to deliver things. If you need it urgently, you might as well go out and buy it yourself... There are welcome fruits, which is okay.

If you ever get the privilege to stay at the four seasons DO IT! THEY ARE NOTHING SHORT OF AMAZING! I haven't checked in to my hotel because I was in luxor all day and I messaged them through their app to see about room service being there before I make it in. They delivered my meal already as I said it was okay knowing time wise I would be in late and assume that service ends at some point of the evening. I've only had lunch today I haven't been in a bed in the last 48hours, they set ny room up and delivered my food with out me checking in! Theyer amazing they set my spa time for tomorrow evening as well. They also able to offer massage in your room, their guest services is top notch. It's pricey but they absolutely take care if you! I've been to the one in Maui as well, absolutely not disappointed!

Thanks to all your kindnees. Good performe and good hotel in egypt. Nice and perfect hotel

The hotel and staff were phenomenal. The reason I took one smile away for facility, was I wanted to get a pedicure and they gave a referral in the mall that was terrible. They should not refer anyone there; it was uncomfortably juvenile in the environment. I ended up leaving after waiting 30 minutes listening to workers talk, argue, show pictures on each other's phones. Other than that, it was an incredible experience. Khaled Abdelkhalek with the concierge was outstanding. He was taking care of every need. I booked 2 tours thru 4 Seasons with Marwa, she is on an entirely different universe, so intelligent, kind, intuitive, and I could keep going with praise. If you ever need a tour, she is the one for you!! I also had Mohammed as the driver, between Marwa and Mohommed, they are the dynamic duo. I feel so fortunate and honored to have met and been able to spend time with them. I had several hours to wait for my flight, so I sat in the lobby and had something to eat and drink, they were so accommodating. I do not recall if her name was Daliah or Liza but she was great. Took care of me and was very kind. I travel a lot alone, and it can be tricky sometimes, but the people at the 4 Seasons made it seamless and like home!

Average services

This was one of the strangest accommodations I ever had. I booked four nights at a bargain rate. However, the address and ‘hotel’ phone number were incorrect, creating a stressful situation when I arrived after dark. The address near the pyramids is sketchy. After contacting trip.com I was able to call the owner the next morning (after getting a room in another hotel at a high rate) who walked me to his guesthouse about 5 minutes away. For the price, the room, bathroom, washing machine and free breakfast at another property (looking at the pyramids) was a good bargain. The owner is a nice man who even brought me fruit and drinks every night. My advice is to contact the owner days before arriving to get a specific address and correct WhatsApp number.

The hotel ratings were not very good, and some people said that the attitude was not good. After I went there, I felt that everything was good. It is right by the Nile River. It was very pleasant to eat by the river and enjoy the breeze at night. The service was also very good. The staff were all smiling and basically agreed to any request. Although the hotel has been open for a long time, there was no odor in the room and the upper floors were also very beautiful. Five-star praise!

If we consider Egyptian standards, this hotel in Cairo is probably one of the best. If we refer to the European standards of 5-star Kempinski hotels, there would be a lot to correct. From the fact that the staff should respects privacy (they just walk into the room, while I were naked going to shower and then leave, without apologizing and laughing loudly), to the fact that there is a glass screen in the shower (same in 3 different rooms) leaking water, floods the bathroom or, say, the security service harassing you at 2 in the morning because of a ”suspicious” item in the suitcase, although the same thing was in the suitcase of the previous two arrivals and no one paid attention (it was a steam iron). In general, the staff is forced to be polite and they are very slow. Just a very kind restaurant receptionist and one nice waiter in Osman restaurant. I believe that this is the maximum that Kempinski manages to achieve in terms of its own standards considering the mentality of Egypt.

We have atayed here well over 15 times over the last 3 years. It is not the newest of most glamour 5 star hotel but certainly the best in so far as service, care, attention and the old style 5 star charm that Egyptian hospitality is best at. The hotel is NOT in a tourist area and is in the heart of Cairo so you get the real city with shops, kiosks and all the amenities within 2 or 3 minutes walk, The hotel breakfast is the best in Cairo and be sure to ask for Hela, she is incredible, The hotle that always fees like home for us - stay in real Cairo